MacBook Pro Retina display burn-in?

Well I have mine fora few weeks and never had the issue. I tried a few different tests I found online to check for the ghosting and I was never able to produce it. Today I had Microsoft Outlook open on my main screen while I doing work on my second monitor I was running off my macbook. Outlook was open for nearly 30 minutes or so on the main screen. I needed to RDP into a Server and when I brought up the RDP session for a Windows 2008 host it has a solid blue screen. I immediately notice the ghosting of my outlook mailbox on the solid blue background. I have been doing similar tasks daily since I bought this new MBPR and never had this issue. Now it does it everytime. I dont know if this is just the first time I noticed, but I did do a lot of testing and was never able to produce the ghosting so I think it just started. That is about 3 weeks after purchase. Needless to say I am not very happy.

Oh my god! Of course you're not happy. I have Samsung screen and no IS but I'm not happy either. I'm worried that I could notice it after a while.

Thanks for reply.

can anybody with a samsung panel confirm to have IR?

to check which manufacture you have, just open up terminal and enter the following command:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

if the display id starts with

LPXXXX = LG

LSNXXXX = Samsung

Hi guys,

Just thought I'd post my experience thusfar since this thread has been pretty helpful in learning the specifics of the issue.

I ordered my rMBP back on the release day and had image retention issues. Just got around to following it up today at the local Apple Store a month later, where I was told that as it was a custom model (base model +8gb RAM) they wouldn't be able to give me a replacement on the spot. The genius bar guy filed the fact that he could see the issue against my serial number (I had a test image pre-burned when I arrived 😁).

Phoned the online store today and after being put on hold for about 20 minutes, got the all-ok to have a replacement organised. When I said this was my primary machine, they allowed me to keep it until the replacement arrives (not sure if this is a per-case kind of thing or not).

Interestingly, I could also replicate the issue on all six of the in-store display models (Perth, Western Australia).

Replacement rMBP is being processed and ships in 5-7 days. Meantime I get to hold on to this one until the new one arrives. I was told my a customer service representative that Apple is aware of the IR problem and the policy is to build and ship new machines, allow the customer to keep the current one for the time being, and once the new one arrives ship the faulty unit back. Apple pays for all shipping as well. Additionally, replacement rMBP orders are bumped to the top of the order queue and get priority.

I went to the Apple Store last night to confirm the IR I was seeing. They suggested I call AppleCare over the phone because they would be able to replace the unit faster. I got off the phone with AppleCare around 8:30 P.M. and was emailed a return label this morning at 9:17. The new rMBP replacement also shows up in my web orders now.

My replacement is on the way.

Can you give me details of what you told AppleCare?

I actually returned mine and ordered a new one, which is slower than your supposedly 5-7 days.

I want to make sure I know what to tell AppleCare if this one also has problems!

It will be interesting to see what brand of screen these newly built replacements have. Has anyone seen IR on a Samsung? It seems that this is strictly an LG issue from what I've read. If they're aware of the issue and are sending out newly built ones to replace defective ones, then it seems like we can assume that once all the bad ones in the retail chain get sold, there won't be any more. So this problem should eventually be a thing of the past.

My phone conversation was a long one. It probably took 45 minutes to an hour and involved a lot of transferring and repeating of my serial number 🙂.

I called the generic 1800-APL-CARE number first, explained that I was in the Apple Store and that I was having LG panel IR issues. They suggested the usual "repair disk permissions" and "reset the SMC" to try and fix it but that's not going to fix anything. Call was escalated to her supervisor, who offered me two choices:

1.) Let the Apple Store take in my rMBP and run test on it to send to their engineers and replace the screen

2.) Transfer me to Sales Support and set up a replacement rMBP.

Of course I chose option 2, as Apple can run tests on it in their own time when I send it back. He could not get through to Sale Support (something was "down" and couldn't transfer me) so he transferred me to CPU sales. I don't know what the difference is, but the wait time was probably 20 minutes while he tried to get through to someone.

The CPU Sales guy said he couldn't do anything, and that he would have to transfer me to tech support, which was where I started. I asked instead to be transferred to customer service, where a gentleman was finally able to offer some real assistance.

The Customer Service rep had read my case notes and had set up a return label and said I could expect a refund ~5 days after they received the rMBP. I told him I didn't want a refund, I just wanted an exchange, at which point he set that up instead and said I should ship my rMBP back as soon as possible. I asked him if I could hold onto it until the replacement arrived, and he said that would be fine. According to the updated web order page, I now have until August 16 to send the faulty rMBP back to Apple.

As frustrating as this situation is, I'm not really irate about it. I've never yelled or swore at any Apple Store employee or AppleCare/Customer Service Agent. Those folks already understand that people with rMBPs and faulty displays are upset, and taking out frustration on them doesn't help anyone. I've never had a bad experience with Apple Service and Support, be it in store or through the customer service people. I once had a 13" MBP swapped out for a newer model because of three botched repairs to the old one. In my experience, Apple seems to always come through in the end. It may just take longer than I'd initially like.

This is golden, thank you for the well constructed post. I will definitely refer back to this post if my screen is again faulty. or, LG because I strive for perfection.

Thank you again JMF!

You know what, I take back what I said about my "flawless LG display".

https://discussions.apple.com/thread/4034848?answerId=19126939022#19126939022

After running Time Machine for the ML initial backup (which is currently bugged and took ~16 hours for my fresh install), I noticed the dock icons and the small TM progress window faintly across my test background.

It's not as bad as other people have it -- unless it gets progressively worse over time -- but I'm going to seriously regret it if I keep this and when it will be heavily used over the next few years.

Going to call in a replacement soon.

Thanks and you're welcome. Sorry I didn't include anything in my post about swearing off Apple products for life, switching to Windows, and how this never would have happened if Steve Jobs were still alive. 😉.

Terranwolf wrote:

You know what, I take back what I said about my "flawless LG display".

https://discussions.apple.com/thread/4034848?answerId=19126939022#19126939022

After running Time Machine for the ML initial backup (which is currently bugged and took ~16 hours for my fresh install), I noticed the dock icons and the small TM progress window faintly across my test background.

It's not as bad as other people have it -- unless it gets progressively worse over time -- but I'm going to seriously regret it if I keep this and when it will be heavily used over the next few years.

Going to call in a replacement soon.

I have said countless times to people that think they have a flawless LG display.

Trust me, LG displays have problems. Switch them out before they actually happen.

I am having this issue and was just on the phone with a senior advisor. He told me that they just met with engineers yesterday and was told that this is a problem that is pretty much affecting all Retina MBP and is to be expected and might be fixed in a future update. He told me that pretty much my only option was to lower the timer for the screen to go to sleep and select a screen saver that doesnt have static images.

dpweiland wrote:

I am having this issue and was just on the phone with a senior advisor. He told me that they just met with engineers yesterday and was told that this is a problem that is pretty much affecting all Retina MBP and is to be expected and might be fixed in a future update. He told me that pretty much my only option was to lower the timer for the screen to go to sleep and select a screen saver that doesnt have static images.

All?

I haven't seen anyone post with their Samsung displays having the issue. 😐

YOU should have told him you better kiss our ... with all your engineers! What the heck kind of answer is that!

Btw I have Samsung and so far after 10 days no sign of IR. Go and get a replacement and let them deal with the freaking screen saver!