My MacBook Pro Retina keeps crashing

Thanks, that hasn't fixed the problem:

Interval Since Last Panic Report: 24079 sec

Panics Since Last Report: 1

Anonymous UUID: 1272245F-8297-4B2A-88BD-6FC46B9A20DC

Thu Jul 19 21:15:30 2012

panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f823d19b1, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000121100000084, CR3: 0x00000001ded1c015, CR4: 0x00000000001606e0

RAX: 0xffffff7f823d1a84, RBX: 0x0000000000000077, RCX: 0x000012110000007c, RDX: 0x00000000007aa59f

RSP: 0xffffff80f43bb9b0, RBP: 0xffffff80f43bb9c0, RSI: 0xffffff8018454400, RDI: 0xffffff8016f49000

R8: 0x0000000000000075, R9: 0xffffff7f8242b380, R10: 0xffffff80f43bb92c, R11: 0xffffff80f43bb930

R12: 0xffffff8017afc088, R13: 0xffffff8016f49000, R14: 0xffffff80d39bb000, R15: 0xffffff8016f49000

RFL: 0x0000000000010282, RIP: 0xffffff7f823d19b1, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000121100000084, Error code: 0x0000000000000002, Faulting CPU: 0x6

Backtrace (CPU 6), Frame : Return Address

0xffffff80f43bb660 : 0xffffff8000220792

0xffffff80f43bb6e0 : 0xffffff80002c4794

0xffffff80f43bb890 : 0xffffff80002da55d

0xffffff80f43bb8b0 : 0xffffff7f823d19b1

0xffffff80f43bb9c0 : 0xffffff7f823d5f7d

0xffffff80f43bbb00 : 0xffffff7f823d2ed4

0xffffff80f43bbb60 : 0xffffff800065593e

0xffffff80f43bbb80 : 0xffffff800065621a

0xffffff80f43bbbe0 : 0xffffff80006569bb

0xffffff80f43bbd20 : 0xffffff80002a3f08

0xffffff80f43bbe20 : 0xffffff8000223096

0xffffff80f43bbe50 : 0xffffff80002148a9

0xffffff80f43bbeb0 : 0xffffff800021bbd8

0xffffff80f43bbf10 : 0xffffff80002af140

0xffffff80f43bbfb0 : 0xffffff80002dab5e

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f823c9000->0xffffff7f8242ffff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80829000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f8088d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80854000

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:

11E2620

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 22551897644517

last loaded kext at 3431431268736: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f80797000, size 12288)

last unloaded kext at 3498110409600: com.apple.driver.AppleUSBCDC 4.1.19 (addr 0xffffff7f80794000, size 12288)

loaded kexts:

com.sophos.kext.sav 8.0.4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AGPM 100.12.69

com.apple.driver.ApplePlatformEnabler 2.0.5d3

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AppleHDA 2.2.3f13

com.apple.driver.AppleMikeyDriver 2.2.3f13

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.7f2

com.apple.GeForce 7.2.8

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ApplePolicyControl 3.1.32

com.apple.driver.AppleMuxControl 3.1.32

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD4000Graphics 7.2.8

com.apple.driver.AppleIntelFramebufferCapri 7.2.8

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.0.4

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AirPort.Brcm4331 560.7.21

com.apple.driver.AppleSDXC 1.2.2

com.apple.driver.AppleUSBHub 5.0.8

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleUSBEHCI 5.0.7

com.apple.driver.AppleUSBXHCI 1.0.7

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.DspFuncLib 2.2.3f13

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.2.3f13

com.apple.iokit.IOHDAFamily 2.2.3f13

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleGraphicsControl 3.1.32

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.nvidia.nvGK100hal 7.2.8

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.NVDAResman 7.2.8

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2

com.apple.iokit.IOBluetoothFamily 4.0.7f2

com.apple.driver.AppleThunderboltDPInAdapter 1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.7

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.0.8

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.5

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f28

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)

Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 4

You have added:

com.sophos.kext.sav 8.0.4

Have you updated with the Apple Software Update released 18-July ?

Have you updated to the latest version of Chrome?

Like jray has written before, I got rid of the panics switching off automatic graphics switching in the Energy Savings preferences. The panic seems to occur for several applications (not only Chrome) that trigger a change in graphics. Even switching to full screen mode (for an application named AppViz2) triggers a panic as long as automatic switching is turned on. I have installed all updates available (there were two?). My impression is it improved but it is definitively not fixed...

I haven't had any issues yet with Mountain Lion. Has anyone else had a kernel panic on ML?

I had two kernel panics on Mountain Lion. The problem, I think, is these new Macbook Pros.

