MacBook Pro Retina display burn-in?

I took the laptop into Apple and they're replacing the screen. If you don't have AppleCare get it as when your 1 year warranty expires the screen costs over $1100 to replace!!

Funny thing was the apple associate look in their database and he said he didnt find this issue arising or being flagged so I'm not sure if this issue is with a small percentage of retinas.

Couldn't wait till September 3. Went ahead and sent:

Dear Mr. Cook,

I wanted to let you know about a problem I'm having with my new (less than a month old) Retina MBP. Any time I have a window open for more than a minute or two, an image of it burns into the desktop. After I send an email, you can still read the text on the screen. When this message is sent in a minute or two, I'll still be able to read it burned into the desktop for five to ten minutes before it fades away.

I've contacted Apple support, through 1 800 MY APPLE, and while Mark, the senior advisor I spoke with, was very friendly and empathetic, his solution is wholly unacceptable. He told me to set my desktop wallpaper to solid white, and to make a "sliding tile" screen saver from a solid white screenshot, and to leave these settings in place until Apple releases a firmware update. Needless to say, this is a ridiculous non-solution.

I didn't mind paying the $2,400 for this machine, as I've long used, and loved, Apple's MBP line, and this was supposed to be the best you've ever made. This display cannot be the norm, yet on Apple's community discussion forums I came across this thread with more than 180,000 views, and 2,000 responses. It seems I am not alone in my troubles. It appears, from the thread, that the trouble is with Retina displays manufactured by LG. If that is the case, then these should be recalled. I paid the same amount as users who received working Samsung displays, and I should receive the same experience and quality for my money.

I am confident that if you are made aware of this problem, it will be corrected immediately.

Thank you sir, and I look forward to Apple's response to this issue.

I sent my letter today as well, extremely disappoined with Apple, everyone needs to let them know about this NOW

Funny thing was the apple associate look in their database and he said he didnt find this issue arising or being flagged so I'm not sure if this issue is with a small percentage of retinas.

That's because they don't call it Image Retention in their DB. When I called to have the second replacement arranged the second rep on the call looked at the report and it was something along the lines of "Circles and Squares on the screen, distorted graphics". I kid you not. I have no idea how the first person put that in there when I was talking about retention/ghosting.

It's technically called: "Not meeting your visual expectations"

I just want to repeat what I posted here before

I learned from Genius at apple store

1) "see, while we are talking, it is less than 5 minutes the ghosts disappeared, so this is not a hardware issue"

2) "this will happen under certain condition, so it is not a hardware issue"

3) "If we replaced the screen, what about it happened again?"

Regarding items 1 and 2 (above)...W.T.F.?

How is this evidence that it's not a hardware issue?

Apple, please stop calling your store employees "Geniuses", OK.

They are Geniuses! Genius at tricking customers.

Calling Apple Store techs geniuses gets my vote for the most ironic naming convention in history of retail.

So this story I went thru gets even weirder...after seeing another samsung with the yellowed screen..I decided to have my first samsung which has a perfect screen..sorry guys...a reimaging..becuase they teste this machine to death..opened 50 progams...many youtube movies...ect..so i figured my paniic attacks and iphoto failing must be due to some software issue..so I call the apple store back up this morning to see if my machine was ready to be picked up..so the guy there says..as far as yellowing is concerned thats normal..its the glue that is attached to the screen that after its on for awhile it will go away....hahahhahahahaah..that was the best one i've heard yet..so i guess all those defective LG's and Samsung screens just need to stay powered on and they will clear up...so i go to pick up the machine..the head manager greets me..gets my machine..and tells me that that samsung the second one was yellowed and he sent it back as defective...so much for glue...and that the riley or ripley system they use is real...and they can tell whats in the box as far as the type of screen..so any apple guy telling you its doesnt exist is just blowing smoke up you know where...anyway im keeping my fingers crossed that this computer doesnt start acting flakey again...as I did get a good screen..thank goodness...apples quality control needs to be addressed by Tim Cook...the Steve Jobs effect is wearing off of the company if you ask me...lol

Seriously, ladies and gents, to anyone who might suggest this is not a hardware issue, please use the following piece of reasoning, a mixture of inductive and deductive logic, empirical evidence, and good old fashioned common sense:

- there are no Samsung displays which exhibit image retention (NB: the other possible defects of Samsung displays have NOTHING to do with this, so rule it out of the conversation !)

- there are some LG displays with image retention

- among those LG displays with image retention, it varies in scope and magnitude from faint to serious, and it varies over time of usage

- some users have had their displays replaced a number of times until they ended up with a display exhibiting no image retention (apparently, a Samsung display)

- all other things being equal (same/identical hardware, same/identical OS),

- THEREFORE, the variability in quality between Samsung and LG displays, and between LG displays themselves, support a hardware (design and/or manufacturing) issue.

Don't accept any concessions which would lead you to keep a product for which you know there is better out there! That's absurd, it makes no sense!

so I call the apple store back up this morning to see if my machine was ready to be picked up..so the guy there says..as far as yellowing is concerned thats normal..its the glue that is attached to the screen that after its on for awhile it will go away....

"Genius"

There are certain aspects of "The Steve Jobs" effect that...to be honest...Apple may be better off without. However, it would be a tragedy to lose his manic attention to detail (NOTE: I'm going to give him a free-pass on his "you're holding it wrong" antenna-gate comment. The dude was battling cancer, OK).

So, do you remember when Apple was first starting to roll out their cloud services...y'know, pre-iCloud? Steve asked his engineers how the service's features were supposed to work. He quietly listened to their response and, when they had finished, he screamed "Then why the f**k doesn't it do that!?". Classic Steve Jobs.

So, Apple engineers, the Macbook Pro with Retina display is supposed to provide the best visual experience of any laptop on the planet. Why the f**k doesn't it do that!?

😉

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To sly, (on iPhone so can't quote you)

Do you have any evidence that proves that Samsung screens are prefect? I have read accounts that suggest, not all Samsung screens are okay.

I also wonder the fact that there at probably easily less than 1000 ppl on here with problem. Now I am sure by now apple has sold 400,000+ sold thus far.

Agreed, many people may not notice the issue. But a lot of the people won't post on here either.

None the less, still worried my LG screen will start to show IR

Hi Seank92,

I have read about this issue over a few threads on MacRumors, AppleInsider, here on the forums, etc., and nowhere have I ever read that a Samsung display had IR (they did have other issues, sometimes, of course).

Likewise for the first hand experiences I had in-store with Samsung vs. LG demos.

Just sayin' ;-)