MacBook Pro Retina display burn-in?

my personal advice is to return it and ask for either a replacement or a refund and order another one with a samsung screen.

people have said that samsung screens look a lot better and have better contrast, thats why you found it to be duller than the last one. There are more inconsistencies in screens produced by LG than Samsung.

Open Mail app full screen and prepare a gray background. Leave it for 30 minutes. Then check if is there anything left on screen.

Or you can do it with safari and while you are surfing web. After 30 minutes go to gray screen. People have said the address bar is the place that remains on the screen.

Good luck

Maziyar wrote:

Open Mail app full screen and prepare a gray background. Leave it for 30 minutes. Then check if is there anything left on screen.

Or you can do it with safari and while you are surfing web. After 30 minutes go to gray screen. People have said the address bar is the place that remains on the screen.

Good luck

Yes, I typically open the mail app with the preview set on the email you get from posting on this thread. the contrast in the email between the white and the grey is perfect for testing for IR. That's also the way that I found out my screen had an IR problem.

Anyone week 29 or later [who asked for adv replacement] get replacements yet? Samsung? Or LG again?

Well, I was one of the first to order mine, base model with 16GB ram upgrade...got it after 4 weeks, terrible IR.

Immediately brought it to my local apple store, they said they had never heard of the problem. After a little resistance and basically having to prove that I know what I'm talking about, they decided to help. They actually pulled through for me and a week later they gave me an upgraded replacement model. I was extremely pleased with their service.

Brought it home, LG screen and (again) terrible IR.

Brought it back yesterday, felt bad for management since they upgraded me for free, but bottom line was the product is still faulty. The genius then told me that apple found out it was a firmware issue and they are planning an official bulletin soon to let people know that they need to update their firmware in order for the screens to work properly.

I smelled a little BS there and asked him, why firmware? He told me that some screens are unable to handle the high refresh rate so the firmware update would allow for slower refresh rates. So I said, some screens aren't able to refresh as well as others? to which he said yes, and I replied with, so the screens are still faulty, the firmware update will just not allow us to use a good refresh rate? and he said hesitantly, yes.

I don't know, is it just me or is that just a cheap fix on apple's part? I've been a long time apple user, i mean LONG time, and I've always supported apple when people try to tear it down. But I KNOW apple has the money to fix this right; why are they fiddling with firmware BS?

If I'm being ignorant please correct me, I'm all about learning. But I've been following this thread and felt like I should give my 2 cents, and possible some clues on what we can expect in the near future.

Sounds like it might be BS to me. I mean if the LG screens can't handle as high a refresh rate as Samsung, why are some people having no problems until four or five weeks go by? I suppose that it's possible that some people might just take that long to notice. But it also seems that for some people, it get worse over time. I doubt that refresh rate capabilities would begin to fail over a four week period. It just doesn't make sense.

But even if that is the case and they were going to fix it by slowing the refresh rate, it still means that the LG panels aren't as good as the Samsung panels, and if I do eventually get one, I am going to try and make sure that I get a Samsung panel.

I think that one thing that we shouldn't expect is that they'll discontinue the use of LG panels. I'd imagine that they have a lot of money involved in this, and they can't just toss them. So if this thing with the refresh rate is true, we'll end up with two different types of rMBAs. One with a faster refresh rate, and one with a slower one. And the 99.999% of the buying public that doesn't visit these forums will never know the difference.

Yes they won't cut the biggest supplier for some faulty screens. Specially if it makes the end up with one supplier Samsung! Not a good move to be stuck with one supplier. Samsung can do anything it wants with Apple.

But they should and I'm sure they did some quality check on LG screens. It might take some serious time for LG to solve the problem and for us it takes time to see the differences but they are definitely going to solve it.

I hope that did never happen though.

So how many people out there happy with their LG screens? and how long have you had your computer?

Just recieved (today 8/3) a 2.3/16/256 with an LG screen that appears to be working fine. I did decide to upgrade to the 2.6 processor and have that computer on order. I'll be replacing this one regardless but honestly the LG screen looks perfectly awesome to me...

I had a week 30 with an LG screen and IR. Got a replacement a couple days ago with a samsung. Definitely better contrast than the last, and no IR yet.

I just recieved mine this morning. Lucked out and got a Samsung display LSN154YL01001. I've been testing it all afternoon and it looks like no IR issues.

Finally. Thank you Apple. Had a 30 day old base macbook pro with retina. Started suffering severe burn in after about 3 weeks of use. After working with support and the local Apple store manager they gave me a brand new machine. They did not have any base models like mine so they upgraded me for free to the next model up which was $600 more. After being extremely frustrated with the initial run around I was getting, they owned up to the issues and hooked me up. And luckily for me it has the Samsung display. Good luck to everyone else out there having issues. I personally suggest that if you have the LG Display and see no burn it to still take it back. My issues did not show up for 3 weeks and it made the exchange process a huge mess as I was outside of the 14 day return window. If they had not replaced mine I would have been looking at a 7 to 14 day repair per the Apple Tech at the Store.

Got my Week 31 build rMBP 16/2.3/256

got this for the screen

LP154WT1-SJA1

thats an LG...

heres to hoping i get no burn in

I have a week 29 MacBook with LG screen. It was having image retention issues, so I called and Apple said they'd replace it. They gave me a shipping label to send it back, and said they'd start building me a new one once they recieved the defective unit. I have a 10-day window coming up between school semesters, so I called back later and asked if I could wait two weeks to send it back, so the time I would be without a computer would be the time I didn't have any classes. They said that was fine, because once they agree to replace a product and give you the shipping label, you have 30 days to get the product back to them. So that was good news.

A few days later (today) I got notification that they shipped me the replacement MacBook. I have not shipped the defective one back yet. Confused, I checked the order status, and it shows both MacBooks under my original order, but the invoice only has me paying for the first one I ordered. So it appears that they messed up and shipped me a new one without charging me or getting the defective one back. Has this happened to anyone else? Are they just waiting for the 30-day window to go by before charging me again (if the defective one isn't returned)? Might I be able to keep both while only being charged once?

theyre assuming you will return the defective laptop after receiving the replacement. If I were you, I'd definitely ship back the old one...no sense getting charged twice for a faulty screen.

But they told me multiple times that they wouldn't even begin to build the new MacBook until they received the defective one and ran it through tests to make sure it was defective. Businesses usually don't just assume someone will return a $3000 product.