Secure link to iTunes Store failed

I have the same issue.

Win7 x64.

I've tried every suggestion:

netsh winsock reset

no firewall

no A/V

(another pc on the same network works, it isn't the internet or router or hardware firewall)

Itunes 10 worked fine.

Same issue

Win7 x64

I've done:

netsh winsock reset

no firewall

no a/v

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 620

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0034B25C0368B868

Current user is not an administrator.

The current local date and time is 2012-12-21 20:17:20.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 530

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DF87A890-239E-430E-80D9-1A3F7742370E}

Description: Dell Wireless 1502 802.11b/g/n

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {97BC0C03-8030-4BF2-BD24-72613105EC4C}

Description: Realtek PCIe GBE Family Controller

IP Address: 10.0.0.2

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.0.1

DHCP Enabled: Yes

DHCP Server: 10.0.0.1

Lease Obtained: Fri Dec 21 19:53:37 2012

Lease Expires: Fri Dec 28 19:53:37 2012

DNS Servers: 75.75.75.75

75.75.76.76

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-03-17 14:18:02.

Oh my good God THANK YOU!!!!! This was one of the most frustrating things ever. You are awesomesauce!!!

Wiclee you are awesomesauce!!

Did everything in previous posts but still having failed on the secure link to itunes store. Please help:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)

System manufacturer System Product Name

iTunes 11.0.1.12

QuickTime 7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.0.6.1

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number

Current user is an administrator.

The current local date and time is 2012-12-29 07:18:29.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA GeForce 9500 GT

NVIDIA GeForce 9400 GT

Intel(R) G33/G31 Express Chipset Family

Intel(R) G41 Express Chipset

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A8E514BD-AC45-4642-B670-CC6601B095A9}

Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller - Packet Scheduler Miniport

IP Address: 192.168.0.105

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Sat Dec 29 06:58:29 2012

Lease Expires: Sat Jan 05 06:58:29 2013

DNS Servers: 192.168.1.1

192.168.0.1

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-12-29 07:18:17.

<Edited by Host>

I am still unable to connect to itunes stores. Tried all the things mentioned in this discussion thread. Please help. Planning to re-install my OS 😟

Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)

OEM OEM

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 001EBAC80296FA68

Current user is an administrator.

The current local date and time is 2012-12-30 13:52:43.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 9500 GT

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {47B0A020-BEF6-47A4-926A-ED1DAA09F454}

Description: Realtek RTL8139/810x Family Fast Ethernet NIC

IP Address: 192.168.1.100

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Servers: 192.168.1.1

218.248.240.23

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.

I spent an hour talking to Apple tech trying to explain what my problem is, and then again 3 hours trying to figure out the problem with a supervisor over the period of two days. First tech sounded like he is in high school and he himself needs help in basic communication, and senior supervisor was blaming my computer for everything and not taking any responsibility of her lack of knowledge and ability to fix things as a part of her job. Had I tried to do this myself, I would have been more successful. By the way, I spent good 7-8 hours over two days with apple tech and no one could help me or figure out and this has solved my problem completely. I am so happy and grateful for your knowledge and help. I sure will never call Apple again before I search here in future.
~Urjo

This worked for me. You have to reset your winsock.

Bring up Command Prompt:

type cmd in the Run or Search field, then right-click the cmd program and click "run as administrator"

Type the following commands

ipconfig /release

Press Enter then type:

ipconfig /renew

/release will terminate all of your TCP/IP connections

/renew will establish a new TCP/IP connection

Then type the winsock reset command

netsh winsock reset catalog

It says that you will need to restart your computer for it to take affect, but I went ahead and started iTunes. iTunes gave me an error about the Bonjour service, clicked OK and I was able to connect to the iTunes store.

Please help me. I have tried the above but no hope. I've run the diagnostics and am logging in through my work VPN connection.

Microsoft Windows XP Professional Service Pack 2 (Build 2600)

Dell Inc. Latitude D630

iTunes 10.2.2.12

QuickTime 7.6.9

FairPlay 1.11.17

Apple Application Support 1.5.1

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.0.25

Apple Mobile Device Driver 1.55.0.0

Bonjour 2.0.5.0 (214.3)

Gracenote SDK 1.8.2.457

Gracenote MusicID 1.8.2.89

Gracenote Submit 1.8.2.123

Gracenote DSP 1.8.2.34

iTunes Serial Number 0012B0A00F021418

Current user is an administrator.

The current local date and time is 2013-01-06 21:01:44.

iTunes is not running in safe mode.

WebKit-accelerated compositing is enabled.

HDCP is not supported.

