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Problem uninstalling/installing itunes

11130 Views 38 Replies Latest reply: Mar 2, 2013 10:00 AM by melnycm RSS
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ronno23 Calculating status...
Currently Being Moderated
Apr 11, 2012 1:03 PM

I had itunes installed but it wouldn't update to new versions from 10.3 (I think) so I uninstallaed it and tried to reinstall but got an error message.


Since then I have attempted to uninstall & reinstall numerous times following all tips regarding complete removal, windows fixit etc but no good. At the moment I'm getting the message "the installer encountered errors before itunes could be configured. Errors occured during installation. Your system has not been modified. Please run the installer agin or click finish to exit."


I've also tried running apple software update.msi on its own to no avail.


I really think I have tried any suggestions available on the web with no success.


What is causing the problem? I have no itunes and no way of loading my ipod or streaming music to my ariport express!!


Can anyone help?

Windows Vista
  • turingtest2 Level 8 Level 8 (43,985 points)
    Currently Being Moderated
    Apr 11, 2012 1:10 PM (in response to ronno23)

    Perhaps the suggestions in this thread will help.



  • turingtest2 Level 8 Level 8 (43,985 points)
    Currently Being Moderated
    Apr 11, 2012 1:57 PM (in response to ronno23)

    The disk check should occur next time you restart Windows, but it was really the post on removing the iTunes installer so you can start over that I was pointing you at. b noir is our resident expert on Windows installer issues and can probably narrow down the line of attack. I shall try to grab his attention for you.



  • b noir Level 9 Level 9 (71,990 points)
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    Apr 11, 2012 2:19 PM (in response to ronno23)

    the apple software update won't uninstall with windows program uninstall


    What error message do you get when trying to uninstall Apple Software Update? (Precise text, please.)

  • turingtest2 Level 8 Level 8 (43,985 points)
    Currently Being Moderated
    Apr 12, 2012 4:02 AM (in response to ronno23)

    Try to install again, watching carefully so you can record any error messages or the stage things are at if and when the install starts to roll back. If you are using a regular/power user account it may help to switch to an Administrator account before attempting the install.

    Good news on the drive front, doesn't hurt to check one in a while. b noir has you covered for the rest. Good luck.



  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 12, 2012 3:54 AM (in response to ronno23)

    try install just apple software update?


    Yeah ... it may not go in, but a standalone AppleSoftwareUpdate.msi install might at least give us a bit more info about what's going on with that.


    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:



    Download and install the free trial version of WinRAR:



    Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".


    Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.


    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)


    Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 12, 2012 12:45 PM (in response to ronno23)

    It's trying it's hardest to be cryptic.


    Could you walk us through what happened when you tried to install and use CleanUp? (There's a class of problems out there that can affect both ASU and CleanUp, so trying to work out if one of those might be afoot.)

  • whatheck Level 5 Level 5 (4,040 points)
    Currently Being Moderated
    Apr 13, 2012 9:35 AM (in response to ronno23)

    Heres something to try before b noir gets back to ya.


    Delete those Apple Software Update folders that are still on the hard drive (C:\Program Files\Apple Software Update), Run the AppleSoftwareUpdate.msi again and choose the repair option, then run it again and choose the remove option. If that works, you should be able download and run the latest iTunesSetup installer.


    If you see any error messages, just reply with the exact message.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 13, 2012 2:00 PM (in response to ronno23)

    I'm not sure what you mean - do you mean the windows fixit cleanup utility?


    Now you're confusing me. I can't tell if you're talking about the Microsoft Fixit for problems with program installation, or the Windows Installer CleanUp Utility.


    So, let's try walking you through the the use of the Windows Installer CleanUp utility to remove ASU, just in case you never did that.


    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" /___sbsstatic___/migration-images/181/18121139-1.gif thingy on the Major Geeks page):



    To install the utility, doubleclick the msicuu2.exe file you downloaded.


    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:


    Cleanup removing ASU.png


    Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe downloaded from the Apple Website:



    Does it go through properly this time?

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