Security questions?!

Soren Pearson wrote:

Meg St._Clair,

I would use the iTunes support link I gave. An actual human bring will respond. I doubt you will get a reply using the feedback link.

I have no interest in contacting Apple on the matter at all. The purpose of the feedback link is just that, feedback. One is not supposed to get a reply. However, if enough people are upset that Apple is trying to protect their accounts and they all complain about it, perhaps Apple will change things. Spending ages attempting to speak to a real person to tell them that seems a waste of time to me. The real person isn't going to be able to change the policy.

pet-er-d wrote:

but questions like 'where i was on january 1st....

You can't remember what city (or state or even country) you lived in on January 1?

Amazing!

Meg St._Clair,

It doesn't take ages to email iTunes Support asking them to change the policies. They have boses and if enough people email them, like you, I can guarantee that something will be done about it.

I emailed them last night and got a response from a real person quite fast.

Good Luck and I hope you will consider emailing them.

Soren Pearson wrote:

Good Luck and I hope you will consider emailing them.

I have no intentions of emaling them on this issue. I think the questions are an excellent idea.

Meg St._Clair,

Ok, I understand. Sometimes, it's hard for people to accept change. I agree with you as well, the questions should keep your account secure. I wish Apple would let us choose our own.

Hope this helps.

Soren Pearson wrote:

Hope this helps.

Actually, I never asked for help but, uh, thanks.

1 - Apple should know better. They should know that, right or wrong, a lot of their customers are not going to like this and they'll be vocal. 2 - They could have had a popup that said: this will be mandatory starting May 1st, or something like that, and let you skip it for now. Meanwhile, I entered fake answers for the 1st question on each list: red, white, & blue. Anyone want my password, too?

TooMuchSecurity! wrote:

1 - Apple should know better. They should know that, right or wrong, a lot of their customers are not going to like this and they'll be vocal. 2 - They could have had a popup that said: this will be mandatory starting May 1st, or something like that, and let you skip it for now. Meanwhile, I entered fake answers for the 1st question on each list: red, white, & blue. Anyone want my password, too?

I absolutly agree. This is the sort of bush league nosense that I expect to come from lesser companies but, I expect better from apple. My main concern was that I was about to become a victim of a phishing scam not that I'd stumbled on a sohpmoric policy change. I'm sure that if apple had provided me with a secure apple web page explaining the new policy and giving instructions on how this affects my old security question bla bla bla, I wouldn't be here ranting. Earlier in this thread Soren Pearson gives a link to app store support and I have begun a conversation with an apple drone. I got a canned response that doesn't address my problem but does offer to "reset my security questions".

Now, in order to clear the questions for you, Apple requires that you provide at least one of the following, for your security:

- the order number of one of your purchases

- the last four digits of the credit card used for your iTunes Store account

And two items from this list:

- your birth date

- the billing address listed on the account

- the phone number on the account

Apple and I already know the answers to all five of these three, why don't they just use those as challenges? I don't see how collecting more personal information about me with these new questions protects my personal information.

My speculation is that there are increased rates of refund/chargeback calls from iTunes accounts with one-click purchase on, Apple is using this security measure as a preventive tool to prevent excessive chargebacks & refunds by making sure one-click users are absolutely rational about their purchases.

Do you have one-click on in your case?

I do not experience this issue as my one-click is off, purchase of apps be it free or paid only only requires password verification in my case. All I have to is simply to re-type my CCV if I were to use my iTunes account on a new device.

My advice: Turn one-click off.

happened to my son to and he can't remember the answers...if you find an answer...please post!!!!

Mine won't even let me answer my questions. I speculate one of my family members using my iPad may have done it (I hope) but it says it's sending the reset info to "sxxx@gmail.com" which is not the email I have listed. I really think they should have given you a list of possible questions like most sites do. I was 6 when I got my first teacher. Why would I remember that name? The normal questions sites ask are much more universal. And they still give you a choice of questions.The first kiss question sounds especially stupid.

Mine is similar. Got the email saying someone made a change to my security questions/answers. I logged in, viewed "Manage my Account", then "Password and Security". It's asking me to "Please answer your security questions". I don't recall ever setting these. However, it says "Forgot your answers? Send reset security info email to jxxx@hotmail.com". This is not my email address, so when I click it, it doesn't send it to me.

Is there another way to reset the questions/answers? Anyhow, looks like many others are getting an email from apple saying the security questions have been changed. I think it's safe to conclude that apple has a problem.

And I agree, the questions are stupid.

Injected_66 wrote:

Is there another way to reset the questions/answers? Anyhow, looks like many others are getting an email from apple saying the security questions have been changed. I think it's safe to conclude that apple has a problem.

And I agree, the questions are stupid.

as per the suggestion of Soren Pearson earlier in this thread I contacted app store support

https://expresslane.apple.com follow through with iTunes>iTunes Store>Account Management and have an iTunes Advisor contact you.

they will offer you a way to reset your questions

I did the same as DC, though I still need to resolve my problem. It will be super annoying fighting with the computer, but keep arguing and you'll get an operator. Also, when trying to check my identity, one of the questions my new support guy asked me was what my security questions said.... oy.

Take a look at the Apple Community Forum "New Security Questions" You'll find simular sentaments about this childish act by Apple.

https://discussions.apple.com/thread/3885304?tstart=0