Is iTunes Match down for others? Not responding...

Actually, I have had only a few short term hiccups with it and I did subscribe the day they released it.

Bad timing. It'll come around.

Apple excels in so many things.

Cloud services is not one of them. :-(

Going to walk away from ITM for a while and see if Apple can get their act together. Before I shredded my $25 on it, I was in the process of uploading my library to Google Music and had the batty thought that getting my entire library uploaded (over 9k tracks) would be too time consuming that way and ITM would be an easy way out, and also a good match for my low-capacity iPhone 4. What a bad decision that turned out to be!

Have now resumed uploading to Google's *functioning* servers and hopefully I can have everything uploaded in a week or two. Still, I'd like to think the $25 I spent not one month ago wasn't completely for naught, so I'll keep checking back to see if things improve. Good luck to all of you/us.

Devil's advocate again - I've had the service since Day One (November, in the US) and it's had its ups and downs. In December and January we had outages for several days (and they were essentially outages as it would take forever to match just one new album) when new countries were rolled out. But from February to around EO May it seemed fairly stable to me - at this point I was only adding one or two albums a week.

But at the EO May I started having the "Sending Information to Apple" issues and when I finally got them on the phone the L1's did acknowledge that it was a known issue that "the engineers were working on it". Ever since then it's been very spotty - I might get a new album matched in 5-10 minutes (which was the norm), or it might take 30-45 minutes or it might take hours. And once in a while I'd get this 4010 message. But since yesterday evening Matching has been completely down for me.

So essentially there have been problems for over a month, from my perspective. No acknowledgement anywhere unless you call them, no ETA, nothing. In the meantime Amazon Cloud Sevices (and yes I will cite them as they are a competitor) is not only working right now, but they are gearing up an iTunes Match-like service this month.

My auto-renew for iTM is already off and if Amazon offers a similar Matching service at a similar price, Apple is going to lose me as an ongoing Match customer.

As others in this thread have done, I just visited the iCloud feedback page and blasted 'em. I sincerely hope that, if enough of us do the same thing, they'll wake up and address the source of the issue and get it fixed.

Happening to me for the last several days - COME ON APPLE - FIX IT!!!

Everyone get on the Feedback Page and send em a message. Rattle their cage till they get it sorted.

After all we are paying for it!

This is the link:-

http://www.apple.com/feedback/icloud.html

And let them know that their system staus update is useless.

http://www.apple.com/support/icloud/systemstatus/

explorz wrote:

And let them know that their system staus update is useless.

http://www.apple.com/support/icloud/systemstatus/

I actually asked their L2 team about this page about 6 months ago, and they told me that it's not Match-specific, just iCloud specific (which is not the same thing). So iTM could be completely down and this status page wouldn't reflect that.

Plus, as you can see, they don't seem to even update this page on a daily basis. 😟

Here's Amazon's system status page, btw:

http://status.aws.amazon.com/?ref_=tsm_1_tw_s_aws_m6g6ix

This is what Apple should have, imo. Daily status pages on ALL their Cloud-related services, including Match.

I finally got a reply back from the iTunes Store Support Team.

They are advising me to delete all of the songs in my library. That sounds crazy to me! The procedure appears that it will delete my songs not only from iCloud but from my computer as well. I don't want to dig up all of my CD's and rip them all over again. Go to the first link he references. Won't that process delete everything?

Here's the email I got from them:

-------------------------------------------------

I understand that iTunes Match stopped working with an error 4010. I know how eager you must be to get this resolved and I am happy to help you with this.

To resolve this issue, please delete the songs from iTunes Match library and upload them back.

This article explains how to delete songs from your iCloud library on a computer that is iTunes Match-enabled:

iTunes Store: How to delete songs from iCloud

http://support.apple.com/kb/HT4915

You may refer the below article for the information on troubleshooting iTunes Match:

http://support.apple.com/kb/TS4054

For more information on this error, please refer to discussion board at:

https://discussions.apple.com/thread/3503461

If you have any further questions, feel free to contact us and we will be happy to assist you.

Have a nice day!

Sincerely,

Got mine to work by moving everything over to Google Play. Sick of Screwing around with this. I'll eat the 25.00 loss.

Holey moley. A bit like cutting of the nose to spite the face.

Sorry in advance for wall of text/tangent.

I, too, have had mixed results from iTM. I subscribed in March, and matched/uploaded my library without an issue.

Had a HDD physically fail during a Time Machine Backup, corrupting the TM. Boy, was I ever thankful for iTM that day. I had redundant backups of other files, but my media would have been lost, save for what was on my mobile devices.

Later, though, I had issues with songs not downloading from the cloud: songs that had matched and also songs that had been uploaded. A few days pass, and this is resolved.

Apple has been vertically integrated for some time for other things, but not so much with internet-related services. OS X running on their custom designed hardware, the "Walled-garden" approach to iOS, etc. This is one reason we expect things to just work from Apple, because they have control of every step of the process (arguments can be made that they don't control everything, like Intel's chip production, but you get what I'm saying). When something is released, the physical product and the user experience matches what (I imagine) Apple envisioned it to be, considering technological limitations.

This has not been the case with internet services. Obviously they've taken great steps with starting the Maiden, NC and Prineville, OR data centers, but to me, it seems like this has been done in a step-wise fashion, with some things being rolled out before the final, visualized product is complete. See .mac, iWork, MobileMe.

I really like iCloud. In terms of keeping my devices on the same page (literally with iOS 6 and ML's Safari iCloud Tabs), and tools available to developers to use storage in the cloud, I think it's great. iTM and the new Podcasts app, however, seem to fall short. As the complexity of the products and services offered continues to grow, it's even more important to provide transparency when a known issue exists, as there are so many places where something could go wrong.

Eh, but the fanboy in me says I'm sure they have their reasons that they're traditionally tightlipped about pretty much everything, I'll trust them to fix this As Soon As Possible.

I have been more than happy with the service up to now.

The advice to delete tracks from icloud sounds a bit drastic. Especially as so many people are having the same problem. We can't all have the same problem .

The common factor is the Itunes Match so Apple should get it sorted.

Error code 4010 here for 3 days on all devices. Apple doesn't seem concerned!