Keyboard, trackpad stops working after unfolding

Thanks for saving me the trouble of reinstalling.

I do want to add, when my MBAir is connected to my Thunderbolt Display and woken it works beautifully whether the lid is closed or not.

Hope something comes soon.

I have a similar problem; but my mac air does not recover when I reboot! Basically, my keyboard and trackpad are frozen, but computer can work with an external Bluetooth keyboard and mouse. I brought it to my local apple shop and to a genius bar but no help given! finally, a work colleague installed snow leopard. The keyboard worked for a brief period before it stopped again. We reinstalled and reset the PRam. The computer worked for a few weeks and now it has just reverted! No keyboard, no trackpad, no suggestions. My local apple shop offer no help. This is very frustrating.

I am having similar issue. My brand new Mac Book Air 13" mid-2012 keyboard and trackpad, out of the blue, just stop working..... sometimes they start working again after a few seconds or minutes, sometines never.... I have a normal stock Mountain Lion, recently updated to 10.8.2 but problem was happening since 10.8

External Blutooth mouse works and the only solution is to restar or shutdown and turn computer on.

Quite depressing and useless....will try to follow some advice here and post later on

Thanks!

I had the same problem with 10.7.5. So I wiped the hard drive and installed 10.8.2 to see if some other applications are causing this and no luck. It still happens. So I took it to Genius bar and they did not do anything because problem cannot be reproduced, as usual. I have been Wintel user all my life and just bought this MBA to see why people are crazy about apple products. Now it seems to me it is just pretty product I cannot use reliablly. Sorry Apple.

This issue actually went away for me in 10.8.1 and then stupidly I thought it would be a good idea to update to 10.8.2!! The issue is now back but the battery problem seems to have gone away (i.e. I can put the MBA to sleep on 100% and wake it up 12 hours later to find only 1% of the battery depleted).

Talking of which, using Coconut Batter App, my MBA battery is now only holding 88% of its original charge. It's only 11 months old and I fully discharge it every time I use it before recharging (even though this isn't really necessary anymore!!).

BTW, the MBA doesn't freeze after sleep, only the keyboard and mouse stop working. If you plug in USB items they will work fine (a good way to produce a proper reboot)... It must be a driver / service issue.

OK, I'm not sure what fixed my KB/Touchpad problem. I had the exact same problem as Leonardo Cohen, above post.

I did two things at night on 10/16/2012.

1. reset PRAM by holding keys for three reboots then boot up as normal

2. and checked Software update and found out that there was official removing Java from Apple software update. So I did. And since then my MBA is functioning as it should. Knock on wood, this fixes the problem.

I'm having exactly the same issue - most of the time my MBA's keyboard and trackpad will stop working when it resumes. I've tried changing the hibernate settings without any luck, running Mountain Lion but never had the issue with Lion on its own.

update: my issue was gone for a few weeks and now back. I tried to be very careful and log any new sotware, system update or settings that was changed but no able to track the issue into anything specific.

I arrived in Istanbul a few days ago (working on ther bid for the 2020 Olympic Games) and hav been usig my Mac Book Air only (back at home I do use my MBP 17" almost all the time...) and almost as I started to use the Mac Book Air on a daily basis, I have been suffering with this plague...

It is quite amazing we are having this issue.....but I suspect that only a machine replacement or motherboard replacment will fix this.....never saw a solution anywhere.....so far........by changing or updating whatever in Mac OS X.

:-(

Hope some of you guys can find a solution that will help all of us..

Leonardo

I took my MBA back to Genius bar again on Monday and hardware diagnostic tools found the problem with keyboard this time. So they replaced system board for free since mine is still under warranty. This is the only way to fix. I definately did not expect MBA to be this fragile.

I can confirm that, at least in my and similar cases, there is no solution other then a hardware replacement.

My keyboard and trackpad would freeze...but USB and the power button were always available and working.

So, unfortunately, there is no easy / soft fix for this. It is a hardware malfunction.

Very unfortunate.

Cheers

Leonardo

Same here with me, i never had this problem with lion, it started since ML DP.

I have tried, resetting SMC and PRAM with no luck.

And how is it gonna be hardware issue when back in Lion never had that problem?

unless, you are saying that mountain lion messed up my hardware

MBP Mid 2010

So I have seen this happening to a lot of people. I don't know if a hardware replacement fixes the problem, but I reset my macbook to original factory settings from the disc that came with it. Everything started working fine. I haven't had anymore problems until recently right after installing Lion. I think this is my root problem.

