Previous 1 2 3 Next 109 Replies Latest reply: Feb 28, 2015 12:10 PM by los29 Branched to a new discussion.
RonnieSan Level 1 Level 1 (5 points)

I just got my brand new retina screen Macbook Pro today and after a few hours of use, I noticed a light spot in the mid-lower left side of the screen.  It's a cloudy light spot also known as mura.  ***** that this innovative new screen on the expensive as heck MBP retina has this issue.  I'll have to see what can be done about it at the Apple store, but I don't want to be without my new laptop (which I need for work) for over a month.

 

Anyone else with a new MBP retina seeing the same issues?


MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)
  • Anzoni Level 1 Level 1 (0 points)

    I have the same problem. Did you bring it back to the store yet? Im bringing mine back this week.

  • htfanatic88 Level 1 Level 1 (0 points)

    I have the same problem on my new Retina MBP. I took it to the Apple Store and had a Genius look at it, he was unable to see the spot (I think because of the bright white lighting in the store) and told me to contact Apple Care. They couldn't help either because they can't physically see the screen so they told me to take it to a different Apple Store.

     

    I'm yet to try bringing it to another Genius, but I'm in the same boat with you in not wanting to be stuck without a computer for a month or more.

     

    I almost want to live with the spot, but for the price I paid this thing should be flawless.

  • RonnieSan Level 1 Level 1 (5 points)

    I feel the same way, htfanatic.  If pay a premium for something, it should be flawless.  Searching through the forums, it seems like its been affecting all MacBooks for awhile.  I've never had an issue like this with any other brand.  Let me know how it goes if any of you are able to get it fixed.  I might try tomorrow to take it in.

  • wvitulli Level 1 Level 1 (5 points)

    I"m having the same problem. I bought the computer online from Apple and I contacted them for support. I got transferred around about 5 times and was on the phone for nearly 2 hours, but they agreed to replace the laptop for me with a new one and send the old one back to Engineering to see what's going on with it. Apparently this isn't the first time they've heard of this.

  • htfanatic88 Level 1 Level 1 (0 points)

    @wvitulli

     

    How did you get them to agree to send you a new one? The support person I talked to said he couldn't issue a replacement without verification of the problem by a Genius.

     

    Also, how long are you expecting to wait for your replacement?

  • wvitulli Level 1 Level 1 (5 points)

    I just explained my issue rationally and stated that I would not accept a $3K+ laptop with display defects. I have about 6-7 of these white spots littering my display. EveryoneI spoke with assured me that they would get the laptop replaced. I'm surprised they wouldn't set up a replacement for you. I'd call back again and speak with customer support and explain the situation once more.

     

    I set up an advance RMA with Apple, so they put a deposit down on my credit card, and after the 3 week waiting time for a new laptop, they'll send me out a new one first and I'll send my old one back. I can't be without a laptop for weeks until they can get me another one.

  • DCNY69 Level 1 Level 1 (20 points)

    If you know you have an issue and it's obvious, don't take no from an 18 year old Genius. Request that somebody else looks at it. If necessary call the manager and have him look at it in his office where lighting might be lower than in the store.

     

    Last year I got an iPhone and the screen colors were off. It looked greenish. Took it to the Apple store and the guy said it looked fine. No it didn't. He called somebody else and this other person noticed it right away. They swapped the phone.

     

    At $4 per gallon, I don't have the time, patience or money to go back and forth hoping they might see my issue. You are paying $3000 for a laptop, it should be flawless.

     

    I do advise to be professional and polite at all times when having issues. These guys are overworked.

     

    I hope you get your issue resolved, good luck

     

    DC

  • htfanatic88 Level 1 Level 1 (0 points)

    Took it to a second Genius today at a different store in my area. This one actually took the time to check out the display for a few minutes and even took it out back to look at it. He finally noticed the slight difference in colors from the top of the screen to the bottom but said that it is within "normal operating limits." He then told me it could be exchanged but only for a lesser model that they had in stock or I could just return the laptop to Apple and buy a new one.

     

    So this looks like the route I will be taking, hopefully Apple Care can setup the same advanced RMA they did with wvitulli.

     

    Thanks all for the support!

  • Anzoni Level 1 Level 1 (0 points)

    I brought my macbook back to apple store last night. The genius told me that the only thing I could do other than waiting is to return it. I then spoke to the manager and told him about the screen. He asked me for my email and phone number and told me that he will let me know when a new macbook is in the store for exchange. The only thing im afraid of is that it may take longer than 3 weeks and I wont be able to get a refund after 2 weeks. I dont know if I can trust the manager. I hope he calls me soon. I also already redeemed my 100$ giftcard so I guess I will lose 100$ if I return it. Only if there were some in stock :/

  • DCNY69 Level 1 Level 1 (20 points)

    WHY would you use the $100 already??????????????? **** bro, was it burning your fingers that badly?

     

    I'd say wait another week and if you don't get it replaced, just cancel everything. It's better than getting stuck with a bad product. You can always buy it later.

     

    I wish Apple would have a 30 day return on computers too, love them dearly but for the past few years they have too many issues on new products.

     

    DC

  • RonnieSan Level 1 Level 1 (5 points)

    Hey guys. Just so you understand what I'm talking about here... it is a clearly visible lighter spot on the screen that is more apparent at certain angles with lighter colors / white.  It's not noticeable against darker colors which leaves me to believe it's a light leak.

     

    It's hard to take a good picture of the screen, but you can kinda see it here.  I took the picture in B&W to get better contrast.

     

    Retina Mura.jpg

  • RonnieSan Level 1 Level 1 (5 points)

    Hey guys.  Took the laptop into the Apple store today to have them look at it.  They saw the spot and agreed it was a defect.  They called up Apple Care for me and setup a case number with some notes affirming that there was an issue with my display.

     

    I'll have to call Apple Care to take care of everything when I get time, but they pretty much said that they will pretty much do the same thing as they did with wvitulli.  They'll put take a deposit from my credit card, send the new laptop, then have me return the current one.  They said since it's a replacement for a MBP that was already purchased, it doesn't follow the same shipping delays as the new ones, so at most it would take 1 - 1.5 weeks to get the replacement.

     

    On a side note:

    This is my first Apple laptop and I've been pretty adamant about the cost/value of PCs.  I've been running into a lot of issues with my PC lately, so I finally decided to make the switch (mostly due to the retina screen and insane specs of the MBP).  Even though my screen had a defect, the process and customer service has been exceptional and I'm glad I switched over to Apple and will probably be a return customer.

  • sjam Level 1 Level 1 (10 points)

    I called apple care and they only want to fix the display. What was the outcome of yours?

  • Maziyar Level 1 Level 1 (10 points)

    fix the display?! How long you've been using it? is already 14 days? If it's not 14 days just return it. They should do the same thing as they did with RonnieSan. Let you work with yours until they ship you the new one. If you look at the other topics you can see with burn-in or so call ghost Apple changes the machine immediatly.

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