Core Media is not supported. (16005)

Video Display Information

Mobile Intel(R) 965 Express Chipset Family

Mobile Intel(R) 965 Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {11252B5E-4614-4A34-B391-E144D0DABBED}

Description: Cisco Systems VPN Adapter - Deterministic Network Enhancer Miniport

IP Address: 10.54.95.92

Subnet Mask: 255.0.0.0

Default Gateway:

DHCP Enabled: No

DHCP Server: 255.255.255.255

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers: 10.2.80.23

10.13.80.23

Adapter Name: {C352DDFF-B16F-48A8-988B-DDEAB970D4C3}

Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Deterministic Network Enhancer Miniport

IP Address: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Sun Jan 06 20:56:42 2013

Lease Expires: Mon Jan 07 20:56:42 2013

DNS Servers: 192.168.1.1

Adapter Name: {F110B548-9C3D-41E5-AC63-B114D4190409}

Description: Broadcom NetXtreme 57xx Gigabit Controller - Deterministic Network Enhancer Miniport

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway:

DHCP Enabled: Yes

DHCP Server: 10.13.61.20

Lease Obtained: Thu Jul 15 07:29:46 2010

Lease Expires: Fri Jul 16 07:29:46 2010

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: Yes

HTTP Proxy: proxy.uni.mdx.ac.uk:8080

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple website was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-02-10 12:41:53.

**** Device Connectivity Tests ****

iPodService 10.2.2.12 is currently running.

iTunesHelper 10.2.2.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.

Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.

Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Connected Device Information:

halina1’s iPhone, iPhone 4 running firmware version 4.3.3

Serial Number: 881298XCA4S

Most Recent Devices Not Currently Connected:

iPod nano (2nd Generation) running firmware version 1.1.3

Serial Number: YM705PLQVQK

**** Device Sync Tests ****

Sync tests completed successfully.

Any help would be greatfully received as I am still on version 4.3.3 because I cannot fix this error : (

Thanks!

cant connect

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gigabyte Technology Co., Ltd. H61M-S2-B3

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0034B7C0128A2CD8

Current user is not an administrator.

The current local date and time is 2013-01-12 22:03:25.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 430

NVIDIA, NVIDIA GeForce GT 430

(Standard display types), Standard VGA Graphics Adapter

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 1a7ebaba3c1d465f678882cd43e9fa53

iPodService 11.0.1.12 (x64) is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {3D3AA3D5-068D-44F8-8AAE-8F7BFA9ED0DD}

Description: Bigfoot Networks Killer Ethernet Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {488776DD-A149-453E-AF87-58B2099F5C1D}

Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

IP Address: 192.168.1.64

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.254

DHCP Enabled: Yes

DHCP Server: 192.168.1.254

Lease Obtained: Sat Jan 12 21:12:10 2013

Lease Expires: Sun Jan 13 21:12:10 2013

DNS Servers: 192.168.1.254

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2011-02-16 11:38:02.

please help

thx wiclee u r my god i had problem with this since 1 year LOL !

i used autorun program, i saw that my VPN software got sockets...

i uninstalled it and now i can connect to score !

i love you ;-p

🙂

Thank you Wclee as I have been pulling out what little hair I have left and this solved my problem!

same problem as everyone else, only just bought my iphone 5. check for updates, click on download for ios6 when prompted and get this error message: there was a problem downloading software for the iphone "kerrys iphone" an internal server error occurred".

heres my diagnostics:

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

eMachines eME640

iTunes 11.0.1.12

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0038BA580A7AE270

Current user is not an administrator.

The current local date and time is 2013-01-28 22:07:30.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 4250

**** External Plug-ins Information ****

No external plug-ins installed.

The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A1C8383F-0643-4BAB-ADF4-0A696F2210D4}

Description: T-Mobile UK

IP Address: 31.109.48.83

Subnet Mask: 255.255.255.255

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers: 149.254.230.7

149.254.192.126

Adapter Name: {CDEE80A3-4E4A-4504-B0AE-CC10CB0E17EE}

Description: Atheros AR5B93 Wireless Network Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {C8FB9F08-9693-4240-9D78-DD7B53D51E76}

Description: Broadcom NetLink (TM) Gigabit Ethernet

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: T-Mobile UK

Connected: Yes

Online: Yes

Using Modem: Yes

Using LAN: No

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

An unknown error occurred (-50).

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2013-01-28 20:28:32.

**** Device Connectivity Tests ****

iPodService 11.0.1.12 (x64) is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Kerry’s iPhone, iPhone 5 (CDMA) running firmware version 6.0.1

Serial Number: DNPJRBKHDTWG

**** Device Sync Tests ****

Sync tests completed successfully.

please help!!!

KR

just to update, have turned off all firewalls and still not able to connect to itunes.

KR

I have the same issue, iTunes 11.0.1 , in a corporate envirronment.

Additionnal symptom is that I cannot read the on-line "Help".

We do gave a proxy for internet connection.

But Itunes does not ask me the proxy password.How to reset the proxy settings for iTunes ?

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (-50).

Connection attempt to Gracenote server was successful.