Had same issue on 2009 MacBook Air w/ OSX 10.8.2

I went to 'System Preferences', 'Users', and 'Login Items' and deleted some login items that, in my case, were related to a recent install of Crossover.

Problem hasn't come up since. Hope this helps.

So I've been having this issue since I installed Unity. My keyboard and trackpad would become totally unresponsive after a screen lock or resume from sleep (rarely, but at least once a week). Today I had the bright idea to plug in a USB mouse... all of a sudden I had full mouse control through USB AND the trackpad. Keyboard came back as well.

Not sure if this helps, but I sure was happy to get back in so I could save my work.

i'm having the same problem on my MacBookPro9,1 without being able to find the root issue

i have parallel desktop (all usb devices are opt out of parallel) and Unity3D both installed

but both are completely shut down when i close my lid, so i'm not sure that would be the cause (except if they fiddle with the drivers)

today, as this problem came again, the only thing hat was still active when i went to sleep was a network drive still mapped

i checked the log (Utilities/Console) and found this

9/7/13 9:29:34.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xa1)
9/7/13 9:29:34.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xa1)
9/7/13 9:29:34.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
9/7/13 9:29:34.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xd9)
9/7/13 9:29:34.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xd9)
9/7/13 9:29:34.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
9/7/13 9:29:40.000 AM     kernel[0]     hibernate_page_list_setall(preflight 0) start 0xffffff8102875000, 0xffffff8102914000
9/7/13 9:29:40.000 AM     kernel[0]     hibernate_page_list_setall time: 369 ms
9/7/13 9:29:40.000 AM     kernel[0]     pages 547021, wire 309195, act 211656, inact 174, cleaned 0 spec 78, zf 1770, throt 0, could discard act 7686 inact 1173 purgeable 12 spec 15277 cleaned 0
9/7/13 9:29:40.000 AM     kernel[0]     hibernate_page_list_setall found pageCount 522873
9/7/13 9:29:40.000 AM     kernel[0]     IOHibernatePollerOpen, ml_get_interrupts_enabled 0
9/7/13 9:29:40.000 AM     kernel[0]     IOHibernatePollerOpen(0)
9/7/13 9:29:40.000 AM     kernel[0]     encryptStart 13270
9/7/13 9:29:40.000 AM     kernel[0]     bitmap_size 0x3f8dc, previewSize 0xa0508, writing 522375 pages @ 0xf3054
9/7/13 9:29:40.000 AM     kernel[0]     encryptEnd dfe5000
9/7/13 9:29:40.000 AM     kernel[0]     image1Size 0x16a06c00, encryptStart1 0x13270, End1 0xdfe5000
9/7/13 9:29:40.000 AM     kernel[0]     encryptStart 16a06c00
9/7/13 9:29:40.000 AM     kernel[0]     encryptEnd 2c4c1200
9/7/13 9:29:40.000 AM     kernel[0]     PMStats: Hibernate write took 4038 ms
9/7/13 9:29:40.000 AM     kernel[0]     all time: 4038 ms, comp bytes: 2140192768 time: 2022 ms 1009 Mb/s, crypt bytes: 598262672 time: 1397 ms 408 Mb/s, 
9/7/13 9:29:40.000 AM     kernel[0]     image 743182848 (8%), uncompressed 2140192768 (522508), compressed 737805968 (34%), sum1 6d53ad1, sum2 b437711c
9/7/13 9:29:40.000 AM     kernel[0]     wired_pages_encrypted 210086, wired_pages_clear 98744, dirty_pages_encrypted 213678
9/7/13 9:29:40.000 AM     kernel[0]     hibernate_write_image done(0)
9/7/13 9:29:40.000 AM     kernel[0]     sleep
9/7/13 9:31:29.000 AM     kernel[0]     Wake reason: EC.LidOpen (User)
9/7/13 9:31:29.000 AM     kernel[0]     AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
9/7/13 9:31:29.000 AM     kernel[0]     Previous Sleep Cause: 5
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xd1)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xd1)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xd3)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xd3)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xd0)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xd0)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xa1)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xa1)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xd9)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe0004057 (interface 1, reportID 0xd9)
9/7/13 9:31:29.000 AM     kernel[0]     AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp

i open the lid once, then as keyboard and trackpad were not responding, i closed it again and reopened it

what can be seen is that i have a lot of

kernel[0] AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe0004057 - retrying (reportID 0xa1)

so i'm not sure what to do with this error code, it looks like a problem in Apple USB touchpad driver

google did not give any hints on the resolution

so is it an hardware issue?