MacBook Pro Retina display burn-in?

vindictum wrote:

Guys, I am shocked. My friend called me, he just received his rMBP and said that there is something wrong with the display. I went there and found a quite noticable pink tint, a dead pixel on the lower left corner of the screen. When I did some tests with white/black straps followed by a dark grey background, I found that the screen also had image retention. I was more than sure that it was an LG screen, but to my surprise, it was Samsung 😟 Already arranged a replacement with Apple. I don't know what to do. Mine will be arriving on friday. I was thinking to send back if it would be LG display... but seing that Samsung has that problem too, I just don;t know what to do...

Also, another guy @ macrumors forum confirmed having samsung display with image retention (http://forums.macrumors.com/showthread.php?t=1416687&page=3). Really, Apple must do something urgently!

How did you arrange the replacement? did you call 1800APLCARE?

What did you tell them?

It's worth keeping in mind that not all Samsung displays will be flawless. They will produce a small % of bad panels just like any other manufacturer so I wouldn't make too much of one case or even a handful. We'll see how it plays out going forward but all the evidence to this point seems to indicate the Samsungs are a safer bet.

Yep, I called apple care, and got redirected from one rep to another, till l Igot connected with their one of their seniors. I told him the problem, also told him that I have all the rights to return the item without explanation and get my money back. I told him that all I need is a working macbook, and that for almost $3k I am not going to be settled down with issues and problems. So he said they'll arrange a replacement, if that'll fit me, to which I agreed. Now waiting for the replacement to arrive in a week. Hope this one will be normal. And also I keep my fingers crossed for my order. ****, I'd be so disappointed to be forced to make another replacement call.

vindictum wrote:

Yep, I called apple care, and got redirected from one rep to another, till l Igot connected with their one of their seniors. I told him the problem, also told him that I have all the rights to return the item without explanation and get my money back. I told him that all I need is a working macbook, and that for almost $3k I am not going to be settled down with issues and problems. So he said they'll arrange a replacement, if that'll fit me, to which I agreed. Now waiting for the replacement to arrive in a week. Hope this one will be normal. And also I keep my fingers crossed for my order. ****, I'd be so disappointed to be forced to make another replacement call.

I specifically requested a replacement each time, and each time, they said they can only do a repair. It's ********, to be honest. I even said I'd be willing to wait a few weeks for the units to arrive at the Apple Store, because they said they didn't know when they would get them. They are going to call me when the screens arrive to repair it. But honestly, I don't want it repaired, I want it replaced. Is that being too stubborn? I don't know.

Well, if you call them before your 14 days run out, they'll almost certainly will send you a replacement, otherwise you can just return and get your money back. As to things happening after the 14 day period, to be honest I don't know what is the Apple's policy on that. But the idea that a new laptop is going to be repaired is just disgusting.

alexlhoffman101 wrote:

vindictum wrote:

Yep, I called apple care, and got redirected from one rep to another, till l Igot connected with their one of their seniors. I told him the problem, also told him that I have all the rights to return the item without explanation and get my money back. I told him that all I need is a working macbook, and that for almost $3k I am not going to be settled down with issues and problems. So he said they'll arrange a replacement, if that'll fit me, to which I agreed. Now waiting for the replacement to arrive in a week. Hope this one will be normal. And also I keep my fingers crossed for my order. ****, I'd be so disappointed to be forced to make another replacement call.

I specifically requested a replacement each time, and each time, they said they can only do a repair. It's ********, to be honest. I even said I'd be willing to wait a few weeks for the units to arrive at the Apple Store, because they said they didn't know when they would get them. They are going to call me when the screens arrive to repair it. But honestly, I don't want it repaired, I want it replaced. Is that being too stubborn? I don't know.

Vindictum is right. You're definitely outside that 14 day range.

So does that mean they'll just refuse to do a replacement on a brand new 3k dollar machine? Because I passed the incredibly ridiculously short 14-day period? Well, if they refuse to replace it, then I'm definitely never buying an Apple computer again, that's just ridiculous. I've specifically asked for a replacement, and they are refusing, just because a problem didn't happen within two weeks, but still less than a month? That's really not right. Sorry, but it's not.

alexlhoffman101 wrote:

So does that mean they'll just refuse to do a replacement on a brand new 3k dollar machine? Because I passed the incredibly ridiculously short 14-day period? Well, if they refuse to replace it, then I'm definitely never buying an Apple computer again, that's just ridiculous. I've specifically asked for a replacement, and they are refusing, just because a problem didn't happen within two weeks, but still less than a month? That's really not right. Sorry, but it's not.

Maybe in your eyes it's not. But that's how it's always been.

Either you get a repair after the 14 days or you keep it.

That's policy.

If I were you, I'd call Apple again. And if the answer is still negative, I'd take it to the nearest apple store... That might help.

I've asked AppleCare, the Apple Online Store, AND took it to an Apple Store. All only offer repair, not replacement 😟

You could ask for replacement instead of repair. I am the case that owning rMBP one month. They did offer me either replacement or return money via Apple Gift cards.

p.s. I brought my rMBP from Retail Apple Store.

J. Chiu wrote:

You could ask for replacement instead of repair. I am the case that owning rMBP one month. They did offer me either replacement or return money via Apple Gift cards.

Then you got lucky.

It is Apple's company wide policy with the 14 day rule.

They're not going to let people use some "Oh, my friend got a replacement after a month so that means I can get it" excuse to let everyone replace their laptop after a month.

I've asked for replacement several times from all three places, and they specifically refused. "Sorry, I would really like to, I understand how you must feel, but I don't have any way of setting up replacement." I've talked to three different senior advisors.

Let's not act like policy is set in stone because it isn't. For example, if Apple declares this a widespread issue they will certainly replace it after that "14 day policy". Also, I had a 2009 unibody Macbook repaired once that I had for 6+ months and the screen still wasn't right after the repair so they simply gave me a brand new one. It wasn't their policy to do so, that would have been another repair. My advice is to keep bugging Apple, eventually you'll get someone that will help you out.

Fishius wrote:

Let's not act like policy is set in stone because it isn't. For example, if Apple declares this a widespread issue they will certainly replace it after that "14 day policy". Also, I had a 2009 unibody Macbook repaired once that I had for 6+ months and the screen still wasn't right after the repair so they simply gave me a brand new one. It wasn't their policy to do so, that would have been another repair. My advice is to keep bugging Apple, eventually you'll get someone that will help you out.

No, but the policy is there to be a guideline and they can resort to that policy and have the right to refuse your replacement. You are assuming that apple will declare this a widespread issue. You may be right but that hasn't happened yet so you are theory crafting. Again, your case is different from hoffman's. Your screen "still" wasn't right after a REPAIR. That is NOT his case. You cannot apply a solution of a case to another that is different.