Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New MBP Retina Magsafe Disconnecting ALL THE TIME!

Quick History: I have a 2008 Macbook Pro, a 2011 Macbook Air and now I've got the brand new, 2012 15" Retina Display MBP... meaning I've used each of the three types of Magsafe Connectors for extended periods of time.


Problem: After a week or so of use, I've noticed that the newly re-designed Magsafe connection on the MBP Retina seems to unattach itself ALL THE TIME. I'm talking about 3-4 times per session when I'm sitting on the sofa or sitting in a chair. The slightest tension of the cord pulls the connection out of alignment or rips the magsafe completely out. Also, it seems to be more difficult to re-attach, i.e. I can't just grab it and fumble it along the corner edge of the laptop to have it magically re-attach itself. I frequently have to look at the connection to get it to line up perfectly and re-attach.


From an engineering perspective it's easy to see why as it's thinner and longer, meaning it takes greater precision/accuracy to lock it in place, and the angle of incident for a disconnect is easier to breach. To be perfectly honest, I don't see an engineering advantage to this new change... just complete devastation when it comes to use.


In summary, I'm wholly displeased with the new Magsafe connection and feel as though it's a HUGE step back in the evolution of it's design. I truly don't see an upside to this new design, which honestly baffles me. It's almost as if they forgot to test the function of this new connection and included it haphazardly (which I know isn't true, it just seems that way).


Anyone else feeling my pain?

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 27, 2012 6:42 PM

Reply
47 replies

Dec 6, 2012 1:29 PM in response to cperdue

Indeed.. sad.. I am a PC guy making the transition to MacBook and went the 3k $ expense to find out that every thing you see regarding the mag safe flaw to be true. This is a great computer and very very few design flaws if any except for this BIG one.


The new T shaped (wire at 90 deg) to the computer will disconnect at 10 degrees up or down on average tilt, this means any movement as stated on couch or recliner (airliner) will cause it to pop off. One website told of the cover being closed by the owner before noticing and CRACK screen was destroyed.


This HAS to be corrected as this machine could not be used in any 'mission critical operations as it it to risky to not notice your on battery. Yes indeed many ways to notify you but this is the first computer in 12 years and number six the only one ever to have power port issues in my personal experience with notebooks.


Unfortunate, this is going to be a deal breaker as my use requires the reliability. This is the issue, the connector is not reliable and the L shaped design didn't disconnect as easily so it also failed as the computer would hit the floor if you tripped on that one it didn't always work and disconnect as easily as hoped in design test, the new one does efectivly correct the L design flaw but goes to far and is not reliable in its intended "power supply" mission.


Sorry to have to admit this fine fast shinny machine will go back but I feel my attempts with the second power supply and adaptor may not be sucessfull (nor is my added expense to work around the design flaw enjoyable). I will hope that the L style with the new L to T adaptor make it more reliable, I am doubtful.


Buyer be aware, if you put this on the couch it may be offline when u return, the discriptions here are very very accurate in all reports that I read here!.

Dec 6, 2012 2:28 PM in response to MacB-Tom

I posted about this back in June. I was planning on returning mine, but regretfully I didn't. I incorrectly thought I would just be able to adjust to it. Not so. I've learned better ways to avoid having the magsafe fall out...but, it's still a huge inconvenience. It's crazy that I should have to adjust my position to accommodate the macbook. Even with being extremely careful, it still falls out several times a day. Such a bummer.


I'm amazed that this issue isn't creating a bigger stink.

Dec 6, 2012 2:42 PM in response to Grant Bennet-Alder

Has anybody taken their macbook into the genius bar to see if it is, in fact, defective? I haven't.


I think it's really strange that there could be such a huge flaw in the design without the discussion boards blowing up about it. If all magsafes disconnect like mine, I can't imagine it being acceptable to anybody.


I'm starting to think that maybe it is a defect. That would explain why only a handful of us are complaining about it.

Dec 6, 2012 2:55 PM in response to mbaheidi

Honestly, everyone I know that has a retina MBP complains about this problem all the time. So it can't be as uncommon as you might think. But then again, most everyone I know also bought their MBP's when they first came out.


I dont understand why they couldn't put stronger magnets in them and replace it for people who are having this issue. This really isn't unacceptable.

Dec 6, 2012 2:58 PM in response to mbaheidi

I have not taken mine into the Genius Bar, however, I did mess around with the MacBook Pros that were on display in the store. In my not-very-expert opinion, the MagSafe adapter felt the same to me on the store models as it does on my own model. In other words, they felt weak and the magnetic connection just was not strong. It seems like they are all this way, and not just ours---but that's just my opinion--I could be totally wrong.


I do find it odd that more people are not complaining about it. This is a total pain in the you-know-what, because this stupid plug is coming off all day long whenever I just slightly move it. This is my 7th Apple laptop (or maybe it's the 8th?), and this is the only one that has had such a weak magnetic connection like this.

Dec 10, 2012 6:31 PM in response to MacB-Tom

UPDATE

User uploaded file




The effective 'workaround' for us, comprised of purchasing a second MBP power supply with the old "L shaped" power plug then adding the Mag Safe 1 to 2 adaptor. With the total cost of around 70 bucks, I now have a machine that retains its connection to the power supply, most of the time.


The connection is far more secure with the supply cable exiting to the back of the machine. The chances of bumping inadvertently from the side are much less likely, in 3 days have only 'semi forced' the issue two times, each time the disconnect worked as was deigned disconnecting to protect the jack and plug.


The down side is this is almost a 3k USD investment. With this investment and our of copy of a well outfitted modern notebook, was it really my obligation to find a 'work around' ? I think Apple owes me for the investment, this is an obvious oversight in the design department at Apple and it was not 'test driven' in the field obviously with the number of complaints found online.


I suggest the Apple design team associated with the decision to add the new T-shaped MagSafe style adapter take several of these machines home on the weekend and let friends and family test drive and see what they think then honestly suggests to Apple management a workaround for a fix or recall.

Jul 1, 2013 10:23 AM in response to cperdue

I finally got tired of the problem and created my own fix. I just launched a Kickstarter campaign to fund the product. It's called the Snuglet and completely solves this annoying issue. It is completely hidden from view and doesn't interfere with the use of the computer.

I may receive some form of compensation, financial or otherwise, from my recommendation or link



http://www.kickstarter.com/projects/snuglet/snuglet-keeps-your-macbook-power-cab le-connected


<Edited by Host>

New MBP Retina Magsafe Disconnecting ALL THE TIME!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.