MacBook Pro Retina display burn-in?

Does anybody know how many times the Apple Store let's you exchange your product during your exchange period?

And is it "No questions" asked?

tonidebaja wrote:

Has anyone buying a MBPr lately ( oct-nov) experienced IR ??? How about the LG vs Samsung split? Is it still mostly LG screens been sent lately??

It changes. From week 41-44 there seemed to be mostly LG's screen installed. Lately we have seen a few week 45 Samsungs, so there is some hope 😉 I'm myself getting mine tomorrow, so I will let you know what it's gonna be...

kevin296 wrote:

Does anybody know how many times the Apple Store let's you exchange your product during your exchange period?

And is it "No questions" asked?

In general around 4-5 times. But after first replacement they usually first investigate, ask superrior etc. before you get the permission to replace.

In my experience at an Apple Retail Store in Southern California, they informed me the 4th exchange would be final and if I was not satisifed a refund would be offered. I got lucky on that one. You can always accept a refund and buy again or try a different merchant. If it didn't work out for me getting a defect free Samsung on my 4th exchange, I would have likely bought this Sony and have money left over for the MS Surface which will be my first tablet provided Apple doesn't top it. iOS feels limited when compared to Windows RT but I digress.

As far as no questions asked, I would be honest and let the sales rep know why you are not happy with the product if you get one with IR (LG). They will likely say that some amount of IR is normal (which is not true under normal usage such as having a webpage static for 10 minutes) but will allow you to exchange the item nonetheless if you insist. You can open the box and run the terminal command in-store to check the display by typing the following before you leave.

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Best of Luck!

Mine is week 45 (October) with an LG display. No issues so far, even with screen test.

timmerk wrote:

Mine is week 45 (October) with an LG display. No issues so far, even with screen test.

Hi, and would you be so kind to tell me the number of your unit in that week based on this website appleserialnumberinfo.com ?

Thanks in advance!

Number 543 that week. Do you have one? If so, what number and screen do you have? Thanks!

timmerk wrote:

Number 543 that week. Do you have one? If so, what number and screen do you have? Thanks!

I'll get mine tomorrow - 819 - hoping for a Samsung - but I suspect my chances are not high....

Can Apple Store managers actually know what screen you have before opening the box? Some people say yes... some say no...

Hi kevin296,

this was discussed before ... most of the Geniuses will argue they can't, but, as said before, a so-called RIPLEY system seems to exist allowing Apple staff to determine the parts of a product by checking its serial number (on the box). But since nobody here works for Apple, we cannot say that for sure. Hope this is of some help for you.

For those who have had their screens replaced, how long did it take to receive the replacement part from the time the work was authorized by Apple?

For me it took 25 hours, tho genius told me it will take 2-3 days. Genius was really nice and service is amazing. I never saw anything like that before.

I went in at 1PM, got it back at 5PM or so with a Samsung screen. Saying that, I am disappointed with the Samsung replacement. It doesn't have IR issues, but it has a yellow tinge in the bottom 2/3 of the screen, which started to really annoy me 😟

Did they check if you had image retention first? I have an LG screen right now and the IR ain't too bad but I want to see if I can get it replaced right now.

So, mine new rMBP just came, from week 45 - and it's a Samsung 😉 I could complain that the screen looks a bit pinkish on the left side and the backlit of keyboard emits buzzing sound (anybody has that too?), but I think that there is just no perfect machine and we just have to agree on the less annoying faults...