Unable to move message to Trash

I have two email accounts on my iPhone: a gmail account and an exchange account. The gmail account is the default account.


On Wednesday, I deleted 3 emails from my PC on the exchange account that weren't deleted from my phone. I deleted numerous other emails before and since from my PC that correctly deleted from my phone, also.


I have tried to delete these messages from my phone, but I get an error message: Unable to Move Message - The message could not be moved to the mailbox Trash.


I've read several solutions on the web, but they all tell me to go to Settings/Mail/click on the Exchange account/click on the Account address/click on Advanced. There is no Advanced button in the Exchange account in Settings. The Advanced button does show up in the gmail (default) account.


Thanks in advance for your help.

iPhone 4, iOS 5

Posted on Jun 9, 2012 4:09 AM

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58 replies

Nov 1, 2016 7:55 PM in response to branch155

I had a similar problem on my 2014 Air running El Capitan. The offending email was on an Exchange account. It also shows up on my iOS devices (running 8 & 9, respectively.)

I had tried the "mark as unread" solution before reading this thread. I'm glad it worked for so many, but it didn't work for me.

I also tried just turning the account off and then back on. That didn't work.

My third try was the suggestion made in this thread to delete the Exchange account and then re-create it.

That one has worked on both my Air and my iOS 9 device; haven't checked the 8.

Thanks for the suggestion.

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Unable to move message to Trash

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