My story:

Tons of apps were crashing left and right: Evernote, Reminders, Pages, etc. What's worse, the computer had multiple kernel panics in the first week of purchase, none of which could be attributed to Chrome, Skype, or any of that nonsense. When I ran the Apple hardware test, everything came up fine. Took the computer to the Genius Bar, who recommended that I erase and reinstall. I did that, and I just experienced another crash today. I was in Pages, and the entire computer froze, although I could move my cursor.

Put simply, I dropped almost four thosuand dollars on what should be the best computer on the planet, but is actually a piece of crap.

I only wish I knew whether it was hardware or software, so that I could actually fix the problem.

Either way, I severely doubt I will purchase another Apple computer.

I'm frustrated as well. Spent $3,500+ and for that kind of money this thing should be huming. I've had many MACs and since roughly 2000 I've never owned a MAC that crashes as much as my MBPr. I sold my MBair to buy this and I don't think my MBair crashed once. My MBPr crashes at least once a day. The crashes aren't as frequent in Mountain Lion (compared to Lion) but are still occuring. I don't use chrome and skype isn't open during these crashes. I use Evernote, Safari, and MS Remote Desktop heavily. I believe Evernote and Safari are both crashing it. Attached is the Panic error report. Considering the money spent the whole situation is unacceptable. Will try the graphics adjustment.

Any suggestions? Thanks.

_____________________________________________________________________

Interval Since Last Panic Report: 158506 sec

Panics Since Last Report: 2

Anonymous UUID: CC2C3374-9ECB-4972-8E22-F7E832F3AB70

Thu Aug 2 02:18:07 2012

panic(cpu 0 caller 0xffffff7f8433fc85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff8214ec0000 0x0e7150a2, D0, P2/4

Backtrace (CPU 0), Frame : Return Address

0xffffff81d7ef3520 : 0xffffff8003c1d5f6

0xffffff81d7ef3590 : 0xffffff7f8433fc85

0xffffff81d7ef3620 : 0xffffff7f844395b7

0xffffff81d7ef3680 : 0xffffff7f8443962b

0xffffff81d7ef36f0 : 0xffffff7f84789491

0xffffff81d7ef38b0 : 0xffffff7f8445f75d

0xffffff81d7ef38e0 : 0xffffff7f843499e6

0xffffff81d7ef3990 : 0xffffff7f843450b8

0xffffff81d7ef3b80 : 0xffffff7f84346ac6

0xffffff81d7ef3c60 : 0xffffff7f842da46e

0xffffff81d7ef3df0 : 0xffffff7f842da7ab

0xffffff81d7ef3e10 : 0xffffff7f85db38c6

0xffffff81d7ef3ef0 : 0xffffff7f85db37b6

0xffffff81d7ef3f40 : 0xffffff7f85db28e7

0xffffff81d7ef3f60 : 0xffffff8003c3dcae

0xffffff81d7ef3fb0 : 0xffffff8003cb2677

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f842d8 000->0xffffff7f845dafff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8424d000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f842c4000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f84281000

com.apple.nvidia.nvGK100hal(8.0)[9BC05A35-E5AB-338A-A2D7-E397FD91CACD]@0xffffff 7f845e8000->0xffffff7f848ebfff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f842 d8000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8424d000

com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f85db1000->0xffffff7f85dc0fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8424d000

dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7f84d50000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f842c4000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f84281000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x0000000003a00000

Kernel text base: 0xffffff8003c00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 159570390114466

last loaded kext at 150507008545048: com.sophos.kext.sav 8.0.4 (addr 0xffffff7f85f46000, size 24576)

last unloaded kext at 150504630589358: com.sophos.kext.sav 8.0.4 (addr 0xffffff7f85f3e000, size 20480)

loaded kexts:

com.sophos.kext.sav 8.0.4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.0.5d4

com.apple.driver.AGPM 100.12.69

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.0f2

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.GeForce 8.0.0

com.apple.driver.AppleIntelHD4000Graphics 8.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMuxControl 3.2.6

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.AppleIntelFramebufferCapri 8.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleSDXC 1.2.2

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBXHCI 1.1.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.nvidia.nvGK100hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM768E, 751.28 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: iPhone, apple_vendor_id, 0x12a0, 0x1a120000 / 4

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4

Chris 36-

That panic is a graphics problems:

panic(cpu 0 caller 0xffffff7f8433fc85): NVRM[0/1:0:0]: Read Error

NVRM is the NVidia Display Memory.

But it could also be caused by Sophos anti-Virus.

