MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

Reply
9,625 replies

Jul 25, 2012 7:45 AM in response to mittense

My replacement laptop from week 26 is marginally better than my original week 22 machine but the image persistence is still very apparent. The replacement has the LG screen (LP154WT1-SJA1). I'm very disappointed but will probably live with it. I'd rather not get my screen replaced. Once a laptop part is replaced, the form and fit are just not as good.

Jul 25, 2012 8:16 AM in response to alexpadden

watertube wrote:


Run: ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6


in Command, it'll give you either 'LSN154YL01001' (Samsung) or 'LP154WT1-SJA1' (LG/Sharp).


And build week can be found by entering serial number at:http://www.appleserialnumberinfo.com/Desktop/index.php


Watertube explained it excellently a page or two back.

Jul 25, 2012 12:42 PM in response to mittense

Hm.


I just got an exchange Model from Apple, because my old rMBP showed the Ghost issue.

Now I have the new one here and still Ghosting. Plus I think that the screen gets a little bit red/pink on the left top side. Very frustrated right now...


The Screen from the new Model is an LG/Sharp.


Badly I didnt checked on the old one, because I just found out about the command.


Now I am thinking about getting again a new one, but dont really now if there is any sense or its just a slot-machine to get the right screen out of it.

Though the support is quite nice, so maybe I will give it a shot...

Jul 25, 2012 1:45 PM in response to tingle3003

I'm pretty much in the same boat as tingle3003.


Bought my rMBP on day 1...had ghosting issue.


Went to the Apple retail store...they confirmed the issue but just told me to contact AppleCare since there was nothign they could do about it in the store (really?).


Went through a few people at AppleCare before they finally approved a replacement. Unfortunately, it had the same problem. Confirmed it was LG/Sharp, but not sure about the first one.


However, all I can say is good luck with getting a second replacement since my request for one was denied. It sounds like they have confirmed the issue and they are working on a written public response to the issue, but that at this time they are no longer doing replacements (which they were doing before so they could get their hands on the problem computers and examine them). Nor are they approving repairs (swapping out the screen for a new one) at this time. Maybe they think they can come up with a firmware solution to the problem, or maybe they are waiting to figure out how to get all of the bad screens (on new computers and stocked for repairs) out of the supply chain before they finally decide what to do next.


I was told that their public written response to the situation will be released in the near future and that I should keep searching this site for it. It may also be updated over time as they get more information, so even if they initially say they won't replace/repair the screen, that could change in the future if they can't come up with a firmware fix for it.

Jul 25, 2012 1:56 PM in response to wjchan

I'm also concerned about a repair (screen replacement) for the same reasons...with my prior MBP (the last pre-Unibody model), each time they took it apart, there were problems after they put it back together (gaps in the casing, fans making noise and later failing, etc), and since it wasn't covered by AppleCare, they wanted to charge me for problems that resulted form their shoddy work. They kept telling me that most laptops have these issues (failing batteries, failing fans, failing motherboards) after a couple of years so problems like those should be expected, which is why I should have bought AppleCare.


I think the new MBPs are designed much better and "should" be more sturdy, but based on past experiences with Apple Service, I'm very paranoid they'll screw something else up in the process of replacing the screen.

Jul 27, 2012 12:28 AM in response to Simon-

I receive my replacement today (at least the courier tracking system seems to think so).


I will post back as soon as I have had a chance to test it out. Really hope it's a good one as (with this being my first Mac) I am actually very impressed with the machine. The cominbation of OSX and Win7 (via VMware) is really great and I feel the hardware is very good in general.


Such a shame that things like this slip through QC because it can really marr an otherwise great experience. However, it must be a small number of units experiencing this issue as they must have shipped thousands of these units and not everyone is complaining about it.


Stuff like this can happen and I guess we just need to be realistic...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro Retina display burn-in?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.