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Level 1

0 points

Dear Apple, iCloud is not working and I have no access to my emails

Dear Apple,

iCloud Mail since yesterday is not working. Not working at all!

Your statement that the iCloud is up and running is FALSE! Mail is not working at all.

Since yesterday I cannot access anyhow my emails on the iCloud account. All of a sudden even my local copy of all emails on my Mac are gone.

As I use MobileMe/iCloud since a number of years for my work, this is some gargantuan disaster for me...

I sent you a number of reports trying to access the iCloud Mail through web browser (Safari).

I am so dissapointed with this and the level of your customer care for iCloud. I tried to contact anyone and I was suggested to buy a protection plan for my Mac...

Dear Apple, just let me access all my emails - I promise to take them all and move to another cloud mail provider....

Highly dissapointed long time, multiple Apple products user....

:-((((

iCloud-OTHER, Mac OS X (10.7.4)

Posted on May 11, 2012 2:39 AM

27 replies

May 11, 2012 8:40 AM in response to pkules

Same for me!

I can't access my own email in any device.

What a failure!!

May 11, 2012 8:53 AM in response to pkules

same. i use it for work so this is terrible.

May 11, 2012 9:00 AM in response to pkules

Having same problem in Seattle WA. Mail went down around 1:30 a.m. today 5/11... problems started early evening on 5/10.

mhs2e

Level 1

0 points

May 11, 2012 9:02 AM in response to pkules

Miraculously just reset and seems to be working in Virginia

Yet, not having email for 5 hours or more is still unaccepatble

May 11, 2012 9:09 AM in response to pkules

mine just started working in texas .... hope the issues are fixed, like everyone else says - NOT ACCEPTABLE.

DoctorK4

Level 1

8 points

May 11, 2012 9:23 AM in response to pkules

It's been down since at least mid-day Thursday for me (Upstate NY). On Friday I got a single random e-mail delivered to my iPhone that had been sent Thursday, but I am unable to retrieve any e-mail through iCloud.com or Mail on my iMac.

May 11, 2012 9:33 AM in response to pkules

Same here, In LA California... My Icloud is my business account so this is costing me some serious money, COMPLETELY UNNACEPTABLE! It has been down for a couple of days, my friends who have SkyDrive told me they never experience these problems... This is not the first time either!

Wyattvin

Level 1

0 points

May 11, 2012 10:33 AM in response to pkules

CHICAGO, IL 12:31om CST.

iCloud not working.

I can see that I have emails, cannot access them.

Losing Mobile me and the iDisk is ********. The Cloud thing is not thought through. Horrible customer service.

Then again, from the very first iMac purchased back in '99, I have had nothing but issues with the absolutely disrespectful treatment from Apple.

Pity I can't get off the junk...

May 11, 2012 10:47 AM in response to pkules

Still not working in California

jcfons

Level 1

0 points

May 11, 2012 11:14 AM in response to pkules

Broken in NM :@

THC268

Level 1

0 points

May 11, 2012 11:41 AM in response to Ms. Coupé

iCloud was down for three hours last night and then again mostly down since midnight for me. I too believe it is affecting more than the 1% they say. Still no service here since 8:34 am.

Jul 3, 2012 2:53 PM in response to pkules

I'm also a loyal Apple guy who is very frustrated with Apple's new tactic of releasing products which are not ready.

iCloud "Just Doesn't Work". I have always thought that this crap was limited to Microsoft. Apple needs to NOT play down to the comprtetion.

Dear Apple, iCloud is not working and I have no access to my emails