Not happy with Ipod and the warentee :(

So my 15 yr old son spent his own money to get an Ipod ($300! ). We've had it less than 5 months & it's now broken. We sent it in for repair (which, come to find out, they don't repair it, they replace it) and they won't honor their warentee! I'm so mad!!!

I was wondering if anyone else has had a good experience with them? I hear they always die! 😟 I'm sad for Bash, cause now he's got NOTHIGN! 😟

Ipod photo, Windows 2000

Posted on Mar 20, 2006 11:03 AM

26 replies

Mar 20, 2006 4:36 PM in response to jambandbrian

It started just giving him warnings. Like the sad face or an exclamation point or a black apple & turning off. He kept resetting it & it dropped off his computer & the screen (moniter) hit the desk & so it messed that up.

We're fine w/ the screen messed up... if there were no other problems, he could at least still listen to music. (ya know) But now it does nothing.

We've only had it 6 months! I know all have to die sooner or later, but geezh... you'd think after 6 months, and you pay so much for these things, it should work longer than that. Right? 😟

Mar 20, 2006 4:43 PM in response to not happy with ipod

here this link has some info about the different warning pictures

http://docs.info.apple.com/article.html?artnum=93936

http://docs.info.apple.com/article.html?artnum=61003

Mar 20, 2006 5:48 PM in response to not happy with ipod

Agreed, 6 months is WAY too soon to kick the bucket. Tried a full restore??

Mar 20, 2006 5:58 PM in response to jambandbrian

Full system restore, yes we tried. Didn't work. I'm going to try those links, the 2 different warning signs are on the lists... so I'll let you know if it worked. Thanks a million! 🙂

Masna

Level 4

2,651 points

Mar 20, 2006 6:00 PM in response to not happy with ipod

When you say full "system restore"...exactly what do you mean?

Mar 20, 2006 6:00 PM in response to not happy with ipod

There are lots of things to try before giving up but be prepared, the fall may have killed it. I hope this is not the case.

Mar 20, 2006 9:48 PM in response to not happy with ipod

if you take it to the genious bar at an apple store, they should fix it for free if it's under a year old. that's the warrenty.
anyway, why don't you take the replacement? It's free isn't it?

Windows XP iPod 60g - 5g Video

Mar 20, 2006 11:21 PM in response to Marc Perkel

You abused your iPod by bashing/slammiing/having it "fall" on a desk and then the floor-hard enough to damage it.
You then come here to whine how Apple will not fix it?

Plain and simple-the abuse was evident to them, so your warranty was voided-as specified.

Mar 21, 2006 8:01 AM in response to Johnathan Burger

The fall is not what broke the ipod. It was malfunctioning before the fall. We are not asking for a new Ipod, just for the warning issues to be fixed. It still should work with a nicked screen.

It's not my fault that Apple makes cheap ipods & would rather replace them, instead of a small investment & fix (repair) them.

It still turns on, it just is giving the same issues it had before the drop. Black apple, exclamation point, warning sign... Everyone I know has had to get replacements, which says they aren't made well.

I repeat, I don't expect them to replace it because we threw it against the wall (which is what I want to do w/ it)... but we are just wanting the (techn.) problems fixed so we can use the dang thing. That's all.....

dergeist

Level 1

0 points

Mar 21, 2006 8:41 AM in response to not happy with ipod

It's not my fault that Apple makes cheap ipods &
would rather replace them, instead of a small
investment & fix (repair) them.

Actually, they do fix them; they just send you a replacement (refurbished or new) to speed up the turn-around time. When I had to replace my ipod it only took 5 days from the day I sent it out to the day I recieved a replacement. If they actually took and fixed your specific ipod and returned it to you then it would take much longer and would be a logistical nightmare (I think they send them to china to be fixed, but I'm not positive).

That aside, what steps have you actually taken to replace it? Did you send it in and it was rejected and sent back? If you haven't tried sending it in, then go to this link http://depot.info.apple.com/ipod/. Read through the troubleshooting steps and if it still doesn't work, then you can enter your ipods serial number (engraved on the back of the ipod) to get started on the replacement process. If the screen really is nicked as you said and not cracked then you should qualify for a replacement.

You're right, for something so expensive they shouldn't break so easily, but the case remains that electronics in general are pretty fragile and don't like being dropped. I would recommend that if you are able to get a replacement or fix the current one that you buy a protective case for it, preferably something soft (like silicone) that will absorb the energy of a fall and protect your hard drive. If your son is at all active this is almost a necessity.

Anyways, I hope this helps. Good luck and sorry for the long post!

Mar 22, 2006 5:12 AM in response to not happy with ipod

Repairing them is actually more expensive than replacing it. There are millions of these things sitting in a warehouse somewhere. No point in paying somebody to take them apart and put them back together.

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Not happy with Ipod and the warentee :(