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2012 Macbook Pro with retina display won't recognize my External Hard drive.

I have 2 Macbook Pro's, a 2009 and this brand new one I got today. My external hard drive is a 1 TB clickfree. It has worked for months on my old Mac but when I plug it into my new mac it doesn't even show up in finder or disk utility. I tried the USB ports with another device and they work fine. So it isn't a hard ware issue. The cables are USB 3.0. The external hard drive model number is HD2037N3.

I have tried taking everything off (huge pain) and reformating the drive and still it doesn't recognize it!

Can someone offer me help onto how I can get my Mac to recognize it?

MacBook Pro with Retina display, iOS 5.1.1

Posted on Jun 20, 2012 3:35 PM

Reply
83 replies

Jun 20, 2012 11:20 PM in response to Good4514

Lets try a test... Turn off the computer fully. Then while you hold down the power key, hold down the option key. A menu should pop up. Once it pops up, you can let go of the key. Do you see besides the recovery disk and start up disk you external hard drive there as an option? If you do, then we know the computer can read it, and its just have trouble opening it or something. Let me know what the results are! Im curious.

Jun 21, 2012 5:39 AM in response to Micky350

I'm coming late to this discussion, but am interested because the new retina MPB I've ordered will force me to back up via usb at least temporarily - I'm more used to firewire hds. Is there any known correlation between problems with attaching usb hds and whether the drives are powered externally or over through the usb cable?

Jun 21, 2012 6:11 AM in response to Micky350

I'm having the same issue too. I'm using a verbatim insight external HD. It has an lcd on it that shows what's going on when you plug it it. Well, when I do it says scanning.... and it never stops. I've tried everything suggested on this thread and nothing. It has my time machine backup from my old MBP which I no longer have so I can't try it on it. I too hope its just a software issue that can be fixed with a patch and we all don't have to return these new machines. I'm noticing that more and more we the people are becoming the true testors of Apple products. And we find all the issues. Apple never used to be like this. Don't get me wrong I luv Apple but the last few years....you know.

Jun 21, 2012 1:40 PM in response to Micky350

Okay so update:
I went to the apple store and he tried it on a couple retina models and it wouldn't work either. He seems to think it is the cable and the driver from the hard drives think it is still a USB 2.0 like the older models and the MBPR are trying to read it as 3.0. He sent the info onto engineering (as he was doing this he came accross a usb 3.0 trouble shooting guide because apparently they are aware there are issues and are getting on top of it) but basically said it will come down to 3 options, an update from apple, an update from each manufacturer or worst case they just won't be compatible and people that have these HDD with problems will have to buy ones that are known to be compatible.

Jun 21, 2012 8:45 PM in response to Micky350

Well, at least you guys were able to replicate the problem and know, now, that it's a USB problem that can, in all likelihood, be fixed with a software update. Don't forget to send a bug report to Apple, though, through https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/wa/signIn.


Sorry so many of you are having trouble - this is not the typical Apple experience.


Clinton

Jun 22, 2012 4:22 PM in response to Micky350

i had the same problem the hdd lights up blue but the MBPR doesnt read it at all. i read around and found a temporary way around.


basically if your original cable looked like this:

http://img.diytrade.com/cdimg/924839/9120273/0/1243672370/USB_3_0_CABLE_ASSEMBLY .jpg


you can instead use a micro usb cable(like the one kindle fire/blackberry uses)and connect to the computer with that and it was instantly recognized problem is that it uses USB2.0 speed also the light is white not blue 😟

2012 Macbook Pro with retina display won't recognize my External Hard drive.

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