Secure link to iTunes Store failed

If I click on the 'iTunes Store' link on the left, then I cannot open the App store (network timed out error). However if I search for some text from the Search bar on the right top side, I do get results, however the formatting of the page is severely hit, all the text comes in one single column. I can click on the results and even open any app store app page or something, but I am not sure why iTunes is displayng such garbled text blocks !!

Try this article:

iTunes for Windows: iTunes Store connection troubleshooting

http://support.apple.com/kb/HT1527

Thanks Wiclee you information help me to connect to the iTune store. Great job. Once again thanks.

This also solved my issue with iTunes failed to connect securely. Good job!

Thanks wicless. It works like a charm.

Mates, I have been reading such suggestions all over the web for months by now. Nevertheless, none of the suggestions including the aboves have worked for me. Let me tell you my story:

This itunes thing was just working fine until the upgrade of the windows OS from XP to 7 64bit in the office. Followingly and suddenly, when any of us in the office tried to open itunes this very annoying phrase has begun popping up; "iTunes could not connect to the iTunes store. Make sure your network connection is active and try again." Whatever I tried, I could not able to solve this problem. The things to solve this problem I have done so far are as listed below:

1- Uninstalling and reinstalling of itunes software

2- Updating to final version (currently it is 10.6.1.7)

3- Searching and finding every single itunes related files within the pc and deleted them, then gave a fresh install

4- Removing pop-up blockers from each and every web-browser

5- Enabled TCP and UDP ports 3689 both from the firewall server and the client's windows firewall

6- Used "netsh winsock reset" command after running cmd in administrator mode

7- Added inbounds rules to windows firewall to allow connections for iTunes

8- Changed the DNS addresses several times and currently using 8.8.8.8 and 8.8.4.4

9- Repaired quicktime and itunes more than several times

10- Disabled the firewall module of Trend Micro Worry Free Business Security A/V software

11- Ran diagnostics of iTunes software and got the "Secure links to iTunes Store failed" statement with the following results (in contrast to enabling the ports both from firewall server and the client pc's windows firewall, the report still says itunes is not enabled in firewall. And I could not be able to solve this as well):

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

Gigabyte Technology Co., Ltd. G33M-S2L

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0039AB8403358B20

Current user is an administrator.

The current local date and time is 2012-06-05 15:43:17.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 2600 XT

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.6.1.7 (x64) is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {1A13D367-A0F2-4909-B489-E10991409D65}

Description: Realtek PCIe GBE Family Controller

IP Address: 172.16.100.54

Subnet Mask: 255.255.255.0

Default Gateway: 172.16.100.2

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers: 8.8.8.8

8.8.4.4

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (-50).

Connection attempt to Gracenote server was successful.

iTunes has never successfully accessed the iTunes Store.

With all my due respect, please and really please, could anyone help me out to solve this issue and prevent me from becoming insane?

asengur, error 50, refer here:

Error 13, 14, 35 and 50 (or -50)

These errors are typically resolved by performing one or more of the steps listed below:

1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
2. Put a USB 2.0 hub between the device and the computer.
3. Try a different USB 30-pin dock-connector cable.
4. Eliminate third-party security software conflicts.
5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
7. Try to restore from another known-good computer and network.

Dear wiclee,

Thanks for those advices. However, no score at the end 😟

First, as you have suggested, I had too thought the problem might be occuring due to Trend Micro av software, and it seemed very logical. But, even the uninstallment of that sw didn't work.

Then, I tried reseting TCP/IP....Result; complete unsatisfaction

For the options, connecting directly to the internet, bypassing the router etc; as this is office, no chance for that either.

Trying another known-good computer; mate yet again this is office and all of them in the same condition 😟

Any other good suggestions?

Have you tried this link to download and run autoruns.exe and see if there are winsock providers other than Apple's Bonjour?

Apple software on Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

I have already checked that. Besides the Bonjour, the only winsock provider running at the back is Microsoft Windows Live ID NSP. Can this be interferring with iTunes?

Thanks worked a treat!

my error...

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion g7 Notebook PC

iTunes 10.6.3.25

QuickTime 7.7.2

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.2.0.6

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0014ACC403716EE0

Current user is not an administrator.

The current local date and time is 2012-06-19 10:41:38.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics Family

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.6.3.25 (x64) is currently running.

iTunesHelper 10.6.3.25 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {C9C1A199-E86F-4D52-AAB3-8E41F036B167}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {441757C3-5CA4-4629-97EA-658F2814EB93}

Description: Bluetooth Personal Area Network

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {B1FB7948-0236-4F10-9E19-6712DEEAD79F}

Description: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter

IP Address: 192.168.0.16

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Tue Jun 19 10:30:59 2012

Lease Expires: Tue Jun 19 11:30:59 2012

DNS Servers: 24.154.1.6

24.154.1.68

Adapter Name: {2434A8B0-60AD-4822-B1A1-7D2BD9A95267}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was unsuccessful.

An unknown error occurred (0x80090330).

Connection attempt to iPhone activation server was unsuccessful.

An unknown error occurred (0x80090330).

Connection attempt to firmware update server was unsuccessful.

An unknown error occurred (0x80090330).

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-06-19 10:32:28.

tried options listed here with no success.

need help, leaving for china in 2 days need to resolve ASAP

Cantlogin,

Try scan and fix your windows system file:

Right click COMMAND PROMPT and select RUN AS ADMINISTRATRATOR, type in

SFC /SCANNOW

let windows fixes whatever it needs to repair then restart a windows

That was it! You are the man! I have spent days trying to fix this...

Thank you.

You're very welcome. 🙂