MacBook Pro Retina display burn-in?

Muero wrote:

But they told me multiple times that they wouldn't even begin to build the new MacBook until they received the defective one and ran it through tests to make sure it was defective. Businesses usually don't just assume someone will return a $3000 product.

They will trust you for 30 days, if they do not receive your defective product within that 30 days they WILL charge you for two computers. So technically if you don't return it, you've bought yourself two laptops.

You got to return your product, for me they said they will send me the replacement and once it arrives just send the defective one back. I think its same for you, Apple wont give you one computer for free even if it is defective period.

I got mine today and it has an LG screen. I called apple and they told me that I would have to get an appointment with the genius bar. I said sure but I just want it replaced. Ideas?

Sorry to hear that Sojha. You should have called like I told you to, and if you had gotten an LG screen just order another immediately.

I guess you have to tell them you have something wrong with your screen and just ask for a replacement.

Or return it and get a refund and order another.

Oh sorry to here that, I also got an LG and now I do have IR, so apple set up a replacement for me and I also thought of ordering another one in mid next week so if the one I get as a eplacement has a LG screen I m thinking of returning that too. So I can have a continus supply of MBPr until I get a flawless samsung one.

wjkalana wrote:

Oh sorry to here that, I also got an LG and now I do have IR, so apple set up a replacement for me and I also thought of ordering another one in mid next week so if the one I get as a eplacement has a LG screen I m thinking of returning that too. So I can have a continus supply of MBPr until I get a flawless samsung one.

why you copying meh!!

jk

yeah, i have one on the way. and I was about to order another but they will ship on the same date, so i'm going to try and do the same as wjkalana

Ha ha well I think this is the best way to get our chances improve to get a Samsung display.

wjkalana wrote:

Oh sorry to here that, I also got an LG and now I do have IR, so apple set up a replacement for me and I also thought of ordering another one in mid next week so if the one I get as a eplacement has a LG screen I m thinking of returning that too. So I can have a continus supply of MBPr until I get a flawless samsung one.

I can't believe that Apple actually allows that. I'm surprised that at some point they don't tell people that they can't return items for a while. I know that Best Buy does this. I was always nervous about it when going through the string of new iPads that I went through. I know that Apple has a 2 week no questions asked replacement policy, but I'd imagine that at some point, they get annoyed at the number of returns.

Of course they have to realize that this isn't fun for the consumer either. Most people would rather get one that's right, as opposed to having to constantly reorder and return.

I called and told them I just wanted a replacement. They just said all they can do is set up a genius appointment which I said okay to but I'm gonna call them back and tell them about this again. Any ideas on what I should do this time?

that's ridiculous.

you should be able to get a replacement...

i personally havent tried yet.

are you calling 1800myapple

or 1800aplcare?

p.s. go in hard and ask for their senior advisor after they tell you that you can only set up an appointment at the genius bar. tell him/her that you spent 3.5k on this machine and that you cannot accept this kind of behavior.

Couldn't you just call them and tell them you want to return it, and then go online and order another one? It seems like people are chaining them together like that.

Jerbz wrote:

that's ridiculous.

you should be able to get a replacement...

i personally havent tried yet.

are you calling 1800myapple

or 1800aplcare?

As with every big company, it depends on who you get. Apple does have better over the phone customer service than most companies, but it still largely depends on who you get. When I returned my first MBA, they asked me to send them pictures of the problem before they'd authorize a replacement. I just told them that I wasn't going to do that and that instead, I wanted to return it, and they folded and issued the replacement.

Well I had to go and talk with geneius as well, but when they saw it what they said was order a new one and return this one once the new one arrives, but then I called apple online store they arranged me a replacement but that order is still processing. But since now delivery time has reduced its not harm for us to order as well.

Usmaak wrote:

Couldn't you just call them and tell them you want to return it, and then go online and order another one? It seems like people are chaining them together like that.

If you return it and order them online, you lose shipping cost each time.

unless you choose standard shipping.

Oh yea. Very good point. I didn't think of that at all. So it's an extra 15 bucks per shot.

Jerbz wrote:

Usmaak wrote:

Couldn't you just call them and tell them you want to return it, and then go online and order another one? It seems like people are chaining them together like that.

If you return it and order them online, you lose shipping cost each time.

unless you choose standard shipping.