Is iTunes Match down for others? Not responding...

Maybe we should send this story to the tech-blog sites. Maybe some bad publicity will encourage Apple to respond (a la App Store errors last week).

Re: wpwood3's post about Apple's suggestion...

It implies the problem is with our machines and our libraries and I refuse to believe it. There's just no way based on the volume of posts from many users having the same problem. I'm not going to torch my library of 9,000+ songs and go through all that rigamaroll just to satisfy Apple's curiosity as to whether the problem's on my end of their end.

ITM can sod off...I will complete my upload to Google Music and move along. Well, until Apple kills off the apps in the App Store that let iPhones and iPods play nice with Google Music--a strategy I'm sure isn't far off since the two companies are all but mortal enemies now.

seadragon01 wrote:

I have been more than happy with the service up to now.

The advice to delete tracks from icloud sounds a bit drastic. Especially as so many people are having the same problem. We can't all have the same problem .

The common factor is the Itunes Match so Apple should get it sorted.

It's also hard to delete Matched iCloud songs when you can't even get into Match after a Match turn off / turn on (which is where I'm at now). 🙂

It's going to be a fun day tomorrow morning is this thing isn't fixed by the time their phone support is open. Seriously Apple, just ack the problem and tell us what's going on - that's really all I want right now.

Got 39,218 songs, 295 gigs in the library - I'm not about to delete & re-upload - Apple needs to come clean & fix it

Defo!

Just a heads up that I actually went to another PC and deleted my 18k song iTM iCloud library (don't worry, I don't really use it all that much anymore and I have everything backed up). Just to eliminate that as a factor.

Just got another 4010 on PC #2, and now trying PC #3 to confirm. So my local library is clear with zero songs and my iCoud has zero songs, and I still get a 4010 when trying to Match nothing at all. 😉

Thanks for taking one for the team. 🙂

It will probably take 2-4 days and a reprieve from the heat wave for them to fix it. I doubt they will fess up. They should; business process transparency is important, and the Status area should say that there's a problem. It doesn't. I just used Express Lane to email them about this thread, our Match problems, the fact that it's a server farm issue (not a problem with our Macs), and that they need to be honest with us since we're their customers, not act like a freakin' honey badger.

Troubleshooting from our end is just going to frustrate us more. Apple is so big now that it's like the weather. When a tornado shows up, you have to just roll with it.

Genius doesn't work, either. Boy, they are really having problems. Tim, I think you need to let some people go. :-;

Not to sound like a broken record, but Amazon Cloud Services is currently up -- I just uploaded 53 songs to it (more than I can say for iTM right now). And Netflix is working as well. When they went down last weekend, it was not only acknowledged but Amazon got a fair amount of ribbing for it.

I think this is completely inexcusable for a service I'm actually paying for. I can't even call them right now and, if I use Express Lane, I need to pay for an Incident because my Apple hardware (which really has nothing to do with the issue) is out of support. The $ I paid for iTunes Match isn't good enough for Express Lane? Ridiculous.

Again, it"s not that there's an outage -- these things happen, although technically with redundent data centers you'd think they'd be able to minimize this. But what gets me really steamed is that we have no way of checking status, phone support doesn't exist on weekends and anything else requires a paid incident. Thank goodness for the boards here because at least we know we aren't alone, but their support setup is completely screwed up. This isn't a free service, I paid for it and I expect to be treated like a paid customer.

I really hope they fix their problems (and I mean their infrastructure AND support problems both) before November.

The error message says there is a fault at the itunes store. I don't see why I should delete my files to suit them!

I subscribed for iTunes match two days ago here in Spain and I have not been able to use it. I am beyond disappointed with the product. I thought I was doing something wrong until I found out that many people are having the same problem 4010.

I hope this is not something "normal" otherwise I will really regret having paid for it...

Same problem, suddenly today about 8 hours ago, itunes stopped sincronizing songs. I dont know the rest, but i can't even activate Genius.

Don't worry, it works ok, i tell you so that i have it since the first day, but i don't know what's the problem they're having today, i hope its solved soon.

Btw, my bad -- seems like they do have L1/L2 support on Sundays (wasn't aware of that). Guess who I'm on the phone with right now? 😉

It's really frustrating. The major benefit of having a Mac is that it should just work. Things like Match not working are just signs that they are complicating the formula for success that has worked for Apple so long. There should be no excuse for a power outage in a critical data centre to cause problems like this. As other competitors - Amazon, Microsoft, Google - release cloud services, they will attract so many people away from Match and iTunes if this kind of service continues. Match just seems premature and ill thought out. It gives me NO confidence that my iCloud documents wont do the same anytime soon.

Just stopped my auto-update for Match and looking at alternatives.

C'mon Apple, you can do better.