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Level 1

84 points

My iPad screen cracked on its own. Others have this happen? Covered under standard warranty?

I have an ipad 3 that is two months from the date of purchase tomorrow. I have it in a sturdy front/back case. Today, in my air conditioned house, I was reading news on the ipad when before my eyes the screen cracked.

I have bought apple care + but it irritates me that I must pay $49 (and use one of my 2 covered incidents) when I don't feel I did anything wrong.

I spoke with Applecare and they told me that it's not covered. I asked if they never have any design or mfg errors? It's always user error? They said it's not covered but I could bring it to an apple store and if they agree that it was a mfg flaw (and how do I convince them of that?) then it MAY be covered.

Very disappointed Apple customer. I realize some people would lie so it's hard to separate what's covered and what's not. At the same time, thank goodness I bought Applecare. Otherwise, I've owned this product for just shy of 2 months and watched the glass crack before my eyes while reading the news and their response is pretty much "tough luck."

Anyone else had this? Gotten it covered under the standard warranty rather than applecare?

Thanks.

Posted on May 26, 2012 12:15 PM

Best reply

Soto

Level 3

669 points

Posted on May 26, 2012 12:18 PM

this is a far fetched response by me but here it goes. The new iPad gets VERY hot due to its huge battery, maybe the screen went into shock with the AC and the Heat from the battery. 😮

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63 replies

Aug 15, 2015 3:20 AM in response to Ramblinmanva

I went to Greece in August, their hottest time of the year, so when I went form aircon to no aircon and back again it cracked because of such a temperature difference. So when I got back to the UK had it fixed by an alternative repair company as apple doesn't cover accidental damage, because technically thats what this is (apparently). Rather than pay crazy amount for apple to fix it I googled alternative repair companies that do it for cheaper. It cost me £29.99 for a new screen plus postage and packing both ways and they did it in 3 days.

Nov 18, 2016 2:16 PM in response to Ramblinmanva

One morning I got up and there was a crack in my iPad's screen. It was in a survivor case and the crack seemed to have come from point about 2 cm away from the edge of a corner. There are four cracks originating from the point, each one spans the length of the screen and ends on each edge of the iPad. I've seen broken iPads before but this crack doesn't look like any of them. I am frustrated because I have no idea how this crack got there. Is there any chance that it could be a manufacturing error?

Nov 18, 2016 2:51 PM in response to Taishi Ci

It really doesn't matter what anyone here thinks it might be or might be, or what could have caused it. Nobody here can speak for Apple, and their word is the only one that matters. So take it to Apple for a free evaluation and they will give you their verdict.

My iPad screen cracked on its own. Others have this happen? Covered under standard warranty?