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Junk or not junk?

I regularly receive emails which are put into the Junk folder in Mail but they are not marked as being junk. There is no bar at the top of the email letting me mark it as not junk. I think this typically happens with email from certain sources. For instance, email from my bank is always put into the Junk folder and not being marked as junk. I had this problem in MobileMe and was hoping it would go away when I switched to iCloud, but it hasn't. Why is this happening, and what can I do about it?

iMac, Mac OS X (10.7.3)

Posted on May 12, 2012 4:25 PM

25 replies

sjmvideo

Level 1

13 points

May 2, 2013 10:31 AM in response to Knut Harald Støre

Same issue here. Nice to know I'm not alone. 🙂 Sad to know that Apple is not doing anything about it.😠

May 2, 2013 11:05 AM in response to Knut Harald Støre

I called Apple support, they got in contact with the iCloud engineers, and after a few rounds the problem seems to have been fixed.

sjmvideo

Level 1

13 points

May 6, 2013 7:37 PM in response to Knut Harald Støre

Maybe for you. Notification of your reply to this thread was in my iCloud junk folder today. Along with 3 messages from 3 VIP contacts. So something is still not working correctly. I'd rather be able to turn off junk mail filtering when I'm getting a >95% false positive rate. About the only things in that folder are messages that are important, and I'm still getting junk in my inbox anyway. 😠

dgyland

Level 1

8 points

Oct 5, 2013 7:00 AM in response to Knut Harald Støre

I have same problem....I have reset the options 3 times now, but my non junk keeeps going to junk......Apple please fix!

ganny67

Level 1

0 points

Nov 11, 2013 12:03 PM in response to Jeffrey Jones2

On i cloud server

ganny67

Level 1

0 points

Nov 11, 2013 12:04 PM in response to dgyland

This is what is happening to me. Help apple

Buadhai

Level 1

70 points

Nov 27, 2013 3:09 PM in response to Knut Harald Støre

Yes, something seriously wrong. Here's what I'm seeing:

Junk mail marked as junk but left in the Inbox.
Real mail from known recipients marked as junk and moved to Junk mailbox
Mail (both junk and real) not marked as junk, but moved to the Junk mailbox.

Before Mavericks, the local junk mail filters were working well. Now it's a mess.

toys4t

Level 1

8 points

Feb 13, 2014 9:46 AM in response to Buadhai

I too suffer from this issue with my MBP after the recent upgrade to Mavericks. Previously all my mail followed the rules that I had set but now it is a terrible mess; hope there is a fix; I am missing mail, some junk mail is not inside the junk mail folder, etc. Awful to use.

Late 2008 MBP

running on Mavericks

toys4t

Level 1

8 points

Feb 13, 2014 9:49 AM in response to sjmvideo

The same is happening to me; not as bad as having junk mail in the inbox as is having very important messages go directly into my junk mail folder - that must stop

Is there a fix?

May 28, 2014 11:42 AM in response to toys4t

Same problem here. I am trying something you may also find useful. I activated the FIPLAB MailTab for GMail (fiplab.com) and deactivated my Gmail account in Apple Mail. When I want to check Gmail I just click the evelope icon in the top browser bar to see my mail. It's quick and free. It has also relieved me of all of my junk mail problems with Gmail in Apple Mail. I figure this is a useful workaround until Apple and Google call a truce for the sake of their customers.

Junk or not junk?