Unable to move message to Trash

I have two email accounts on my iPhone: a gmail account and an exchange account. The gmail account is the default account.


On Wednesday, I deleted 3 emails from my PC on the exchange account that weren't deleted from my phone. I deleted numerous other emails before and since from my PC that correctly deleted from my phone, also.


I have tried to delete these messages from my phone, but I get an error message: Unable to Move Message - The message could not be moved to the mailbox Trash.


I've read several solutions on the web, but they all tell me to go to Settings/Mail/click on the Exchange account/click on the Account address/click on Advanced. There is no Advanced button in the Exchange account in Settings. The Advanced button does show up in the gmail (default) account.


Thanks in advance for your help.

iPhone 4, iOS 5

Posted on Jun 9, 2012 4:09 AM

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58 replies

Aug 2, 2015 12:56 PM in response to branch155

A note to those still having a similar problem and for whom the solution of resetting accounts did not work (as it did not for me).


I had this problem with a particular email account on all my devices, once of which had iOS7 and another iOS8. Couldn't delete messages as described in the original question. The problem turned out to be that the Apple mail tries to move the deleted messages to the local Trash folder by default, and my IMAP email account didn't like that. So I changed the settings to move deleted messages to a Trash folder on the server, and that fixed the problem.


To change the settings, go to "Settings" on your device, then click "Mail, Contacts, Calendar", select, the problematic mail account, click on it, then click on the name of the account again until you get to the screen "Account", which shows all the server settings. Scroll down, click on "Advanced". Once there, click on "Deleted Mailbox" and select a destination folder on the server (e.g., Trash), and NOT the Trash folder on your device.

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Unable to move message to Trash

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