HT201303: Security and your Apple ID

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MUMTOTWOBOYS

Q: How do I reset my security questions?

Hi,

 

I'm struggling to remember the answers to my security questions in order to redeem a voucher on itunes via my son's ipod touch. Is there a way I can reset my security questions for my Apple ID. I'm lost in a maze of passwords - help!

iPod touch, iOS 5.1.1

Posted on May 16, 2012 4:11 AM

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Q: How do I reset my security questions?

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  • by JeffTitelius,

    JeffTitelius JeffTitelius Jul 21, 2012 7:20 AM in response to varjak paw
    Level 1 (0 points)
    Jul 21, 2012 7:20 AM in response to varjak paw

    Sorry, there is no link under the questions.  Please help. 

     

    Thanks,

     

    Jeff

  • by bellerz14,

    bellerz14 bellerz14 Jul 21, 2012 10:09 AM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Jul 21, 2012 10:09 AM in response to MUMTOTWOBOYS

    i can't find the link either! it isn't under the questions.

  • by yemaw,

    yemaw yemaw Jul 22, 2012 3:42 PM in response to varjak paw
    Level 1 (0 points)
    Jul 22, 2012 3:42 PM in response to varjak paw

    So you mean newbies never've to ask in forum? Your Apple knowledge base don't work.

  • by gue_t,

    gue_t gue_t Jul 24, 2012 5:42 PM in response to varjak paw
    Level 1 (0 points)
    Jul 24, 2012 5:42 PM in response to varjak paw

    I can't find the link and don't see why Apple has taken so long to fix it. I learned HTML in school this year and could probably fix it myself if I had the code for the page.

  • by coolhot9911,

    coolhot9911 coolhot9911 Jul 26, 2012 4:10 AM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Jul 26, 2012 4:10 AM in response to MUMTOTWOBOYS

    if you not getting reset option in you a/c, that means you have not got other email a/c to send link to rest those ans. that’s fine, Do this: call apple care and tell them to reset you question, once they do that login to you manage account via https://appleid.apple.com and login and make sure tack and screen-shot of you ans. and add one more email a/c as a backup , next time you will have the option of resetting question. (This is the only way you can reset this 100%)

    Cheers!

  • by hreed6,

    hreed6 hreed6 Sep 9, 2012 1:22 AM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Sep 9, 2012 1:22 AM in response to MUMTOTWOBOYS

    this is ridiculous!!! i have forgotteen my securty answers aswell and when i request to reset my answers i never recieve an email from them yet i gat an email to say i started using this!!!! SOMEONE PLEASE HELP    

  • by azeem.sheriff,

    azeem.sheriff azeem.sheriff Oct 3, 2012 12:15 AM in response to varjak paw
    Level 1 (0 points)
    Oct 3, 2012 12:15 AM in response to varjak paw

    i cant see the link

  • by Yeowys,

    Yeowys Yeowys Oct 10, 2012 9:46 AM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Oct 10, 2012 9:46 AM in response to MUMTOTWOBOYS

    I am having the same problem. anyone out there has any solution

  • by tedster123,

    tedster123 tedster123 Oct 23, 2012 11:55 AM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Oct 23, 2012 11:55 AM in response to MUMTOTWOBOYS

    I'm having the same problem.

  • by Harushikamar,

    Harushikamar Harushikamar Nov 21, 2012 9:21 AM in response to varjak paw
    Level 1 (0 points)
    Nov 21, 2012 9:21 AM in response to varjak paw

    none of that i working i have tried everything including contacted apple and it still wont let me

  • by miriam_l,

    miriam_l miriam_l Nov 22, 2012 12:47 PM in response to varjak paw
    Level 1 (0 points)
    Nov 22, 2012 12:47 PM in response to varjak paw

    Hello. I cannot seem to find the resce link at all. I have tried multiple thigs, and it still will not appear. Do you have any tips? Thank you.

  • by debroh1974,

    debroh1974 debroh1974 Nov 27, 2012 5:44 PM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Nov 27, 2012 5:44 PM in response to MUMTOTWOBOYS

    Hi Apple. I too am having the same issue of security answers incorrect but the only way to reset questions is to answer same said questions correctly(which there in lies the problem). I am continually being re locked out of account. Obviously this has been an ongoing issue with your service as indicated by the ongoing posts of same issue. Thanks for ignoring customer issues, providing sub standard customer service(all pages funnel me to same help page-which obviously isn't helping) and letting me redeem cards without any problems but then not letting me use the funds in the same log in! Bravo

  • by Stasiapfel,

    Stasiapfel Stasiapfel Dec 2, 2012 6:09 AM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Dec 2, 2012 6:09 AM in response to MUMTOTWOBOYS

    Hello Apple,

    I have a new Macbook with os 10.8 ..... bought because you offer no security update for OS10.5.8. Now I want to buy programs that I have been true, but you are too lazy and too greedy money are, so I could continue to use the programs safely. Now I invite my MONEY au APPLE_ID can then load any programs because I your STASI safety questions and may not want to answer. And now? I should work with ftp and can not download "Transmit".

     

    If you have problems with the confirmation link, so i code it for you, but out of an old and insecure MAC with OS10.5.8.

  • by BubblesTP,

    BubblesTP BubblesTP Dec 4, 2012 4:58 PM in response to yemaw
    Level 1 (0 points)
    Dec 4, 2012 4:58 PM in response to yemaw

    I too have this issue of lost security question answers and no email link. Now I can't buy anything from my ipod. But yemaw, I have come to the conclusion that Apple has created this discussion site, so we can solve our own problems and they don't need to pay any (or as many) real people to answer troubled customers' emails. And that is what happened to the forums. They're so hidden, they're nonexistent because there's no one to read them! Or so it seems....

     

    Also, all the links in this discussion just put me back to some place I went to ON MY WAY HERE. It's just one giant virtual circle! **** Apple.

  • by BubblesTP,

    BubblesTP BubblesTP Dec 4, 2012 5:14 PM in response to MUMTOTWOBOYS
    Level 1 (0 points)
    Dec 4, 2012 5:14 PM in response to MUMTOTWOBOYS

    The link may be more likely to appear if you have a RESCUE (not your normal one) email address associated with your account.

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