You need to Un-Install Sophos anti-Virus or boot and run in Safe Mode (which removes that) for Apple to pay attention to your problems.

If you remove that kext and still have crashes, you have a Hardware problem and will need a repair.

Hi again,

After having installed Mountain Lion, the panic has gone away. I have been able to turn on Automatic Switching of Graphics again. There are some smaller other issues now ;-) but at least I'm able to work with my new MBP again.

phrozted-

The suggestion to re-install (onto a blank slate) is the Genius way of ensuring that you have not added deadly extensions that are crashing Mac OS X.

If you can post the panic logs, Readers here are ready to help analyze the problem.

Often, the answer to ¿Hardware or Software? is right in the panic log.

Mac OS X: How to log a kernel panic

Grant, thanks a bunch. Here's my panic log (1 of 2):

Sat Jul 28 23:10:08 2012

panic(cpu 4 caller 0xffffff802acb7b95): Kernel trap at 0xffffff802ac3fbea, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000057410029, CR4: 0x00000000001606e0

RAX: 0xffffff802b28eb04, RBX: 0x0000000000000000, RCX: 0xffffff802b28eb00, RDX: 0x0000000000000000

RSP: 0xffffff81fc4f3d20, RBP: 0xffffff81fc4f3d50, RSI: 0x000000005048887e, RDI: 0xffffff806c0c4f58

R8: 0x0000000000477e72, R9: 0x0000000000000000, R10: 0xffffff81ec269000, R11: 0x00000000ffffff01

R12: 0xffffff806c0c4f58, R13: 0xffffff806c0c4f60, R14: 0xffffff8054c9c328, R15: 0x0000000000000001

RFL: 0x0000000000010086, RIP: 0xffffff802ac3fbea, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address

0xffffff81fc4f39c0 : 0xffffff802ac1d5f6

0xffffff81fc4f3a30 : 0xffffff802acb7b95

0xffffff81fc4f3c00 : 0xffffff802acce4ad

0xffffff81fc4f3c20 : 0xffffff802ac3fbea

0xffffff81fc4f3d50 : 0xffffff802ac1a32a

0xffffff81fc4f3de0 : 0xffffff802ac4f990

0xffffff81fc4f3e10 : 0xffffff802ac20abd

0xffffff81fc4f3e40 : 0xffffff802ac10448

0xffffff81fc4f3e90 : 0xffffff802ac195fb

0xffffff81fc4f3f00 : 0xffffff802aca597e

0xffffff81fc4f3fb0 : 0xffffff802acceabe

BSD process name corresponding to current thread: acaptured

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x000000002aa00000

Kernel text base: 0xffffff802ac00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 30530200087172

last loaded kext at 8097138315: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7facbbf000, size 36864)

last unloaded kext at 298001086282: com.apple.iokit.IOEthernetAVBController 1.0.2b1 (addr 0xffffff7fabda8000, size 28672)

loaded kexts:

jp.co.cyphertec.CypherGuard.kext.CTracGuardDrv 1

jp.co.cyphertec.CypherGuard.kext.CExeGuardDrv 1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 100.12.69

com.apple.driver.ApplePlatformEnabler 2.0.5d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.0f2

com.apple.GeForce 8.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMuxControl 3.2.6

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleIntelHD4000Graphics 8.0.0

com.apple.driver.AppleIntelFramebufferCapri 8.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleSDXC 1.2.2

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBXHCI 1.1.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.nvidia.nvGK100hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

And another:

Interval Since Last Panic Report: 19375 sec

Panics Since Last Report: 1

Anonymous UUID: 2344CB96-641F-4A3C-BDFC-4BE5C34647E0

Wed Jul 25 16:43:42 2012

panic(cpu 0 caller 0xffffff80046b7b95): Kernel trap at 0xffffff800463fbea, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000039e0f01f, CR4: 0x00000000001606e0

RAX: 0xffffff8004c8eb04, RBX: 0x0000000000000000, RCX: 0xffffff8004c8eb00, RDX: 0x0000000000000000

RSP: 0xffffff81d7853d20, RBP: 0xffffff81d7853d50, RSI: 0x000000005048887e, RDI: 0xffffff8029a62e88

R8: 0x00000000003681fc, R9: 0x0000000000000000, R10: 0xffffff81c4b6c000, R11: 0x00000000ffffff01

R12: 0xffffff8029a62e88, R13: 0xffffff8029a62e90, R14: 0xffffff802b7f1d20, R15: 0x0000000000000001

RFL: 0x0000000000010086, RIP: 0xffffff800463fbea, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81d78539c0 : 0xffffff800461d5f6

