I'm so jealous! I ordered my custom built (2.6GHz/512GB/16GB) MBP with retina display and I got it on August 3. It was week 31 build and had an LG screen, and was indeed showing display burn-in 😟 I was so excited and waited so **** long for the thing to be shipped to me... only to have to return it.
When I called in the first time, the person was extremely rude to me and acted like I was lying about the issue, in the end I had to cite the 14 day no questions asked policy just to get this freakshow to let me talk to someone who could get me some shipping labels... then I talked to someone else for online store orders and asked them if I could get a samsung screen... to which (as I expected) they said there is no guarantee. Then I asked if it is indeed true that screens are being manufactured by LG and Samsung and its just a toss up as to which one you get... this person would not even confirm that LG or samsung were their suppliers... and acted suspicious that apple would use two manufacturers for the same display on the same notebook. I said I typed that code into a terminal and the serial number said it was an LG... to which he just said "All our notebooks come from the 'apple' factory".
Apparently all apple employees come from the "dumb" factory. Genius my ***.
I understand there are legality issues with placing blame, but I can't see this happening if I bought a vaio or another PC brand. I think the customer is entitled to an apology at the very least.. and I did not get one. If they can't confirm that I have an LG screen, at least have the decency to admit that it is possible to find out the screen manufacturer via command line.
Something makes me think that if steve jobs were still around he would have already made sure this didn't happen in the first place, or at least recall all LG models. Or is that wishful thinking?
they didn't even send my shipping labels. I had to call back days later. This time the employee was actually very nice and apologized, and the labels appeared in my inbox right after she resent them.
One additional weirdness I noticed when calling into Apple. Remember the automated voice says he can respond to a lot of different questions? I don't think that's a computer algorithm behind that intelligence. I feel like it's some person typing in responses who may have an accent when they speak english.. as I could hear clearly in the background someone typing on a keyboard every time I said something.. it was really awkward to say the least. And every apple employee I talked to sounded pleasantly american with a very american name..
i think my favourite part of the whole experience was when they put me on hold and the hold music was track 3 from LCD Soundsystem's album: 45:33. Amazing song that made it possible for me to not completely freak out... but now I am doubting my love for LCD Soundsystem.. is it another sign that apple pre-packages pablum and bullcrap to quell the masses? Sort of regretting my decision to switch from a Linux OS-PC to Mac.
