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MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

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9,629 replies

Aug 17, 2012 3:15 PM in response to High-Death

I think the problem isn't only LG screen, but something about energy consumption.

We know that IR issuses is due by not correct polarization of liquid Crystal in pixel/sub pixel; so that would can due by uncoreclty energy suplier in the screen; maybe Samsung have different consumption.

I only suppose that, the battery and energy supplier is not all equal, due by tollerante, and in the same way the LG display. So more lucky people can't note IR and other yes. For example me, in first time LG week 32 i note IR after 20-30 mins, and this wasn't strong; the second, another LG week 33, have bad IR only after 10 mins.

In the first laptop i has some difficult to reproduce IR in recovery mode. The laptop was more hotter then second.

Some people start to see the IR only after install ML, other note some difference when is on battery or Plugged in ecc.


Whit this word i would to say who maybe They can resolve the issuse without difference about type of display, LG or Samsung.

For now the only way to stay relax without IR is hope for Samsung display.

Aug 17, 2012 3:24 PM in response to Sfasciacarene

Sfasciacarene,


That is exactly my point. It seems there is a energy problem, I also can't replicate the IR retention under "Recovery Mode".Also, Sansung may not show the IR retention so much because it blows up the brightness, and gets more energy. If you leave a white window on your display while on 50% (or the checkboard JPEG) for a while (15 minutes or how long you want) and then increase the brightness to max you probably won't notice much IR after a few seconds, I didn't.

Aug 17, 2012 3:52 PM in response to mittense

I bought my rMBP on launch day and have been talking to AppleCare on and off for the past week about the IR problems. Originally I was told to take it into the Apple Store to get it taken care of. I called the Apple Store and the rep told me they didn't have any stock. Big round of back and forth with AppleCare including them calling the retail store and getting the run around themselves. Apparenly my AC senior advisor said that because I'm in Canada they can't just ship out a replacement, I have to go to the store and get the panel replaced.


Should I do this or should I wait it out and see if I can get a full replacement? I'm outside the 14 day period so I don't know if they'd offer one. I'm perfectly happy with the computer otherwise. Would it lower resale value later on if I had the panel replaced rather than asking for a new machine?

Aug 17, 2012 4:18 PM in response to mittense

ℹTRY CALIBRATING! IT MIGHT REDUCE THE IR ISSUE!ℹ


Hey friends, I think I just found out something interesting for all you guys with IR issues. I've had 5 rMBP with different levels of IR. What I figured was, that the less calibrated the screens were (e.g. yellow/pink whites) the more I could perceive the IR issue. The current screen is very well calibrated and shows almost no IR (very slight on LG screen, but only after about 15 min. and no checkerboard marks). I've spent 20 Minutes in Settings->Monitors->Colors to create a new profile and calibrate the screen to my liking with higher gamma etc. Now, that I've done that the IR is almost GONE, when checking against grey background.


Hence, please try calibrating your screens (get rid of the yellow/pink whites and increase the contrast) and see what happens. I've noticed that Samsungs screens are usually very well calibrated and I think this might be the root for the main problem -> LG doesn't calibrate their screens correclty.


Wish you all good luck!

Aug 17, 2012 4:20 PM in response to justgivemeanyname

I think once they do a repair on your current machine, the liklihood of getting a new machine if you still have a problem will be greatly reduced since it has been serviced. They will also probably be less likely to replace the screen a second time since "all screens have some IR under certain conditions" (as they've been saying).


I'd push as hard as you can for a new computer or your money back.

Aug 17, 2012 4:50 PM in response to shayster98

shayster98 wrote:


Where do the returned laptops go though? I hope they don't pack them up and send them to others (probably not). But it's just a question.

Apple isn't stupid enough to sell used gear as new.


I'm sure they'll eventually end up in the Apple Refurbished part of the Apple online store, just like all of their other stuff. From my experience, their factory refurbs are indistinguishable from new stuff. For stuff that's more damaged, they probably have other ways of clearing those out (maybe selling to schools at a steeper discount?)

MacBook Pro Retina display burn-in?

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