Currently Being ModeratedApr 11, 2012 1:10 PM (in response to ronno23)
Perhaps the suggestions in this thread will help.
Currently Being ModeratedApr 11, 2012 1:48 PM (in response to turingtest2)
thanks for your reply turingtest2 - I've tried this but i get message saying can't check disk when windows is in use - do you want to schedule task? (not exact wording!). when i click yes, or continue, nothing happens. what am i doing wrong?
I don't think this is it but i'll try.
I'm pretty sure the problem is with apple software update. I'm uninstalling all software again ( as instructed here http://support.apple.com/kb/HT1925) to try once more - the apple software update won't uninstall with windows program uninstall - i have to use ccleaner to uninstall.
any clues here?
Currently Being ModeratedApr 11, 2012 1:57 PM (in response to ronno23)
The disk check should occur next time you restart Windows, but it was really the post on removing the iTunes installer so you can start over that I was pointing you at. b noir is our resident expert on Windows installer issues and can probably narrow down the line of attack. I shall try to grab his attention for you.
Currently Being ModeratedApr 12, 2012 3:22 AM (in response to b noir)
Hi B noir, thanks for reply.
I started removing software again before i got your reply. I have now uninstalled all apple software & folders/files from my laptop as per above instructions. I had to use windows fixit utility to remove apple software update as neither windows program uninstall or ccleaner would work. I'm not sure of the exact message, but it would start uninstalling and then the progress bar would just roll back! i don't actually think it gave me any error message but i'm not sure about that.
Turingtest2 - The disk check did indeed run once i turned off and back on my laptop - i thought it would run after a restart but not so! you can probably guess my level of knowledge on these matters!! it ran overnight - didn't give me any indication of problems or otherwise??
so what should i do now? will i try a full itunes install again? try install just apple software update?
i've been at this stage before and the itunes install proceeds to a certain point and rolls back at 'installing modules' or something like that. the ni have all my bonjour, apple software update folders & files etc back but still no itune!
thanks again for help.....
Currently Being ModeratedApr 12, 2012 4:02 AM (in response to ronno23)
Try to install again, watching carefully so you can record any error messages or the stage things are at if and when the install starts to roll back. If you are using a regular/power user account it may help to switch to an Administrator account before attempting the install.
Good news on the drive front, doesn't hurt to check one in a while. b noir has you covered for the rest. Good luck.
Currently Being ModeratedApr 12, 2012 3:54 AM (in response to ronno23)
try install just apple software update?
Yeah ... it may not go in, but a standalone AppleSoftwareUpdate.msi install might at least give us a bit more info about what's going on with that.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
Download and install the free trial version of WinRAR:
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)
Currently Being ModeratedApr 12, 2012 4:23 AM (in response to b noir)
Currently Being ModeratedApr 12, 2012 12:45 PM (in response to ronno23)
It's trying it's hardest to be cryptic.
Could you walk us through what happened when you tried to install and use CleanUp? (There's a class of problems out there that can affect both ASU and CleanUp, so trying to work out if one of those might be afoot.)
Currently Being ModeratedApr 13, 2012 4:17 AM (in response to b noir)
Hi B noir,
Just getting back to this now.
I'm not sure what you mean - do you mean the windows fixit cleanup utility? Basically ASU was installed, or partially installed from my last attempted itunes install, and this would not uninstall either through windows program remove, or using ccleaner (not sure if this software is recommended??). I then tried the cleanup utility, or whatever its referred to, and this removed ASU completely apart from some folders which were still in existence on hard drive. I also removed these.
Not sure if its relevant but ASU is still listed in my startup menu, but if i click on it i get a message saying "This action is only valid for products that are currently installed".
The itunes installer, if i run it in full, seemed to go as far as the 'registering modules' bit and then start rolling back. I think i read of this error elsewhere but the suggested fix didn't seem to work. I can't recall what it was just now.........
Currently Being ModeratedApr 13, 2012 9:35 AM (in response to ronno23)
Heres something to try before b noir gets back to ya.
Delete those Apple Software Update folders that are still on the hard drive (C:\Program Files\Apple Software Update), Run the AppleSoftwareUpdate.msi again and choose the repair option, then run it again and choose the remove option. If that works, you should be able download and run the latest iTunesSetup installer.
If you see any error messages, just reply with the exact message.
Currently Being ModeratedApr 13, 2012 1:33 PM (in response to whatheck)
hi whatheck, thanks for reply.
i deleted these folders completely and then tried as you said. If i right click the ASU.msi file it gives me options to install, repair or uninstall. If i choose either of the last two i get the "This action is only valid for products that are currently installed" message. And if i try to install.... well you know that one by now!!
i'm still stuck??.......
Currently Being ModeratedApr 13, 2012 2:00 PM (in response to ronno23)
I'm not sure what you mean - do you mean the windows fixit cleanup utility?
Now you're confusing me. I can't tell if you're talking about the Microsoft Fixit for problems with program installation, or the Windows Installer CleanUp Utility.
So, let's try walking you through the the use of the Windows Installer CleanUp utility to remove ASU, just in case you never did that.
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe downloaded from the Apple Website:
Does it go through properly this time?
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