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i can't access my yahoo mail on my iPhone. I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the server having issues? anyone else have this problem?

I can't access my yahoo mail on my iPhone. I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the apple server having issues? anyone else have this problem?

iPhone 4

Posted on Jun 27, 2012 9:20 AM

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Question marked as Best reply

Posted on Jun 27, 2012 9:58 AM

I am having this problem as well..started this morning. I suspect it's a Yahoo issue. I was able to sign in to my Yahoo email account through my desktop, but could not access the account through the mobile site or through the mail app on the iPhone. I chatted with a Yahoo support representative for about an hour and he was able to restore access to my mail through the mobile website, but the problem (incorrect username/password) continues on the mail app. He was trying to suggest the mail app on my phone had been corrupted, but my two other email accounts on the app are working perfectly. This is really irritating, and they made no mention that others are experiencing the same problem. He told me there was nothing else he could do to help me. I hope this is an issue they resolve quickly. Please report if you get a resolution to the problem.

80 replies

Jun 27, 2012 8:13 PM in response to Beth0012

Use yahoo app for iphone or add another email account as type Other and google the settings for yahoo pop access. Worked for me, not ideal but you at least see your email.


  • Incoming mail server settings:
    • POP server: pop.mail.yahoo.com
    • Use SSL
    • Port: 995
  • Outgoing mail server (SMTP) settings:
    • SMTP server: smtp.mail.yahoo.com
    • Use SSL
    • Port: 465
    • Use authentication
  • Email address: Your Yahoo! Mail email address (for example,jo.bloggs@yahoo.com)
  • Password: Your Yahoo! Mail password
  • Account name/sign-in name: Your Yahoo! ID (your email address without the "@yahoo.com" at the end; for example, "jo.bloggs")



Don't forget to go into smtp setting and add the username and password there if you want to send mail After yahoo gets the imap issue fixed, just disable this account in iphone settings to use as a backup in case yahoo imap goes down again.

Jun 27, 2012 10:22 PM in response to EncinitasBeachBum

Just got a response from Yahoo acknowledging a problem, and offering the temporary workaround (use a web browser to access yahoo mail instead of the native mail app on the iphone. Good to know that they know there's a problem and that they are working on it. Hope it's fixed soon...


ecently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Subject
Yahoo mail on my iphone 4 has stopped working today. I have not changed my phon
Discussion Thread
Response Via Email (Anglina) 06/27/2012 10:09 PM


Hello ,


Thank you for contacting Yahoo! Mail.

I understand you are receiving the "Invalid ID and password" error while accessing your Yahoo! Mail account using mobile device. I apologize for the inconvenience this has caused you. Let me address this for you.

The following Yahoo! Mail Help article should be helpful in addressing your issue. Please use the link below to review the article.

Yahoo! Mail users see "Invalid ID and password" errors when using mobile device
---------------------------------------------------------------------
http://help.yahoo.com/kb/index?page=content&id=SLN7959&actp=support&locale=en_US &y=PROD_MAIL_ML&i=+6Q0pgwl9BwsA51AEAt2zg==


I hope this addresses your issue. If you have any further questions or concerns about using Yahoo! Mail, please feel free to contact us at any time.

Thank you again for contacting Yahoo! Mail.

Regards,

Anglina

Yahoo! Customer Care

Auto-Response 06/27/2012 11:58 AM


Thank you for contacting Yahoo! Customer Care.




Yahoo! Mail users see "Invalid ID and password" errors when using mobile device

ID: SLN7959

Refers to: Mail , Mail Classic , Mobile Mail


Does this article resolve your support incident #? Yes | No


Description

This article addresses an issue where users are unable to access their Yahoo! Mail account on a mobile device due to an "Invalid ID and password" error

  • I can't access my Mail account.
  • I see an "invalid password" error on my mobile device


Resolution

We have received reports that some customers are unable to access their Yahoo! Mail account on a mobile device because of an "Invalid ID and password" error.

Status: Our Engineering team is already working on the resolution now and we intend to have it corrected as soon as possible.

Workaround: Login using mobile web browser: http://m.yahoo.com/

Jun 28, 2012 4:29 AM in response to CD-SR

Don't forget to go into smtp setting and add the username and password there if you want to send mail After yahoo gets the imap issue fixed, just disable this account in iphone settings to use as a backup in case yahoo imap goes down again


Thanks:) I tried the POP avenue but I did forget to do this and wondered why I could receive but not send

Jun 28, 2012 7:43 AM in response to homanrl

No response back from Yahoo to me yet other than the first response (posted above) from yahoo acknowledging the problem and saying they are working on it.


I still cannot access mail from yahoo imap via iphone or ipad native mail app.


I can access via web which is ok-ish temporarily (next day or so).


Signed up for a hotmail account last night and have this waiting in case yahoo doesn't fix this. Have a gmail account that I don't use and was considering to start using that till I came across multiple horror stories about people mysteriously losing their gmail emails and there contacts.

Jun 28, 2012 10:57 AM in response to dbmac67

Just got this response from Yahoo help..


Ricky: We have received reports that some customers are unable to access their Yahoo! Mail account on a mobile device because of an "Invalid ID and password" error.

Ricky: Our Engineering team is already working on the resolution now and we intend to have it corrected as soon as possible.

Jun 28, 2012 11:08 AM in response to AdiHo

Glad AdiHo got the same sort of answer as I did (they know of the exact same issue we are having), and was glad to get an official yahoo link acknowledging the problem. At least now we know someone is trying to do something about it. Hope it's fixed soon...


http://help.yahoo.com/kb/index?page=content&id=SLN7959&actp=support&locale=en_US &y=PROD_MAIL_ML&i=+6Q0pgwl9BwsA51AEAt2zg==


i can't access my yahoo mail on my iPhone. I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the server having issues? anyone else have this problem?

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