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MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

Reply
9,629 replies

Aug 15, 2012 2:39 AM in response to mittense

Quick update of faulty or perfect display stats:


LG week unknown (7x)

LG week 23

LG week 26 (2x)

LG week 29 (2x)

LG week 30

LG week 31

LG week 32 (2x)

LG week 33

Unknown week 24


LG week unknown

LG week 26 (3x)

LG week 29

LG week 33 (2x)

Samsung week unknown (2x)

Samsung week 30 (2x)

Samsung week 32

Samsung week 33


Find out your build week: http://www.appleserialnumberinfo.com/Desktop/index.php Put the serial in the top left corner bar


Find out your display manufacturer: Open Terminal, copy & paste:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

and then press Enter. If the result starts with LP it's an LG, if it starts with LSN it's a Samsung.

Aug 15, 2012 2:34 AM in response to oldmaster78

oldmaster78 wrote:


Well ,I have managed to get this issue couple of times now to prove it to Apple so I can give my advice



-Graphic Auto switching needs to be turned on. ( the issue occurs when the graphics switch between nvidia to Intel ) so basically you need to run something heavy for it to switch to nvidia then back to intel

- AC powered because you need to leave it for a long time

- I found virutal machines are the best ( just install virtualbox www.virtualbox.org ) run few windows instances or linux(with gnome )

- Photoshop CS 5

- heaven after full benchmark

You had to stress your display so hard to get IR? If so, then your rMBP is not faulty at all!


Mine just needs to stay on this very same forum page for 5 minutes to replicate the IR problem. Simple as that...

Aug 15, 2012 4:04 AM in response to mittense

LG Display - Week 33 custom build WITH IR issues.

Going to speak with an Apple representative via phone to see if they can issue a replacement or if I need to make two trips to the Apple store (one to get the replacement issued and another to pick it up).


Hopefully they can just approve it, ship it to the Apple store and I can take mine in and do the exchange....but that would be TOO convenient.

Aug 15, 2012 4:56 AM in response to mittense

Week 33, Samsung no issues.


I know some people are worried about quality, but the 5 machines I have seen in stores haven't had any visible issues. I've been over my machine with a fine tooth comb, and it's perfect.

Good luck to everyone waiting for their new deliveries! I hope your shiny new MacBook makes you happy ;)

Aug 15, 2012 5:02 AM in response to Matt05x

Update of faulty or perfect display stats:


LG week unknown (7x)

LG week 23

LG week 26 (3x)

LG week 29 (2x)

LG week 30

LG week 31

LG week 32 (2x)

LG week 33 (2x)

Unknown week 24


LG week unknown

LG week 26 (3x)

LG week 29

LG week 33 (2x)

Samsung week unknown (2x)

Samsung week 30 (2x)

Samsung week 32

Samsung week 33 (2x)


Find out your build week: http://www.appleserialnumberinfo.com/Desktop/index.php Put the serial in the top left corner bar


Find out your display manufacturer: Open Terminal, copy & paste:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

and then press Enter. If the result starts with LP it's an LG, if it starts with LSN it's a Samsung.

Aug 15, 2012 6:34 AM in response to Community User

I've got an LG Display here (not sure what build week) and I have the screen burn-in issue as well.


Kind of wish I hadn't read all the news about the issue, because I probably wouldn't have thought to look for it. Now that I've seen it, its something thats hard to unsee. All that it takes for me to see the screen burn-in is to keep my screen on something for about 5 minutes and then switch to a dark grey background.


Do you guys think I'll have any luck getting a replacement computer from an Apple Store? I'm about three weeks in with my Retina Macbook Pro, so I'm technically out of the return period.

Aug 15, 2012 6:59 AM in response to VctrW

Once the news breaks, you won't be alone so don't feel bad. This has only just begun. There is no quick fix, Apple hasn't fixed the problem. These screens were made in mass up to 6 months ago. The only parts that hold things up are memory. Just start your repair process.


I live in Asia, LG is a second rate manuf compared to Samsung. And AUO, which is owned by BenQ is from Taiwan and they are no better. Even those who have LG and think they don't have a problem haven't sat their rMBP next to a Samsung based, which is easy to do because Apple only uses Samsung for their display models. They will quickly see the contrast does not compare and the colors are blown out.


It's not OK for Apple to show us this beautiful screen at the store and then deliver some second rate screen when we buy.

MacBook Pro Retina display burn-in?

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