Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire 4755
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.1.0.1
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00B********43C8
Current user is an administrator.
The current local date and time is 2012-10-10 09:31:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {56EF2C69-D7D0-40C7-A973-ACFD01893472}
Description: TAP-Win32 Adapter V9
IP Address: 172.20.0.9
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers: 172.20.0.1
Adapter Name: {CA7303AA-4DCE-4A2C-A8D5-904B830FD098}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {6B1A6A18-932B-4ED6-86ED-591115ACD90D}
Description: Atheros AR5B97 Wireless Network Adapter
IP Address: 192.164.20.34
Subnet Mask: 255.255.255.0
Default Gateway: 192.164.20.1
DHCP Enabled: Yes
DHCP Server: 192.164.20.1
Lease Obtained: Wed Oct 10 08:55:33 2012
Lease Expires: Wed Oct 10 16:55:33 2012
DNS Servers: 172.15.90.1
172.15.90.2
Adapter Name: {1893E137-A9B1-4BCB-B076-EC15C8C836B8}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-10-10 08:38:49.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.14),
UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.1.0.1),
E: HL-DT-ST DVDRAM GT32N, Rev 1.00
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.1
Serial Number: 1B*****E75J
iPad 2 running firmware version 4.3.3
Serial Number: DLX*****DKPK
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Anyone,please help me to solve this problem,can not surf itunes store at all.... 😟
<Edited by Host>
