I FOUND A SOLUTION!
I know my message below is long but I wanted to explain how I ended up wasting so much time
for something that could have easily been avoided.
I did a backup of my iPhone 6 because I was having some problems with my
audio (My problem was not even related to backups in iTunes!) and after I called apple support they told me it looked like it was a software related issue. They recommended for me to reset my iPhone 6 to apple default
settings so everything would basically be erased from my iPhone.
They told me to make sure I did a BACK UP FIRST! After I erased everything from my
iPhone but going to iTunes and clicking on “Restore iPhone” (keep in mind this will erase everything
from your iPhone) and the iPhone was ready they told me to select “Set up as new iPhone” first.
I tried restoring the backup and this is where my nightmare started! I got the following error: “iTunes Could Not Restore The iPhone Because The Backup Was Corrupt Or Not Compatible With The Iphone that Is Being Restored”.
I called apple support several times and talked to different reps hoping someone will help me get my info back and neither of the reps was able to help me at all! They
said to restore an older copy but I did not have a recent copy at all! Last
time I backed up was 1 year ago! I did not have iCloud turned on either so I didn’t
have any contacts, calendars, text messages, notes, pictures, videos, etc. I
was very frustrated! I was really screwed!
NOTE:
Also I ran into an additional problem: I did not realized my backup was encrypted ALSO
and iTunes required a password to restore the backup. I forgot the password
than I ended up remembering after 2 hours of trying so hard. SO PLEASE MAKE SURE YOU
EITHER BACKUP YOUR PHONE WITHOUT A PASSWORD PROTECTED OR MAKE SURE YOU REMEMBER
IT IN THE FUTURE! The backup password has NOTHING to do with the iTunes account
password or computer login, password or your iphone 4 digit pin, etc you currently use. This is set
up BY YOU at the time you decide to choose to do a protected/encrypted backup
from iTunes. You would have prompted at that time to enter this password of your choice twice. Every backup you do after that WILL BE password protected unless you decide to remove it from iTunes for future backups.
I WOULD HAVE DONE AT LEAST 2 OR 3 BACKUPS IF I KNEW THE ONLY BACKUP I MADE WILL
BECOME CORRUPTED FOR NO REASON! I spent 7.5 hours trying and getting same
iTunes error!
A LOT OF FORUMS I READ RECOMMENDED TO DELETE THE CORRUPTED BACKUP AND CREATE A NEW
BACKUP BUT I COULD NOT!!! BECAUSE I ALREADY HAD ERASED EVERYTHING FROM MY
PHONE!!!
Anyways after 7.5 hours of trying to restore the ONLY backup I made I found this
website https://deciphertools.com/decipher-backup-repair.html and I purchase a software for $29.99 that repairs corrupted iTunes backups! Is the best $29.99
I have spent in years! There is a video in youtube with instructions on how to
repair a backup at: https://youtu.be/hRrjbCPiy5c
One of the nicest thing about this repair tool is IT DOESN’T MODIFY THE ORIGINAL BACKUP YOU MADE! in iTunes. This software makes a COPY and REPAIRS THE COPY ONLY so the original backup remains intact! When you restore from iTunes, the file will be named: “Decipher Repaired “Your iphone name”
The 1st time I tried it did not worked. I tried 2 times because I did not realize that you can not touch your iPhone while in restoring mode, you must wait until iTunes is COMPLETELY DONE! That’s why they recommend to put your iPhone on airplane mode so it doesn’t get interrupted with a text or a phone call.
I had to share this info with all of you because I tried everything and nothing worked.
I hope you don’t have to waste so much time like I did and this feedback from my awful experience can help you 🙂