iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?

Fixed in Milwaukee

Mine was fixed a few weeks ago; however, it still operates pretty "clunky" and slow. Often there is a delay between operations or I become instantly logged off in the midst of an activity. I wish I hadn't used mobile me and established my .me account so many years ago. It would be such a hassle to change. This product is not up to Apple's standards!

Well for mine, I finally called in AppleCare. Since I'm an Apple Consultant, I kinda was able to "pit bull" my way into getting a Senior Level Advisor for WorldWide. He came into my MacBook Pro using Renote Advisor, and he finally realized he had to expunge my whole account from Apple sides to finally get my mail working again, and recover my old mail. I finally received my mail for the five days I was down.

But how is the normal "civilian" going to be able to fix this issue? Your not really supposed to get any phone support for iCloud?!?

They say it has to do a lot with MobileMe migrated accounts. I think that an upgrade musta went south.

I haven't had any access to my icloud here in Houston for over 2 days now. THIS IS NUTS. What the heck is happening to Apple quality?

I spoke with Apple today regarding the iCloud mail issues I have been having, it has come to this....

There have been no updates in over two weeks the Mail.app authentication issues that I have been having. I've been told to just use the icloud.com domain to conduct e-mail correspondance until they figure it out. No estimates on if/when they will fix it but "keep an eye on apple.com for updates."

Bad form, Apple. 😠

My mail client doesn't seem to be connecting to iCloud again. I'm glad I started moving my primary account to Office 365 as the iCloud mail is awful and I need better access.

John P.,

I was having the same issue.

Finally resolved it by going to Settings/Mail, Contacts, & Calendars/iCloud and unchecking Mail & Notes, which removes associated account settings in Mail/Preferences/Accounts. Close Mail and reopen it. Then go back to "Settings/Mail, Contacts, & Calendars/iCloud" and re-check "Mail & Notes".

Now if you go to "Mail/Preferences/Accounts" you'll see a new version of your account with different incoming and outgoing server information. The old version will still be there as well, so go to the "Advanced" tab and uncheck "Enable this account". Alternatively, you can just completely delete the old account.

I originally posted this suggestion in reply to you on 4/20. Yesterday my wife's laptop also started having the same authentication problems. I fixed it for her following the steps above. It worked. We are both running 10.7.3.

@Markel51

Yes, I did see your post, thank you for your suggestion! 🙂 Unfortunately, it did not resolve the issue for me. In addition to Macs, I have experienced this issue on my iOS devices as well. Changing the password hasn't helped either, I'm afraid.

The only thing that I have done now is set it to auto-forward all e-mail correspondance to my Gmail account, and set an auto-responder to let people know what is going on, and to update their e-mail address.

Personally, I find the whole situation quite laughable--here is a service that more than a handful of companies give out for free already (namely Yahoo, Google's Gmail, Microsoft's Hotmail, GMX, etc.) and do not appear to have any issue with reliability.

Outage in Cartersville GA. Can't get into my email account. Might as well go Windows and I HATE WINDOWS!

I cannot get into my mail account since Apple went to the cloud and now I cannot get into my icloud email. I am about to go Gmail.

AND I CAN'T FIND A WAY TO TALK TO APPLE ABOUT THIS!

My iMac, laptop, iPhone and iPad are all not working with mail properly ..... Loading old mail from a week ago , random emails, some new ones not loading on all units.... A total mess...... Here we go..... Apple.... Your becoming the competition not a leader any more... Not happy : (

Powered up the Mac Pro this morning, launched email app and no email, no fiolders nothing in sent box. Only mail I could see was archive folders I'd moved to my local machine.

Went to iCloud... email also missing, junk, sent inbox and all my folders missing. Checked my iPhone - all missing.

As I work from home and use my email address for business, I recon over 20,000 emails from the past 6 years have gone.

Anyone else having problems this morning?

Same problem here as of Monday night , May 7, 2012. Last night iCloud email boxes in Apple Mail just vanished. One minute I had everything as normal , then it was suddenly gone .

Restarted my computer and went to bed , figuring that it must be a temporary glitch and would be fixed by this morning . 9 hours later and iCloud mail is still down . All the mail I had in iCloud is gone. (fortunately for me I had archived a lot of my former .Mac/Mobile Me email so I didn't lose a lot ) .

The insult is that if I go to iCloud Support -- System Status , it says :

"All services are online."

05/02/2012 21:40 PDT

And of course they know darn well that all services are not online and that people are having trouble with Mail.

I've been thinking about going totally over to Gmail for a while now and this will give me the final shove in that direction if it's not fixed soon. (especially if Apple pulls their famous stonewalling routine and pretends as if nothing is wrong and won't give anyone a straight answer about what happened) .

David T. Nethery wrote:

...

The insult is that if I go to iCloud Support -- System Status , it says :

"All services are online."

05/02/2012 21:40 PDT

And of course they know darn well that all services are not online and that people are having trouble with Mail.

I've been thinking about going totally over to Gmail for a while now and this will give me the final shove in that direction if it's not fixed soon. (especially if Apple pulls their famous stonewalling routine and pretends as if nothing is wrong and won't give anyone a straight answer about what happened) .

David, I finally gave up on the whole thing and moved everything to Gmail; the only thing I'm missing is the headaches of iCloud/MobileMe.

My last correspondance with Apple's customer service basically stated that they have no idea of when the issues with my iCloud mail account will be fixed (that I mentioned earlier), and to use the "icloud.com" site in the meantime. I also have my account stuck in constant "troubleshooting mode" which means the password was changed to a temporary one, and their engineers are able to peek inside. Last week I deleted all my data via icloud.com and set a vacation reminder to send e-mail to my new (Gmail) address.