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Keyboard, trackpad stops working after unfolding

I got a brand new Macbook Air the other week.


I noticed that sometimes, after folding the computer (with the OS running), then unfolding it - the keyboard and trackpad are not responding at the login screen. Actually if I press the keyboard it lights up properly but there is no access to the system. The only thing that works is the power button, so every time I have to power down the computer, then back on again.


Is this a know problem or should is my computer broken?

MacBook Air, Mac OS X (10.7.3)

Posted on Apr 17, 2012 12:31 AM

Reply
49 replies

Oct 24, 2012 9:12 PM in response to JonnyITokyo

update: my issue was gone for a few weeks and now back. I tried to be very careful and log any new sotware, system update or settings that was changed but no able to track the issue into anything specific.


I arrived in Istanbul a few days ago (working on ther bid for the 2020 Olympic Games) and hav been usig my Mac Book Air only (back at home I do use my MBP 17" almost all the time...) and almost as I started to use the Mac Book Air on a daily basis, I have been suffering with this plague...


It is quite amazing we are having this issue.....but I suspect that only a machine replacement or motherboard replacment will fix this.....never saw a solution anywhere.....so far........by changing or updating whatever in Mac OS X.


:-(


Hope some of you guys can find a solution that will help all of us..


Leonardo

Dec 10, 2012 8:48 AM in response to JonnyITokyo

I found the solution to my case....


By doing this:


Solved this by doing TWO things:

1) Deleting the google service as per the below info

2) Make sure that any other USB devices (in our case a Suunto MovesLink USB device) are disconnected and the software is stopped completely.


google services to be removed and location:



/Library/LaunchAgents:

-rw-r--r-- 1 root wheel 788 Jul 27 12:51 com.google.keystone.agent.plist


/Library/LaunchDaemons:

-rw-r--r-- 1 root wheel 814 Jul 27 12:51 com.google.keystone.daemon.plist


More info can be found here, including other situations with other apps:


https://discussions.apple.com/thread/4315898?start=15&tstart=0


Thanks to all for the ongoing attempts!


I was about to replace the entire motherboard and it would, probably, get back.. the sitiation above is related to Mac OS X 10.8.x and some apps / extensions etc


Leonardo

Apr 27, 2013 8:57 AM in response to JonnyITokyo

So I've been having this issue since I installed Unity. My keyboard and trackpad would become totally unresponsive after a screen lock or resume from sleep (rarely, but at least once a week). Today I had the bright idea to plug in a USB mouse... all of a sudden I had full mouse control through USB AND the trackpad. Keyboard came back as well.


Not sure if this helps, but I sure was happy to get back in so I could save my work.

Keyboard, trackpad stops working after unfolding

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