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IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

May 10, 2012 2:40 PM in response to gdgmacguy

Ok so as all of these people have mentioned the same issue that I have maybe your best suggestions shouldn't be to follow the clearly stated waste your valuable time troubleshooting the handset and this should be properly reported to tech support so we might have OS 5.1.2 that actually works. This site is riddled with problems that everyone has developed after downloading the flawed update. I am in no way technically inept so don't offer smug advice offer real solutions

May 11, 2012 6:53 AM in response to Is_it_just_me

BTW.

I could not agree with you more with regards to gdgmacguy less than helpful comments. I even mention that I have restored in my initial post, and given that i have troubleshooted the problem to the extent of making sure that there wasn't a short in the headphone jack circuit I think that i deserve a little more credit.


now gdgmacguy can you do us a favour and send an e-mail to the team in Cupertino and find out what stage they are at with a patch for this bug!

May 11, 2012 7:13 AM in response to patrickfromuk

Hi,

I have the same problem with one of our two iPhone 4S's. I purchased 2 - 16gig iPhone 4S's at the same time from the online Apple Store here in Canada; one white and one black. I updated both the phones on the same night, within hours of eachother. Updating my black 16gig iPhone 4S went flawlessly. Updating the white iPhone 4S seemed to go fine until the day after when my wife said the volume buttons weren't working. Also, the volume slider is simply gone. The volume buttons work and the volume slider shows up when headphones are plugged in. There is volume and volume control with headphones, but not through speakers. The mute toggle switch on the side seems to work, except when it comes to sound output through the speakers.


It hasn't debilitated the device, but it's very frustrating for her because she can't hear her phone ringing. I tried the "headphone jack" trick to know avail.


iPhone Team, please validate the issue and push a fix!

May 11, 2012 7:16 AM in response to patrickfromuk

Have you tried setting it up as a new device? If there is corruption in your backup that is causing the problem, the problem will be restored along with your data.


Set it up as new, re-sync your media from the iTunes library on your computer, and test it that way to verify.


If the problem goes away when you restore it as a new device, then the root cause lies in the backup you have been restoring from, not iOS or hardware.

May 11, 2012 5:06 PM in response to patrickfromuk

Same Issue.


Brand new iphone 4s was working when i opened it out of the box on the 09/05. I carried out the update on the 10/05 and lost:-


- Any kind of alert message sounds

- The vol button responds but does not increase sound bar

- I cant play music through speakers


If i jack my headphones in all sounds work through headphones.


I rebooted, factory reset or even a forced firmware to re-install 5.1.1 and still no joy.


I guess we sit and wait!

May 11, 2012 11:19 PM in response to patrickfromuk

Hi, I am also facing the same issue.


I am also not able to do these 3 things:


- Any kind of alert message sounds

- I cant play music through speakers

- The volume button just shows the ringer but doesnt inc / dec the volume (no vol bar is displayed)


I will appreciate if somebody can let me know the fix - its a brand new iphone.

May 13, 2012 3:57 AM in response to patrickfromuk

Hi there,


I also have this problem with my iphone 4s. Mines also only occured after the last update. (5.1) I have discovered that it occurs when i have been using my earphones in the device and when removed and go to play music or set my phone to loud I have no volume and there is no volume bar........BUT........I done a wee test and attached my phone to a docking station played my music through it and removed it from the dock while still playing, my volume returns back to normal and all ringtones, videos, music plays out loud once again. Hope this helps some folks. 🙂

IOS 5.1.1. update bug (Volume Control)

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