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Level 6

10,746 points

iTunes Store slow on iPad

I am having a great deal of trouble with the iTunes Store (Music, Films, etc) on my iPad 3.

The iTunes Store App appears to be running really slow, with either nothing displaying at all, or only some items appearing after a long wait.

The issue affects all the tabs (Music, Films, TV, etc), in fact just changing tabs can take minutes, with little results shown if at all.

I can see a spinning 'in progress' icon in the status bar at the top of the iPad screen next to the WiFi icon, it just runs and runs.

I have quit the App, done a hard reboot on the iPad, it makes no difference at all. It may have started after the 5.1.1 update but I can't confirm that as this is the first time I have been in the iTunes Store on the iPad for a few days.

There are no speed issues with the App Store or other internet based apps, they are all operating normally.

I am also on a 30mbps cable connection and I know it is not an internet speed issue.

Maybe there is an issue at the iTunes Store end, is anyone else seeing a problem?

iPad, iOS 5, 64GB White

Posted on May 11, 2012 3:53 AM

Best reply

Proffie

Level 1

14 points

Posted on May 11, 2012 3:55 AM

yes, same for me. seem some ITunes server problem in the moment.

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205 replies

May 15, 2012 10:34 AM in response to Ian Parkinson

Johnny, I've just done that and I've come to the conclusion that my iTunes Store is always slow, irrespective of the music being on iTunes Match or physically on the device. What have you guys tried so far to sort this thing out?

May 15, 2012 11:24 AM in response to keynote problems with words

My iphone 4 works flawlessly however, as I said, only if I switch off iTunes match, wait a few minutes for this to take effect, the search in iTunes and it is perfect with no lag or pauses. At this point I ammo clearer on the actual cause than I was before.

May 15, 2012 11:26 AM in response to Johnny pea

Sorry, the iPhone is flawless the iTunes match trick makes my iPad flawless.

Ian Parkinson Author

Level 6

10,746 points

May 15, 2012 12:26 PM in response to keynote problems with words

I have some news.

I am working with the Apple iTunes team at the moment to try to resolve this.

The info about iTunes Match is very useful and I will be passing that on along with the trace files they have requested.

I will post back any feedback I get from them.

May 15, 2012 12:34 PM in response to Ian Parkinson

It would be helpful to know if they are aware of the problem. Do they know it's a real bug? Please tell us something asap :-)

Ian Parkinson Author

Level 6

10,746 points

May 15, 2012 1:23 PM in response to keynote problems with words

As I said I am working with Apple on the issue, so yes they are aware of it.

They were unable to replicate, but have asked me for log files (using Charles) from the iPad.

I have supplied the files and will see what they want next.

I have made them aware of the iTunes Match link.

May 15, 2012 1:50 PM in response to Ian Parkinson

I've just set a new iPad and problem is still affecting my iPad. Some on other forums have talked about iTunes libraries corrupted by iTunes Match once it haas been disabled. Can someone confirm this or ask it directly to Apple?

May 15, 2012 3:04 PM in response to keynote problems with words

Glad some others have this problem. I turned off I tunes match on my I pad and it loads fine. I phone 4s with I tunes match on, slow. I am sure it will be fixed soon.

May 15, 2012 3:10 PM in response to Ian Parkinson

The problem has been having negative repercussions to those, like me, who have disabled iTunes Match to all of their devices (currently iTunes Match is disabled on my iPad, iPhone 4, MacBook Pro and Apple TV) too. It's something they have to fix very soon. I don't like having a device that works like Windows, even if it's a tiny little thing like this.

May 15, 2012 8:18 PM in response to Ian Parkinson

Ya ***. Fix this now apple! It's driving me batty.

clint_nz

Level 1

0 points

May 15, 2012 9:40 PM in response to Ian Parkinson

I have the same issue with the iTunes app on my iPad 3 with IOS 5.1.1. I have also subscribed to iTunes Match and allowed all the Album covers and artwork to sync. App Store works fine.