Currently Being ModeratedFeb 16, 2014 6:54 PM (in response to dhaterz11)
I haven't been able to purchase anything from itunes because i don't even remember answering those questions, but when I click the link for an email to reset the questions I never receive one. Can someone please help?
Currently Being ModeratedFeb 19, 2014 7:10 AM (in response to EllieMae23)
Well, I didn't see a "forgot answers" button. I made this account when I was pretty young (8?) and I probably typed gibberish. I just cashed in a gift card and I can't buy ANYTHING.
Currently Being ModeratedFeb 25, 2014 6:36 PM (in response to dhaterz11)
Apple what the heck I'm tired of this crap. I bought myself an itunes card and put 25.00 in my account I forgot my security question, yet I bought tons of stuff on the device so many times, then now you ask me for security questions!? Seriously... I swear..Waste of freaking money.
Currently Being ModeratedFeb 25, 2014 7:13 PM (in response to Jaxtonian)
Go to the Apple website for your country and find Contact Apple Support.
Set up an appointment for them to call you back and the Apple person should be able to help you reset your questions.
For Australia the page is:
This comes up:
Click "Password & Security Questions", then this will come up:
Once you click "Forgotten Apple ID secuity question, this page comes up:
Then set up an appointment for Apple to call you back.
Didn't take me long to fix the problem.
Currently Being ModeratedFeb 26, 2014 12:30 PM (in response to dhaterz11)
I found a solution!
If you go on to your account and download the app/music from your computer itunes, than you can sync your ipod or just download it right to your phone. I still have to answer my security questions if i download from my phone but i can skip that by using the computer. Sorry the best i could do to deal with this problem but i hope it helps.
Currently Being ModeratedMar 2, 2014 5:35 AM (in response to Jaime Travica)
I had the same problem with them sending an email to the wrong address.they misspelt it. I tried to contact ten but their customer support is the worst ever seen and they pretty much dodge out troubles. I am very outraged
Currently Being ModeratedMar 9, 2014 6:58 PM (in response to lopo8)
Can you transfer everything from your old Apple ID? That sounds like something I would want to do but I don't want to go through and get all my music and apps and stuff if it will be a lot of trouble...
Currently Being ModeratedMar 16, 2014 7:14 AM (in response to dhaterz11)
Iv been having this problem for a while now, i go the buy something, then it will say i need to verify who i am by answering my security questions, but aparently i dont know what they are, so i press 'send reset security info to "my email address" ' then i go on to my email account and there is no email, i was thinking about getting a new itunes account but i have a £25 gift voucher on it which it wont let me use, anybody else having this problem or have had this problem?
Currently Being ModeratedMar 21, 2014 11:27 AM (in response to zat85)
I spent 15 minutes on the phone with Support trying to guess the answers the exact same way I'd been doing for months. Why would I call them if I'd been able to guess the answers in the first place? What a waste of time.
And since my e-mail address is already tied to this account I can't use, I think I'll just look elsewhere for my future music purchases.
(And, ***, the guy was telling me that I wasn't getting my own childhood street address right!? I may not know what I thought my dream job was six years ago, but I'm pretty sure I knew where I grew up!)
PS. If you don't have an iPod, iPad or some other Apple device to pull a serial number off of, don't be surprised if you get a stunned/confused response.
Currently Being ModeratedMar 23, 2014 3:29 PM (in response to dhaterz11)