Retina Macbook Pro LCD Mura (White Spot)

So i was able to get a replacement thru the store. I spent an hour waiting for help because the place was mobbed. Then I needed to migrate 31gb of data over to the new machine and using thunderbolt it was saying 4 hours. I don't know why it would take that long. I've used firewire and it only took 2 hrs on my old macbook pro.

I still am waiting for things to xfer. this is nuts!

I too have received a new Reina MacBook Pro with a white spot located about an inch up from the bottom just off the center of my screen. The spot is just about 1/8" in diameter. My MacBook Pro has a couple of upgrades 16 Gb memory and 750 Gb solid state drive. I took it to my local Apple store this evening even though I purchased it online. They're first offer was to return the unit, issue a gift card to the store, and reorder a replacement unit with ETA at 3 - 5 weeks with the gift card. With just a little talking they have ordered a replacement unit with an ETA still at 3 - 5 weeks, I keep the unit until the replacement arrives, and they will call me when it comes in to swap the units out. Great customer service Apple!

I love the new MacBook Pro! Fast, fantastic resolution, stable.

THEIR first offer was to replace it and issue a gift-card??????

Dude, you paid $4000+ for this computer, are you kidding me?

BWAHAHAHAHAHAHHAHAHAHAHAHAHA.

I had the sample issue. Bright spot on the display. I returned the notebook to Apple with a thunderbolt display that would not turn on without an SMC and PRAM reset. Very disappointed with Apple.

It just keeps getting better. For nearly 2 weeks now Apple has BS'd around trying to "authorize" getting a replacement to me. The white spots are getting more and more freqeuent and now dead pixels are starting to pop up. I think there may have been a seriously bad batch of these Retina displays and I'd like to get the laptop back to Engineering as quickly as possible because who knows how many people this is affecting.

Sorry to hear that. Can I ask when did you get your machine? Did you get a replacement or you refund your money?

Thanks

I received the notebook on Monday (7/2). The bright spot was noticeable immediately. I might have kept the computer had it not been the issue with the thunderbolt display. I am getting a refund. I could have gotten a replacement but I am not willing to have them ship another notebook and display only to go through the same issues. I am not 100% certain that the behavior I am seeing with the notebook and display is a just a problem with one defective item. I am afraid there is a incompatibility between these devices and I want to see them work together in a store before I take another chance.

The machine arrived to me on June 19th. A week or so later I noticed the white spots appearing and called into AppleCare. Everyone promised they would get this machine replaced for me and Engineering did in fact get in contact with me on the 26th of June to get some photos of the issue over to them, but I haven't heard a word from them since then. I was supposed to receive an advance RMA'd laptop (putting a deposit down so they can ship me another in advance) this way I don't have to be without a laptop during the timeframe it takes for them to sort all of this out and order me a replacement. I don't expect to have a replacement laptop for another month or longer.

Sorry I ask this it's off topic but I've seen this advanced RMA option when you put deposit and they let you use your machine till they send you another one. But know one says how much this deposit is? is it a normal policy or you should talk them through with this option?

I hope your new machine is the one you want without any problem.

Thanks

Hi there 🙂!

I just got my Retina MacBook Pro on thursday. Yesterday I saw a bright line in the bottom left corner. Here are some photos:

http://blog.cdhq.de/uploads/full/2012-07-09_mbpr_display.jpg

...and one with higher contrast:

http://blog.cdhq.de/uploads/full/2012-07-09_mbpr_display_kontrast.jpg

Today I went to the Apple Store and they offered me a display replacement or suggested to return it to Apple. I decided to call Apple and ask for a replacement. They said it would be absolutely no problem to return it (even if I had bought it via Apple-On-Campus within the online store). My MacBook will be picked up this week and I was assured that a new MacBook will arrive by the middle of next week.

If you have the decision between a replaced display or a completely new MacBook it is quite obvious what to choose. 😀

Ugh, so my rMBP was finally delivered today and I have the same issue. It's this small, white, blurry looking speck on the left side of my display. I tested for ghosting as soon as I turned it on and I wasn't getting any so I thought "Alright, sweet. I'm good". Then I noticed the mura. It's small but pretty noticeable in grey backgrounds. I understand that people have 2 weeks to return their Macbooks for a refund or a new one but if I do decide to exchange it for another one and I happen to get another defective one, will I be stuck with it? Or will I have 2 weeks to return it again?

Your return period is 14 days from the original purchase date. After that you're going to have to deal with AppleCare or the Genius Bar for support, you can no longer return the laptop. The screen can be replaced by support or the entire computer if warranted.

He asked how many times he can use the 14-day return policy. As long as you want! If you return or replace your machine, as soon as you have it(your hands on it not just made order) you have 14 days to say i'm not satisfied and return for full refund or replace.

If you need your machine ask them to put a deposit on your credit card, send another one, while you are using this one. Then you can send them back.

When did you order you MBPR? Can you tell us what week it was built?

Thanks