MacBook Pro Retina display burn-in?

Right, i see what you're saying. When I asked for my local apple store to order me a replacement and in return i'll give them my laptop (still within the 14 days) they said no. I can only refund within the 14 days.

ridiculous.

my nearest apple store is a 3 hr round trip, no way was i going to drive there just to return a defective item. when it's within the 14 day return period, it's pretty easy to return if you are unhappy with it.

codydhorner wrote:

Jerbz wrote:

watertube wrote:

yes, it's the 2.3/16/256. my first one had a cosmetic defect, second one had ghosting with LG screen.

after requesting a second replacement, a member of the management representative personally called me on Saturday and provided me with his direct number to call if there's anything wrong with this third mbp.

if anyone's having problems do call and let Apple know. the turn around time for replacement is pretty fast. my first one was delivered to me 3 days after giving fedex my return, second one 7 days (would have been sooner if not for fedex holding it in alaska and japan for 2 days).

You called apple and they just said okay we'll replace your computer without you showing them any evidence? that's weird.

They will replace it no questions asked if you're within your 14 day period. It's not likely people are ************ when they want to replace a brand new system. Who would?

and when you said you got your first replacement within 3 days, how did the apple send you your return label? did they email it to you? because from what I know, they will only send replacements after they have received your laptop in California.

Apple is inconsistent on their store policies. And if you aren't happy with the product, then they have two options. Either you will get a replacement and retain the purchase amount or they lose the sale and you get a refund. They obviously would likely rather keep your money.

LG panels by their very nature are generally pretty bad units. The screens on the iMac, iPad, iPhone, and not macbooks are usually always terrible. It would be nice to see Apple dump them as a supplier.

they will send you a prepaid fedex return label by email. once fedex has it and scans it, that gives Apple the ok to begin shipping out a replacement.

Hi, I'm writing from Italy. Until now i had 4 (!!!) macbook retina. I ordered the first one on June, 11th. This macbook had 5-6 not working pixels (white pixels on white background... brillant like stars). So I asked for refund to italian Apple Store online. On July, 18th I acquired at Apple Store in Milan a new MBPr, entry model. This MBPr had a black dead pixel in the middle of the screen and I asked for a new laptop. This third MBPr had an LG screen (mad on week 25th) and terrible retention. The fourth MBPr I received on yesterday at Milan Apple Store is an LG screen, 30th week made. Until now no retention but the screen has there lines darker (two horizontal and one vertical) that you can see clearly with dark grey background.

The only thing to do is returning to Apple Store and asking for refund (in Italy they don't change more than 3 computers) and buying it online hoping in Samsung screen.

Unfortunately I need a new mac for working, but I think this laptop is only a prototype... Too much problems with these screens for a so expensive (professional?!) product!!!

You seem really unlucky, only a few people on this thread have had dead pixels whatsoever, and you have 3 screen pixel problems PLUS IMAGE RETENTION.

I would return it and order online, it seems your store may be just ordering the ones that get returned 😉.

I think it is not a problem to be lucky or unlucky. With 4 different problems on 4 different MBPr (the very espensive professional laptop) I think it is a general building issue. Probably the LG retina displays are not good and we're the Apple Beta testers.

I guess I won the lottery for the rMBP

LSN154YL01001

Samsung Screen! No problems so far, it's beautiful.

The Apple Store Genius says my only option is to send this defective rMBP back before I get a replacement, which could take 1-2 weeks. I can't really be without a computer that long. I don't understand why they can't ship a replacement to the store and just have me swap it out once it arrives. On the phone with AppleCare support now to see if they can do anything else. :-(

that's exactly what I encountered. But thankfully I have other computers I can use.

If they are telling you that you need to send in your rMBP before they will send a replacement, make sure they are actually sending a replacement and not just replacing the screen on your existing unit and then sending it back.

I say that because after I got one advance replacement unit that had the same problem (and also had the LG screen), I was told my only options were to have the screen replaced at the Apple Store, send it to them (not advance replacemet) so they could replace the screen (with no assurances I'd get a good screen), or as a special consideration they would let me return it and get my money back even though I was outside of the 14-day return window (though I had reported the issue while within the 14-day window).

They also said they would be posting a public Tech Note on the issue in the near future, but they were still figuring out what it was going to say and needed to get approval over the wording before it could be posted.

Hello,

Cool, I've got a Samsung screen !

Batch from week #30, 2.6GHz / 16Go...

Incredible notebook!!

Well Dang It... I have had no issue and even tested for ghosting, then today all of a sudden I noticed Ghosting on my display. I ran the terminal command and sure enough I have the LG. Looks like its time for a replacement. Only had this system a little more then two weeks and already a issue that I have to return it for. My last few purchases from Apple have not gone so well. Getting a little frustrated with the quality I have recieved lately.

Well this is what makes me worry about IR. I haven't got my answer yet. Is it possible to not having an IR problem and have it after a while or not?!