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imac only has 2 resolutions

My wife's Mac changed resolutions - possibly as a result of running a full-screen game. She says it has happened before. I told her to reboot and let me know if that helped.


It didn't, so I went to settings to change its resolution, seeing only 2 options, 1920 x 1200 or 960 x 600.


I told her tonight to turn her computer all the way off, meanwhile I would see what I could find out.


What should I look at to trace down her problem?

24, Mac OS X (10.7), Home workgroup

Posted on May 10, 2012 7:05 PM

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Posted on May 10, 2012 7:10 PM

Try clicking Detect Displays in the Displays preferences. If that has no effect then try a smc and pram reset.

112 replies

May 12, 2012 4:17 AM in response to X423424X

The only way restoring a backup is going to fix this problem is if the backup is 10.7.3 or earlier.. Any install of 10.7.4 will result in this problem on these older iMacs. A defect was opened with Apple on this issue prior to release of the 10.7.4 update. Until they issue a fix for this then you are stuck with these two resolutions if you want to run 10.7.4 version. I think this is probably brought on by changes made as they try and move forward and are looking at supporting higher "retina" display options for some new hardware in the pipeline. Not the answer any of us want to hear... I'm just hoping the new hardware comes sooner rather than later. I was told that Mountain Lion developer builds will not install on this hardware at all. It's been a great hardware platform though.. but I'm looking forward to upgrade.

May 12, 2012 5:48 AM in response to Howard Brazee

Hey, everybody, it looks like we have identified a real problem for all who own older iMacs. Is Apple trying to make us buy new ones or what? Imagine that. Suppose this was a business decision on their part? It really turns me off from everything I've known about Apple all these years. Before we jump to conclusions however, I encourage everyone to email tech support, report the problem and request a fix. Meanwhile, I ask anyone who has this problem to post it here so we will all get a feel for how widespread the problem really is. Those two resolutions now available on my iMac, 1920x1200 and 960x600, have turned my machine into an inferior piece of equipment for sure. Please keep this discussion going.

May 12, 2012 8:24 AM in response to Howard Brazee

Many of you may already know this, but I received a great tip from Jenna in tech support this morning if you use a trackpad with your old iMac. I don't like the 1920x1200 display option, so this works if you set the display to 960x600. Go to system preferences>universal access, and be sure zoom is set to off. Go into options, and be sure "use scroll wheel with modifier keys to zoom" is checked. Then, no matter where you go on your iMac or what program you are using, you can zoom in or out on any page anywhere on your iMac just by holding down the control key and moving 2 fingers up or down on your trackpad. This, at least, is a temporary fix for some of us.


Meanwhile, please continue to bombard tech support with emails about this problem. It is the only way we have a chance of getting a fix in future software updates.

May 16, 2012 2:44 AM in response to Howard Brazee

OK I'm joining in, a bit later than the rest. I have the same problem with my 6 year old iMac but not with last year's Air. I played around for a bit and have been in touch with support twice, on their instructions I have done everything you guys have done and it has not fixed the problem. So I guess that for time being it is back to 10.7.3. But I think the boffins should work out what is causing the problem and give us a fix.


That said I suppose 6 years for a computer is not bad. I had that out of my original Wang and was quite happy. I'll probably go to the new one, just as I will get an iPhone 5 because my iPhone 3 does not sync any more with calendars and address book.

Jun 10, 2012 3:34 AM in response to DaveOrz

If you want to try and switch to another resolution that is not being listed (i.e. not 960 x 600), this utility provides the ability via the terminal window at the command line. It also provides what resolutions the display supports, and will prohibit the user to force a resolution not supported.


This utility will provide an important datapoint in debugging this issue. That being:

WiIl it list all the resolutions that were available before, or only the two available now?


If it lists them all, then you can change to the one you want.


The link to the utility:

http://www.mowlem-enterprises.co.uk/


The discussion thread with our issue that pointed me to it:

https://discussions.apple.com/thread/3952417?answerId=18600484022#18600484022


An example output of the display info executed on my iMac9:


User uploaded file

User uploaded file

Jun 10, 2012 6:01 AM in response to JazzmanJohn

You do not need to put it in your path. I can tell you how, but that is ovekill at this point. Let's wait to see if you need it in your path first. You can execute the file without it being in the path.


Are you familiar enough to open Terminal and navigate to the folder where you downloaded the util?


If so, do that.

Then type:


./scrutil h


MUST include ./



Message was edited by: DaveOrz I'll stand by for a while, maybe you are still around.

imac only has 2 resolutions

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