MacBook Pro Retina display burn-in?

Well stuff like this happens all the time. There is no need to negotiate or convince anybody. You will replace it easily or you could just return it for full refund. (And who you think a Genius is a real genius?! Most of the time they are just a guy )

Don't be mad and go get a replacement or refund it for a good.

Best luck

I have a standard rentina MPB 2.3 build week 26 and i have no problems

A little off topic, but related... I just got a 11 inch MBA to replace my 13 inch MBA as my road machine. The 11 inch has a yellowish screen compared to the brilliant display on my 13 inch. really disapointed, it seems that Apple has so many different suppliers for their screens it's hard to control the consistancy of the products. Of course, Apple support is still amazing and they are going to replace the computer for me. I feel bad to have to exchange it, but in the end I guess thats the business choice Apple has to make to keep up with the demand. Just hope the next one has a normal screen...

I have a June (week 24) that I received a week after it was released. I set a black background and didn't think I had the ghosting problem. Last night I tried a dark gray background and left this forum up for a few minutes. When I removed the safari browser, I could see the comments and the outlines of the comment boxes. I hope Apple doesn't follow the footsteps of other computer companies that WERE known for great quality.

I'll be calling apple later today.

Just noticed i am getting this ghosting issue as well, i called up Apple and they want to take it for repair...

How can it be repaired when they still cant meet demand for these?! I have 2 edit deadlines coming up but cant have my 2k laptop thats barely two weeks old breaking on me.

They wont even provide a loaner till its repaired, not good enough! This fault could cost me clients! Should i be going to a store and demanding a replacement rather than being left machineless for easily 5 plus working days? Whats Apples line on this? For the kind of moneythe retina costs i am not happy at all!

I just had mail up and after less than 5 minutes its this bad! Absolute joke and its just past the 14 day mark! 😠

It's not burn in.

Once again:

http://en.wikipedia.org/wiki/Image_persistence

It will go away after your system is off for a while.

However after less than two minutes use, it is definitely not usual for IR to be so extreme (as apple representatives have admitted to other people with the same problem in this forum and on macrumors...)

Working with this issue when everything i do is high end visuals is impossible. Apple shouldnt have shipped this as the technology clearly isnt ready.

They will have to up their customer service when i call tomorrow, so far its been pathetic.

Hey William, three weeks ago called. They want their semantics corrections back. I told them you would drop them by.

William Kucharski wrote:

It's not burn in.

Once again:

http://en.wikipedia.org/wiki/Image_persistence

It will go away after your system is off for a while.

salthustle wrote:

However after less than two minutes use, it is definitely not usual for IR to be so extreme (as apple representatives have admitted to other people with the same problem in this forum and on macrumors...)

See if it remains that way.

I've owned several LCD screens that have showed a fair amount of image retention when new that goes away after a few days to a few weeks' usage.

If Apple's willing to swap out your machine, great, have at it, but this problem will largely go away with time and/or with more than a few minutes of usage.

(Note - I'm not talking about the cases where people had clearly defective LCDs.)

What is you configuration? Is it a CTO or BTO? If it's a base model you can find it in store but if it's configured no you just have to order online (just in case you want replacement).

When did you buy it? Do you still able to use 14-day return policy? I don't think there is a repair for that! But anyway call Apple talk to them. They are more useful that G bar lately.

People who are noticing this issue now, are you finding this out of blue or you've tested this but it's just happened after while?

Please let us know what happened with you case,

Thanks

Hi All,

I'm a new member and a first-time Mac user/Windows-switcher!

I just wanted to post my experience so far which is as follows:

I have a base-model with upgrade to 16GB of RAM which was delivered just over a week ago (the serial number info website doesn't seem to be able to tell me my build week though for some reason, if someone can help with that it would be much appreciated).

It is exhibiting this image-retention issue and it presents itself after just a few minutes (5-10mins) of a static window being displayed.

Safari is ideal for recreating the problem, particularly if left on a page with a lot of white-space on it (for example this forum or Google). After leaving it for a few minutes (maybe a touch longer) if the window is moved/repositioned a retained image can clearly be seen, in particualr the main space of the browser and the outlines of the address/search bars.

The issue is exaggerated if the desktop background is of a uniform colour/tone (this is how I first noticed). Adjusting the brightness of the display (which I assume simply changes the backlight settings) can make the retained image clearer/less pronounced. Either way, the image is there and I do not think the backlight level affects the level/presence of retention it just makes it clearer to see to the eye.

My rMBP was purchased online but I am going to visit a birck & mortar store today to see what they can do/say. I need the computer for work so for me the only viable solution is to have an advanced replacement allowing me to continue working until the new one arrives and I can migrate my data.

I've got the base unit. Even those aren't in stores here in the UK though.

P**sed off as when i went to the store with this issue when it was within the 14 day return period, the genius waived it off as a problem to do with glue still not being completely burnt off "as it is a new machine". Its got worse though and not better. Two minutes or less straight from startup is leaving IR over the entire screen. Retouching and grading high end visuals on it is now near impossible 😠

I'm not sending this off for repair like the first apple care advisor said, as its not repairable, only replaceable.

I need this machine for work, and so after an hour long conversation today with a Senior Advisor he has escalated it to the engineering department to authorise an advanced replacement. I have specifically asked for this so that my workflow is not disrupted. But i have to wait up to 4 days for the engineers to reply and then they may not even agree.

they may not even agree

On the Advanced Replacement or on the replacement?

On the replacement, i might be forced to have them "repair" it, which just wont work for me as i have to have a computer for work and its clearly not a repairable issue. Will have to wait and see what the engineers say i guess...