0xffffff81d7853a30 : 0xffffff80046b7b95

0xffffff81d7853c00 : 0xffffff80046ce4ad

0xffffff81d7853c20 : 0xffffff800463fbea

0xffffff81d7853d50 : 0xffffff800461a32a

0xffffff81d7853de0 : 0xffffff800464f990

0xffffff81d7853e10 : 0xffffff8004620abd

0xffffff81d7853e40 : 0xffffff8004610448

0xffffff81d7853e90 : 0xffffff80046195fb

0xffffff81d7853f00 : 0xffffff80046a597e

0xffffff81d7853fb0 : 0xffffff80046ceabe

BSD process name corresponding to current thread: acaptured

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x0000000004400000

Kernel text base: 0xffffff8004600000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 19398492147181

last loaded kext at 5826384623197: com.apple.driver.AppleUSBCDC 4.1.21 (addr 0xffffff7f859f3000, size 16384)

last unloaded kext at 5946365580917: com.apple.driver.AppleUSBCDC 4.1.21 (addr 0xffffff7f859f3000, size 12288)

loaded kexts:

jp.co.cyphertec.CypherGuard.kext.CTracGuardDrv 1

jp.co.cyphertec.CypherGuard.kext.CExeGuardDrv 1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePlatformEnabler 2.0.5d4

com.apple.driver.AGPM 100.12.69

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleIntelHD4000Graphics 8.0.0

com.apple.driver.AppleHDA 2.3.0f2

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.GeForce 8.0.0

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMuxControl 3.2.6

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.AppleIntelFramebufferCapri 8.0.0

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleSDXC 1.2.2

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBXHCI 1.1.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IONetworkingFamily 3.0

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.nvidia.nvGK100hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

System Profile:

Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f28

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334248302D434B302020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334248302D434B302020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM768E, 751.28 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

Those kernel panic happened at the same address, in parts of the system that did not have long callback names. The routine that crashed is:

acaptured

a search for that brings up this:

it appears to be part of the DRM engine installed with the player for a Japanese video streaming service.

In addition, you have these non-Apple kexts installed which may be the problem:

jp.co.cyphertec.CypherGuard.kext.CTracGuardDrv 1

jp.co.cyphertec.CypherGuard.kext.CExeGuardDrv 1

To test, you will need to remove the underlying software with the Un-installer, or remove these kexts and any startup Items or launch items or launch daemons they have installed.

When you asked Apple, they will recommended you erase the drive and install anew, possibly because they did not dig into it enough to figure out why it was crashing.

One "rule of thumb" for protecting your Mac: Never install a "filter" or Codec or Driver that comes from the same site as the source you want to play -- it is usually not healthy.

.

Grant Bennet-Alder - thanks. I forgot about Sophos. I had updated it and I'm running the latest version which I thought was sufficient. However, I'll heed your advice and completely remove it to see if that helps. Appreciate the assistance.

Questions: I have a mac pro, mac mini, and MBPr all are running Mountain Lion and Sophos. Why is Sophos + mountin lion only crashing my MBPr, while the MacPro desktop and MacMini are working great without any issues? Why would there be a conflict between Sophos and Retina Display/NVidia graphics card? AntiVirus software seems like a weird trip up for a graphics card. Also who is to blame - Sophos or Apple? Do you believe an update from Sophos could resolve the issue?

Thanks,

CMM

At the moment it looks like you have a graphics problem, but you cannot be sure unless/until you remove the non-Apple stuff and reproduce the crash without it.

If you can reproduce the crash, print the crash report and call AppleCare or make a Genius Bar appointment.

If you can't reproduce the crash, it only happens with Sophos installed, so contact Sophos and ask them why running their software crashes your Mac.

The difference between your Macs is the graphics Hardware, and the tricky way it switches back and forth for optimum performance under different conditions.

I'd love to hear from someone who has a crash problem like this and goes to the Genius Bar about it. I've not had time to do that (3hr trip, assuming the GB doesn't take the rest of the day). I'm having the same trouble.

Though there's documentaiton on apps like Chrome causing these crashes, it's driver related and happens with other apps too. You can blame a dozen apps for the crash, or look at the Operating System that SHOULD NEVER CRASH!

If your OS crashes because an app has a problem, that's just an OS bug that needs fixed.

If someone has more news, please share. As of now, I'm assuming this is a somewhat widespread bug, perhaps hardware failure. But, it looks like a bad video driver to me. And, it seems Apple is either unaware or uninterested in admitting to the problem at the moment.

I did read where someone suggested turning off automatic graphics switching. I did. We'll see if that helps.