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Level 1

5 points

iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?

I was in the middle of responding to an email on iCloud.com's mail interface, and all of the sudden the "Send" button grayed out. I see I have 1 item in my drafts folder, which must be the last auto-saved draft of the reply I was typing up, but I cannot get to the draft. On iCloud.com, the loading spinner just spins and spins and eventually I get an error saying the folder can't be loaded. Same thing happens when I try to go back to the Inbox. I tried to load up the draft on my iPhone 4S, but it also just keeps spinning and never loading the draft. The fact that the problem is occuring on two devices (on separate network connections, one PC on my office's wifi and the other my 4S on AT&T's 3G network) seems to imply that the problem is server-side. Is anybody else seeing these problems?

I'm located in Tallahassee, FL. Not sure if that matters, but I suppose it could be a regional outage.

Posted on Apr 17, 2012 9:45 AM

218 replies

Apr 19, 2012 1:26 PM in response to Rob B. Campbell

Rob,

you may have an angle on the upgrade pitch. I'm not a gambler but would go 2:1 on patching in the Cloud ready for Mountain Lion didnt work too well...

Apr 19, 2012 7:01 PM in response to David Pearson

Ditto

Apr 20, 2012 12:46 AM in response to Mike Sklens

My iCloud (MobileMe) mail service is still experiencing some problems. I cannot check my e-mails through my Macintosh only via Web Mail... Can you guys help?

jallen64

Level 1

8 points

Apr 20, 2012 5:05 AM in response to Mike Sklens

My email has returned but at times still slow and not sure all of the email has arrived. I've decided to move to another email system and only use my me.com on rare occasions.

Markel51

Level 1

0 points

Apr 20, 2012 6:23 AM in response to steven.green

Same for me this morning. Email accessible only via the web or iPhone, not via my iMac. Maybe a iCloud/Comcast interface problem?

Apr 20, 2012 7:24 AM in response to Markel51

OH MY GOD...

I just got 5 emails on my Mac... (finger crossed, but brain skeptical)

Apr 20, 2012 7:27 AM in response to Jenny Morgan

More good news...

Test message to myself showed up instantly, like it should...

Read, but not deleted mail I reviewed online has synched with my mailbox on the mac...

Trash and sent mail not synched yet, but activity window show "working on it".

Apr 20, 2012 9:01 AM in response to Jenny Morgan

Mine seems to be fixed... I possibly had two problems.

One... The Apple Sever, as you all are also suffering...

TWO... Possibly, in the upgrade to Lion... a problem was created...

In Mail, go to Preferences... In ACCOUNTS, go to "OUTGOING MAIL SERVER"... Click on the drop down menu and select "EDIT SMTP SERVER LIST" and a windows drops down... Select the "ADVANCED" button... Verify that your password is present... If is is not, type it in. Close all and save.

This resolved MAIL.APP hanging up when trying to send, which was also happening during this outage. The timing made it seem as though they were related, but it seems that they were not.

THANK YOU TO THE SENIOR ENGINEER WHO HELPED... AND Thank you to Tim Cook's Liason Officer who got us together...

I confidence in Apple has been restored.

Apr 20, 2012 12:00 PM in response to Mike Sklens

I'm really glad to hear it's slowly coming back up for some people. 🙂

Unfortunately for me, it's been over a week since I contacted AppleCare about issues getting into my e-mail and still no word yet on whether or when it will be fixed. The random authentication issue has been going on (in my case) since February as a random issue in the mornings, now almost a daily issue. It's now April.... I have started using Gmail as an alternative so I can send and receive e-mail again. I hate to change my e-mail address but oh well...

Frankly, I just haven't the time to wait for Apple's engineers to figure out how to run a reliable e-mail system anymore.... Hotmail, Yahoo, Gmail, et al. don't seen to have a problem running one. 😕

somers96

Level 1

4 points

Apr 20, 2012 12:13 PM in response to Mike Sklens

April 21, 2012 1420EDT, iCloud DOWN again, does not connect, get mail just shows spinning 'gear'

Markel51

Level 1

0 points

Apr 20, 2012 12:15 PM in response to JohnBradshaw

John P.,

I was having the same issue. Finally resolved it by accident by going to Settings/Mail, Contacts, & Calendars/iCloud and unchecking Mail & Notes. I then noticed several of associated mailboxes were renamed to iCloud instead of MobileMe. Its been working ever since.

Interestingly, if I now go back and check Mail & Notes it won't "stick". When I leave Settings it automatically reverts to unchecked. I can explain none of this, but I'm no longer having the authentication issue.

I'm running Lion 10.7.3 BTW.

Apr 20, 2012 2:43 PM in response to Markel51

NYC. I have been out for three days. Mail comes in on my iPhone but not my iPad2

Am getting very frustrated Apple hasn't resolved this yet

Apr 20, 2012 7:25 PM in response to Mike Sklens

Service has been in and out for the past several days here in Oklahoma City. I've also noticed a huge increase in spam coming through to my inbox the past few days when email has been up. Any others had this issue?

Apr 20, 2012 8:01 PM in response to goodspeed245

Hello everyone, I am in New Jersey and the morning of March 30th my email went down. I have spent hours on the phone with apple, gone through 5 senior advisors, been told that I can't be compensated for the down time until the issue is fixed. Today is 3 weeks. The guy who was the only one to get back to me, told me that engineering is working on it. This is my business email ALLOVER my website, business cards, etc. I would give anything to have only 2hours or 2 days being down. What recourse do we have?????

Apr 27, 2012 9:58 PM in response to dtigerbme

Just curious: has this been fixed for everyone affected yet? I have been out of town for a few days and haven't used my iCloud account for anything (Gmail to the rescue, I guess).

The last thing I heard from support was "they're looking into it" and it's been in troubleshooting mode (with a new password) for approximately two weeks now.

iCloud Mail Down (12:30PM eastern, Apr 17, 2012)?