Previous 1 6 7 8 9 10 Next 178 Replies Latest reply: Mar 17, 2014 9:03 AM by nebiros Go to original post Branched to a new discussion.
  • StonehouseApple Level 1 Level 1

    It's really frustrating. The major benefit of having a Mac is that it should just work. Things like Match not working are just signs that they are complicating the formula for success that has worked for Apple so long. There should be no excuse for a power outage in a critical data centre to cause problems like this. As other competitors - Amazon, Microsoft, Google - release cloud services, they will attract so many people away from Match and iTunes if this kind of service continues. Match just seems premature and ill thought out. It gives me NO confidence that my iCloud documents wont do the same anytime soon.

     

    Just stopped my auto-update for Match and looking at alternatives.

     

    C'mon Apple, you can do better.

  • santranyc Level 1 Level 1

    estefanillo,

     

    It's not always like this.  Really.  I run Match on four different devices and there hasn't been a problem in 2-3 months.

  • roebeet Level 2 Level 2

    Phone support is open today - I would recommend calling them because, if anything else, they can at least document the issue.  I was told by an L2 just now that no problem to iTunes Match has been reported -- I cited this board and suggested that they take a look at this thread, but I assume calling them will hit home faster.

     

    I was a little surprised that I was told this, to be honest.  But I told them about what's going on and what I've tested (which was quite a bit).

     

    1-800-692-7753 in the US and then just get to a rep who'll transfer you to L1.

  • gmcc58 Level 1 Level 1

    Deleting your iTunes Match library is not neccesary.  I had this exact same problem last weekend.  I only just subscribed to Match about 10 days ago, so last weekend I was TRYING to upload all my stuff to their cloud, and kept getting the 4010 errors.  After a while it got so it didn't even get that far, and I just got an 'service unavailable' type of message.  The only reason I'm not getting the error today is that I'm not about to go through THAT again, and I have no need to update my library right now.  I feel your pain, and it is very frustrating.

     

    AFTER Apple fixes the problem (last weekend it was fixed by Monday), you WILL need to turn off Match under the Store menu and then turn it back on and relog into it.  IFF the service is working, it will then go through steps 1 & 2 over again, and then step 3 should pick up wherever you left off.  The process of uploading a lot of unmatched tracks takes a long time, so you really don't want to have to start that all over again.

     

    I talked to a tech last week and he thought the problem might have to do with Apple's phasing out the Me cloud and moving everyone with Me over to iCloud.

     

    For whatever it's worth, I also had to turn off 'QoS' in my DSL router before I could get a stable connection even when everything was working on Apple's end.  I have no idea why this would be.

  • gmcc58 Level 1 Level 1

    I don't think Apple gives their tech support folks a 'known issues' list.  I called them last week because 'Sound Check' wasn't working on my iOS 5 Touch.  They guy had no knowledge that this was an issue, but looking around on other threads in here, it seems to be an OS-wide issue that 'Sound Check' doesn't work under iOS 5.

  • jenkins_tia Level 1 Level 1

    I dont think they do eather.  I am so mad I do not like when I pay for something I can not use.  I think we all should make apple eather extend our match time or give us a partial refund  grr

  • borjo Level 1 Level 1

    I hope so. Unfortunately, that wont happen

  • Chrisjohn06 Level 1 Level 1

    It feels like icloud/imatch issues are happening more and more.  With more market pressure they need to get back to things just working.

  • LuisandNettie Level 1 Level 1

    I am having the same issue.  I only get to step 1 though... I get all the way to the end of step 1 while it is sending data to Apple, I get the error.  >.<  This is extremely frustrating, and I agree that they should extend our time for the inconvenience this is causing us.  Hopefully come Monday they will have some resolution.

  • Zala Level 1 Level 1

    Same here in Malaysia. Been trying for 24 hours with no luck at all. Hope we can see the beautiful cloud soon.

  • terryblyth2 Level 1 Level 1

    Yep, I've got this now. I've got access to no music at the mo!

     

    Error 4010 after about 7 minutes of trying on Step 1.

  • wolfcam Level 1 Level 1

    Same in Brazil

  • wpwood3 Level 1 Level 1

    My iTunes Match is working again.

    Hope it stays that way...

  • roebeet Level 2 Level 2

    Same here - I got one song matched, finally (had to turn off Match / turn on).  Time to try a few albums, now.....

  • kizzasly Level 1 Level 1

    Seems to be working for me too.. In Australia time is 2:04pm Monday. Had to do the hold option turn off itunes match, then turn back on. All is working.

     

    Please don't everyone rush to Match and crash it again

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