MacBook Pro Retina display burn-in?

"repair" is possible by replacing the screen. Perhaps "replace the screen" is clearer.

I'm still waiting to see if this replacement rMBP has ghosting issues. One thing to note is that a genius showed me an iMac that has the same ghosting issue that I've seen on the rMBPs. Whether this is common, normal, or acceptable, I don't know. Some people definitely seem to have worse ghosting than others.

Its over the entire screen after two mintues for me. Yeah they must be talking replace the screen when they say repair. Still thats not convenient for me at all having to send it off for ages, so i'm going to keep pushing for an advanced replacement!

Sorry about that. One question, you haven't noticed that with in 14 days or you think it just got more visible after 14 days?

What I'm trying to say is it may happen not right away and it seems right in its first few days or no Image Retention (or whatever it is) can happen after while.

Thanks

Although replacing the screen is possible, I was told by the "genius" it was a 3-4 week wait on the part and Apple Care said that a priority replacement of the entire laptop would be faster.

I have returned my rMBP and gone back to using my 2010 MBP. I have tried several times to reproduce the image retention on it but it just doesn't do it. Speaking for myself, I will miss the lighter and thinner design of the rMBP, but I just could not work with the increasing amount of image retention. It was getting worse, not better after only 14 days. I just didn't want to risk the investment of time and money dealing with the issue.

Yeah if i hadn't passed the 14 day mark (thanks to the useless adivse i got from the apple genius) i'd be returning for a refund. Now i'm stuck with the investment and can see it taking quiet a bit of time to get it sorted, which i dont have.

I noticed it slightly within the 14 day period, so i thought the Apple Genius was probably right with ihs advice. But it has definitely got a lot worse and now its three weeks old.

Mine is on the way and I'm scared that this issue wont come up when I turn it on for the first time and I have keep an eye on it for god knows how long. I hope if mine is defective I find it out in first 30 minutes.

Thanks

salthustle. Where did you take it? The 14 days is an Apple thing, and does not apply in the UK. Under the Sale of Goods Act the MacBook that they sold you was faulty and you are entitled to a full refund. They can offer you a repair or replacement, but you do not have to accept it. I would point them to a few of the discussions on here, including this one. Remember that it doesn't matter what Apple say, written or otherwise, the Sale of Goods Act is what they trade under.

If they still disagree, insist on seeing the store manager.

Unfortunately, as consumer rights are so well protected under the Sale of Goods Act, lots of (maybe even all) stores try to weasel out of it. Comet tried to pull a fast one on me on Saturday. Had to be very loud but made them obey the law in the end. It's cost them a future customer.

Mine was manufactured in April, and doesn't have this problem. Tha battery life is terrible, even when forcing it to run on Intel Graphics. Every day bar two since I have had it, it has frozen and then restarted once a day. I am taking it in on Friday. For a replacement.

Good advice. I just started looking in to the Sale of Goods Act now, if i refuse a repair do they have to offer a replacement? What i need is to keep this one till they have a replacement in stock so i'm not left 4 weeks without one to work with. Is that the deal comet have given to you?

They can offer a replacement, but if they don't have any in stock, you're stuck with a refund or accepting a repair. This may be my problem on Friday for me. When I got mine it was the only one that they had in that day. Mine is useable, so I can wait for a replacement, but will get one as soon as they have one.

Comet told me that I had to have the defective monitor I bought checked out by the manufacturer before they would do anything, and I had to contact the manufacturer. Both statements are untrue. Your contact is with the shop that sold it to you, and they have to refund your money. Which they did.

Eurgh.

The bricks & mortar stores apparently cannot deal with returns for items purchased online (would have been nice if someone mentioned that). That's mildy inconvenient...

I must admit, the image persistence/retention seems to come and go quite quickly. I just left a Safari window open showing the Google search page for 10-15 minutes and sure enough it was there when the window was removed. Within a few minutes of closing the window it had faded away though.

However, I'm annoyed that it happens at all and it makes working with graphics/images/even word processing difficult. Especially as the new Photoshop seems to have a dark stage.

I am going to call Apple and see what they say about the situation, personally I don't think it's acceptable and that's highlighted by the fact that some people seem to have machines that do not exhibit this problem at all.

Clearly they are capable of producing "good ones" and some have just slipped through the net in terms of QC.

A shame as otherwise this is a really great machine and I'm glad I made the switch but in some ways I can't help but treat the situation as bitter-sweat.

I will report back after I have spoken to Apple tomorrow.

Spoke to Apple today and they were very helpful.

An advanced replacement should be with me in a couple of weeks time. Hopefully that one will be good!

happy to hear that,

I still like to know what week did your machine build in. (http://www.appleserialnumberinfo.com)

Good luck and thanks for sharing 🙂

Good to hear, what i would like to know is why when i have done exactly the same on the phone they are refusing to organise an advanced replacement. I've been getting nonsense about checking with engineering departments, and having to wait up to 5 working days before the case can even be moved forwards. This inconsistency in dealing with what is an identical issue from Apple is completely ridiculous.

So far my replacement hasn't had any issues with ghosting. The backlighting seems a little less even than before. I still prefer it over the ghosting, so I'm happy enough.