Not happy with Ipod and the warentee :(

Question

Not happy with Ipod and the warentee :(

So my 15 yr old son spent his own money to get an Ipod ($300! ). We've had it less than 5 months & it's now broken. We sent it in for repair (which, come to find out, they don't repair it, they replace it) and they won't honor their warentee! I'm so mad!!!

I was wondering if anyone else has had a good experience with them? I hear they always die! 😟 I'm sad for Bash, cause now he's got NOTHIGN! 😟

Ipod photo, Windows 2000

Posted on Mar 20, 2006 11:03 AM

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Answer 1

Bryan Mick

Level 6

13,026 points

Mar 20, 2006 11:07 AM in response to not happy with ipod

How did his iPod break? Most electronic's warranties (including the iPod) don't cover accidental damage such as drops, trips through the washer, etc. It's a bummer when it happens, but it makes sense from the manufacturer's point of view.

Anyway, there are some third-party repair services around that will attampt to fix your iPod for a fee. Try Google.

Good luck.

Cheers!
-Bryan

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Answer 2

Mar 20, 2006 11:07 AM in response to not happy with ipod

First of all, Bash is a sweet name if that is your sons name. And to be honest there is really nothing you can do about it, unless you bought the apple care program. If not, then you only have one month of warrenty on it. Which is ufortunate. Unless the problem is resolvable.

Post what the problem is and maybe we can diagnos somethign about it that might save you some trouble when dealing with crapple.

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Answer 3

Bryan Mick

Level 6

13,026 points

Mar 20, 2006 11:10 AM in response to ChardonTech

The iPod comes with a standard one year warranty. With the Applecare plan, you can extend that to two years. Either way, depending on how the iPod actually broke, she may or may not be covered.

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Answer 4

Mar 20, 2006 11:28 AM in response to not happy with ipod

Thanks Mr. Brian "don't panic". Must be easier for you to throw away $300 bucks. 😟 We don't have money to throw around, like you.

I'm super sad about this, and have already posted to 3 moms groups that I-pod isn't helping us out with this at all.

My suggestion: anyone thinking of getting one, just donate your money to a needy cause, because Apple has enough money! 😟

Bash (his name is Sebastian & thanks for nice words about his name, I like it too:) will have to come on later & post what it's doing. I know he mentioned a black apple, a sad face and exclamation point.

What bothers me is the I-pod was having legit issues. The nick on the moniter...I could care less. If the real issues would be fixed, he could still use his I-pod. They won't even look at it (since they don't fix...only replace) Which says to me, they know they are making junk.

What I will do in the future (for any gifts & my other children) is a basic MP3 player, that won't cost an arm & leg. That way if it breaks, we can afford a new one, or at least not feel so cheated. We'll save our money & just pay the electric bill or a car payment instead of getting another I-pod, that's for sure! 😟 😟 😟

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Answer 5

Masna

Level 4

2,651 points

Mar 20, 2006 11:43 AM in response to not happy with ipod

What's so terrible about a brand new iPod? I'd take it.

Edit: Sorry, I misunderstood. Disreguard this; digress.

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Answer 6

Mar 20, 2006 11:45 AM in response to Masna

LOL 🙂 I may just send you this one! It's junk if you ask me. Anything you spend over 300 bucks on, should still work GREAT less than 6 months down the road.

I'm sure you don't need an over-priced / non-working Ipod... right? ha ha

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Answer 7

Masna

Level 4

2,651 points

Mar 20, 2006 11:50 AM in response to not happy with ipod

Apparently you misunderstood my misunderstanding. I thought you said Apple actually replaced your iPod, and you were upset about this because you simply wanted your original one fixed.

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Answer 8

Mar 20, 2006 11:52 AM in response to Masna

Oh, I wish. I'd actually take an old walkman over what we've got. At least we could use it. 😟

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Answer 9

Mar 20, 2006 1:27 PM in response to not happy with ipod

Sorry to hear about the iPod. There's a few answers i need to know. Are you using a Windows Computer or a Macintosh? What size is the iPod (how many GB's) you can find this out by looking on the back of the iPod towards the bottom. It will either say "30GB" or "60GB". There will be a little line surrounding the lettering. What version of iTunes do you use. You can find this out by going to iTunes, then going to "Help" in the menu bar, then selecting "About iTunes". Lettering will start to come up and the first thing that comes up will say the version. It will be grey lettering and it will say something like "iTunes X.X.X", X's being whatever numbers are there. What iPod Firmware version do you have? You can find this out by going to the maiun menu on the iPod, selecting "Settings" then selecting "About" and then you will see a word "Version". Look across from that to see the version your using. It should 1.0 or 1.1. I don't think you will be able to do that though since you can't get it to do anything.
After you answer these, I can give you some more info that might help to explain what's wrong with the iPod.
Hope this helps a little!

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Answer 10

Mar 20, 2006 2:31 PM in response to Jamie Green

Thanks for the help. Bash has already tried that. When it comes on, it shows a warning sign & turns off.

So if anyone knows anything that would help, I'd appreciate it. 🙂

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Answer 11

degoar

Level 1

0 points

Mar 20, 2006 2:45 PM in response to ChardonTech

yea girl you choose that name? you go you need to have more kids because i cant stand people who give thier children sad names-thats just not fair to them
Bash---way cool

and for the ipod problem well what happend to it? like dude said they dont repair things like drops and all that thats why its kinda like a diamon or something cost so much $$ and you cant really do anything with it or take it anywhere its. unenjoyable

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