Unable to move message to Trash

I have two email accounts on my iPhone: a gmail account and an exchange account. The gmail account is the default account.


On Wednesday, I deleted 3 emails from my PC on the exchange account that weren't deleted from my phone. I deleted numerous other emails before and since from my PC that correctly deleted from my phone, also.


I have tried to delete these messages from my phone, but I get an error message: Unable to Move Message - The message could not be moved to the mailbox Trash.


I've read several solutions on the web, but they all tell me to go to Settings/Mail/click on the Exchange account/click on the Account address/click on Advanced. There is no Advanced button in the Exchange account in Settings. The Advanced button does show up in the gmail (default) account.


Thanks in advance for your help.

iPhone 4, iOS 5

Posted on Jun 9, 2012 4:09 AM

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58 replies

May 2, 2013 5:35 AM in response to SilentMountain

I was also helpend by OctoberGuy, thanks!

I had been staring at a couple of old inbox mails for months and had replied twice to a mail by accident once already.


To help others in the discussion:

There are DIFFERENT problems with not being able to delete mails from your iPad / iPhone:


- One is for IMAP mail accounts, fe Google.

This can be solved with the mailbox trash settings in advanced mail account settings as mentioned above.


- The other one is mails that remain in the inbox for Microsoft Exchange mail accounts.

(The trash setting is not even available for this type of account)

The simple solution is to edit the mail list and mark the offending mails as (un)read.

After that, they wil magically disappear, as well they should!


Cheers,

Richard

Jan 15, 2014 11:14 PM in response to branch155

Even though this problem has been resolved, I found another way to fix the same issue for those of you who come up short.


I tried almost everything on this list except OctoberGuy's way (that was my last resort.) Nothing worked for me. I was started to get concerned.


Deleting the account and then reattaching it straight away did not work for me. However, I did try this:

Go to your mail account and delete the account. Turn the phone off and wait 30 seconds. Turn the phone back on and go back to your mail and reattach your email to the phone.

That did the trick for me! Hope this also helps people.

Feb 15, 2014 1:53 AM in response to branch155

I Typed in he IMAP prefix INBOX and it partially fixed the problem. Now about half of the emails to to trash instead of none. The other ones still mark as read but won't delete they just go back to inbox. I am thinking of deleting the mailbox but I actually have 6 accounts on my iPad and itis happening on like 3 now. Why won't you fix this apple?


btw both IMAP and exchange.

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Unable to move message to Trash

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