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Is iTunes Match down for others? Not responding...

iTunes Match keeps telling me "there was a network connecton problem, please try again later..."


Is anyone else having problems accessing it? Lord I wish I could send Apple a bill for all my lost productivity futzing around with the beta bugging software.


WWSJD?

Posted on Jun 28, 2012 2:03 PM

Reply
178 replies

Jul 1, 2012 3:34 AM in response to gmcc58

Now this is weird. It is getting to step 3, but then after uploading a song or two, my DSL is crashing! On MY end, not Apples! (Judging by my router logs.) This could be my ISP not 'liking' something about the Apple transfer, so I tried through a VPN but the same thing happened. I often upload large amounts of things at maximum bandwidth for work through SSH, and my DSL connection is usually stable for months. It has reset three times in just the last hour. I didn't think it is possible for Apple to be able to crash my DSL connection, so perhaps there are other issues involved as well. Does anyone know anything about this?

Jul 1, 2012 7:21 AM in response to Stephen Banks

As gmcc58 said, I turned off iTunes Match (and Genius just for the sake of it) then turned iTunes Match back on and it worked. This is the first time it has worked in almost 24 hours. I just started getting the 4010 error yesterday after a couple of really slow succesful updates. I did not get the DSL error that gmcc58 indicates, but I'm running on cable modem, so I'm not sure if that makes any difference.


RGordon13

Jul 1, 2012 7:52 AM in response to RGordon13

Fingers crossed...but it seems to be working again...now and again. I just kept shutting and restarting iTunes every now and again and, finally, it took. It's still slow when it comes to adding new music, but for now, at least, no 4010 error message.


That's the good news. The bad news is that although new songs are finding their way to my iPhone, new playlists are not. I'm reluctant to toggle iTunes Match off and then on on my iPhone to try to fix that for fear of losing access to *all* my music!

Jul 3, 2012 4:11 PM in response to gmcc58

A quick update. In a previous post I mentioned that after Apple's Match service was working again, I was still having problems with my DSL connection not 'liking' the Apple connection. I have resolved this by turning QoS (quality of service) off in my (DLink) router. I'm not sure why this was causing an (ATT) ISP disconnect in conjunciton with the Apple service, but it's been glitch-free since I turned QoS off.


Now I'm wrestling with volume-leveling of my uploaded tracks (89 dB reference level) with the Apple matched tracks (@ 96 dB?) since 'Sound Check' doesn't seem to work on my iOS 5 device. But that's another thread.....

Jul 7, 2012 2:43 PM in response to Stephen Banks

It is now July 7th and I've turned om my iTunes for the first time in over a week and now I am getting the error 4010.


It looks like the progress bar goes 95% of the way gathering information about my iTunes library (Step 1). It just crashed as I am writing this:


"WE COULD NOT COMPLETE YOUR ITUNES STORE REQUEST. AN UNKNOWN ERROR OCCURED (4010). THERE WAS AN ERROR IN THE ITUNES STORE. PLEASE TRY AGAIN LATER.


You folks who posted in late June, are you OK? Is it us or is it THEM??


Please somebody chime in - misery loves company!


=Bryan=

Jul 7, 2012 3:05 PM in response to bryanfromclifton

Not sure if the problem is as widespread as it was last weekend, but if you're having this issue, you should try the following first: Fom the 'Store' menu, select 'turn off iTunes Match', then turn it back on again. NOTE: this will cause steps 1 and 2 to repeat, but if everything is working on Apple's end, this is pretty quick. Step 3 will resume wherever it left off. If you get the 4010 error again after doing this, my advice is to wait a day and then try again. (When you try it again a day later, turn Match off and back on again first.)

Jul 7, 2012 3:40 PM in response to gmcc58

Attention: GMCC58 - I did what you said. I turned off iTunes Music Match, turned it back on and it reacted differently.


It ran past step one, got hung up on step two for about 30 minutes.


I wasn't looking when it finished, but it did run through completey - it said "your music is now in iCloud.


To put it to the test, I deleted a song from my library, not from the cloud and moved it to the trash.


It placed a cloud symbol next to the song. I double clicked on the song and it download and restored the song.


I guess, you have to keep turning it off and back on and keep trying.


Ive had this service for almost a year. It never reacted like this. The whole process would only take a few minutes (after the initial music match which took a few hours).


GOOD LUCK

Is iTunes Match down for others? Not responding...

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