Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i can't access my yahoo mail on my iPhone. I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the server having issues? anyone else have this problem?

I can't access my yahoo mail on my iPhone. I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the apple server having issues? anyone else have this problem?

iPhone 4

Posted on Jun 27, 2012 9:20 AM

Reply
Question marked as Best reply

Posted on Jun 27, 2012 9:58 AM

I am having this problem as well..started this morning. I suspect it's a Yahoo issue. I was able to sign in to my Yahoo email account through my desktop, but could not access the account through the mobile site or through the mail app on the iPhone. I chatted with a Yahoo support representative for about an hour and he was able to restore access to my mail through the mobile website, but the problem (incorrect username/password) continues on the mail app. He was trying to suggest the mail app on my phone had been corrupted, but my two other email accounts on the app are working perfectly. This is really irritating, and they made no mention that others are experiencing the same problem. He told me there was nothing else he could do to help me. I hope this is an issue they resolve quickly. Please report if you get a resolution to the problem.

80 replies

Jun 27, 2012 2:26 PM in response to EncinitasBeachBum

I think it's interesting to note these behaviors:


1. carefully entering my correct/real password (exactly as I've entered on my browser webmail) yields this error message:


Cannot Get Mail The user name or password for "apple.imap.mail.yahoo.com" is incorrect.


2. but entering a deliberately bad password (one that doesn't match my real one), yields this error message:


The user name or password for "XYZ@yahoo.com" is incorrect


(where I put XYZ above as a place holder of my real email address for writing on this reply thread, but I actually entered my real email address when I did the test

Yep I did exactly the same as you and noticed the two different error messages

Jun 27, 2012 3:00 PM in response to dbmac67

Let's face it Apple and Yahoo are not playing nice with each other. I called Apple they said it's not their issue and to call Yahoo. I call Yahoo and they said it's not them it's Apple and were quite rude about it. I don’t give a hoot whose issue it is just get it fixed. Yahoo had issues interfacing with Apple a few months ago and they fixed that issue. Yahoo needs to get it fixed. They are a free account and everyone pays for their phones. Who do you think will win in this situation?

Jun 27, 2012 3:49 PM in response to dbmac67

This is crazy! 😠 I just got my iphone and it worked great with Yahoo for 3 weeks and now...nothing. I am having the same issues as everyone else. I am able to send emails to myself from my iphone, but I cannot retrieve any emails. I have tried everything that has been suggested, and still nothing. If anyone figures this out, please let the rest of us know. Thank you!

Jun 27, 2012 6:11 PM in response to LauraMackie

No, the common denominator is your network. Either cellular data network or WiFi.


You can try re-booting the phone. If that doesn't work, Settings>General>Resets>Reset Network Settings.


If neither of those clear it up, then the problem is either with your Internet connection or the servers.


It is clear that yahoo is having massive problems right now. As for your gmail account, it could be any number of things, since you don't bother clarifying what you mean by it is not "sending messages". Heck, you may have a completely different problem altogether. Why don't you try describing what's actually wrong...

Jun 27, 2012 6:38 PM in response to LauraMackie

It's not Apple's issue. Also, is there any chance that your Yahoo! password has any special characters in it? Like anything other than numbers and letters?


When you click "send" you have no control over your email being sent anymore. It's not anything on the iPhone or Apple. It's the ability, or lack thereof, to communicate with your mail provider's network.

i can't access my yahoo mail on my iPhone. I get the error message...."The connection to the server "apple.imap.mail.yahoo.com" on port 993 timed out"......is the server having issues? anyone else have this problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.