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IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

Aug 10, 2012 7:19 PM in response to patrickfromuk

I'd been having the same volume problems with my iPhone 4s for a couple of weeks now, and finally went online to see if I could find a solution before going to the apple store. I have to admit, I was VERY skeptical of the suggestion that it was just a dust issue, but since it was an easy fix to try, I got out a toothbrush and a toothpick and went to town on the main port on the bottom of the phone. I'm stunned, but IT WORKED!!! Volume is now functioning perfectly! So whoever first made that suggestion...THANK YOU! And for those of you who are as skeptical as I was (and truly, I thought there was NO chance this would work), you might want to give it a try. I'm SO happy it turned out to be such a quick, easy and FREE solution! :-)

Aug 10, 2012 7:37 PM in response to JerseyJes

Ok everyone happy the cleaning worked for some of you, but I tried everything and nothing has worked. And yes the problem only started when I updated!!! Kicking myself looking at that update for nearly a month before I downloaded it:/ calling apple doesn't help as they want you to upgrade and BUY more apple support before they will even talk to you and the genius bar will tell you that you need a new phone and blame it on something other than the 5.1.1 update!! Pure BS!!!!!!!!!!!!!!!!!! Ready to chuck it and buy some of these other phones that can now do all the same things. I was fooled into thinking apple was the best, it's more BS than best

Aug 10, 2012 8:27 PM in response to JerseyJes

Jerseyjes, Like you I was skeptical. I did try the toothbrush thing, but I may have been just a little uneasy putting something in the charging port and scrubbing real hard, as it did not work for me. I figured using the air compressor was a little easier on the connections. I did turn the regulator up to around 80psi and hit it will everything I could. I wished I would have tried the volume control inbetween the charging port and the mic jack but I didn't so I could not tell which one actually was the culprit, but it has been a week now and the problem has not returned.

Aug 11, 2012 7:12 PM in response to ruben robot

Listen everyone!!!! There are two problems here! One might be resolved if you clean the port but i found a way to know for sure if your Problem is softwar bug or not. Play music on music app or ipod app 2. Make a phone call and put the speakerphone on! 3. Swith back to your music app while still on call and press play. You will hear misic playing while you are on the call and both will output through at the same time. You will notice that although you did not plug headphones in, you still get playback and volume bar appears in music app. But as soon as you hang up from call there is no longer any audio from speaker and volume no longer works. That indicates that your phone has software glitch from updating! You may also notice that camera app does not work( it opens and does not show camera image and shutter remains closed. Just a few things to note when diagnosing. I hope os6 solves this ( sent from sick iphone)

Aug 16, 2012 9:47 PM in response to patrickfromuk

My problem occured after using the 4S on a dock. When playing music the 'iPhone' selection on airplay is not showing. The options left to choose from are 'Apple TV' and 'Dock Connector'. I have an iPhone 4 and the 'iPhone' button is there for selection. Both iPhones are running version 5.1.1. I think apple forgot to put the 'iPhone' selection button back in Airplay.

Aug 17, 2012 8:15 PM in response to patrickfromuk

My problem appears to be related to dust or grime in the port. I cleaned the port with alcohol swabs, which seemed to help, but there was still some grime in there. What I did to resolve this this time was to plug it into a charger and then angle the plug down and pull it out, plug it back in, angle it up and pull it out, several times, basically using the charger cable to scrape any remaining grime off the connectors. This worked, although it was a bit risky.

Aug 17, 2012 8:22 PM in response to Daystar93

I don't get it that half of you have been able to solve this problem by cleaning??? The speakers work for an incoming call, texts, alarm and even the phone call/iPod duo trick! Nothing to do with a dirty connection.....they work all right, just not with iPod or YouTube which has become annoying!! Has anyone figured out anything to do with the software/update???

IOS 5.1.1. update bug (Volume Control)

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