You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Retina Macbook Pro WiFi and Bluetooth issue

Hey all,

i'd be really thankful for some info on the following issue :

i've got a Retina Macbook Pro and a Bluetooth Sound System from Logitech. The System connects to Macbook via Bluetooth which always works fine. Connecting to internet via WiFi works fine as well. The problem occurs when i use both WiFi and Bluetooth simultaneously : there seems to be some kind of interference, which makes my internet either go down completely or become very slow. This issue is not that nasty, but I'd expect a $2300 machine to work perfectly. So my question is : is this problem known for all of new Retina Macbooks or is it just my unit? In case it's just my unit, i'd still have a chance of exchanging it for a new one. But i'd like to know for sure where this problems comes from. I'd also be very thankful for every other solution you can think of.



Thanks in advance

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jul 17, 2012 3:19 AM

Reply
291 replies

Feb 16, 2017 6:05 AM in response to nickfxx

I have similar issues when using new 2016 Mac Book Pro (non touch pad) with a bluetooth music reciever connected to a stereo system. Playing a local file with wifi off and it's fine, turning on wifi = catastrophy if I'm not within half a meter from the reciever, and problems even then.


Using my iPhone or iPad, no problems and even with wifi turned off the Mac Pro has a much poorer range than iPhone/iPad with wifi on. I can play from the iPhone at aproximately the double the distance compared to the Mac Book Pro.


Why can a small iPhone beat a considerably larger and more expensive laptop? The bluetooth/wifi design of the MacBook Pro must be really bad.


Fascinating to read this five year old thread having just bought a Mac Book Pro and realizing Apple never fixed it although five years went by.

Jul 17, 2012 3:40 AM in response to nickfxx

I think that if were an issue on all MBP-R's we'd be hearing a lot more about it... but, as it is, we're hearing enough about it to know that it is an issue. If you don't want to return your machine - and if you're past the 14-day 'no questions asked' return policy - you may want to see if there is any software 'fix' in Mountain Lion, which should be out in the next couple of weeks (if not sooner). If ML doesn't fix the problem, you're still under warranty so your machine could be repaired.


However, if you're still within 14-days of purchase, I would return it.


Clinton

Jul 18, 2012 6:58 PM in response to nickfxx

My retina MBP is doing this as well. I started noticing that when downloading a large file, the connection would drop out and the files would sit while the download speed kept dropping. But it would usually kick back in again after 2-3 minutes. After reading these forums, I have confirmed that this happens every time the MBP picks up my bluetooth magic mouse. If I turn bluetooth off, start downloading a file, and turn bluetooth on while still downloading, the download will drop out every time. And, pings shoot up from 2-5 ms to 15-100 ms when turning bluetooth back on.


I'm hoping Mountain Lion can somehow provide a software fix to this problem.


I don't know Clinton, I'm not so convinced the problem isn't widespread... Does anyone have the a retina MBP that is NOT experiencing this problem?

Jul 21, 2012 12:36 PM in response to AppNerds

Do you guys have a dual band wireless router that you can test your MBPr with ? If you hold down the option key and click on the WiFI Menu Extra, note down the channel number. (If this is between channe 1 and 11, then you are on the 2.4 Ghz network).


Bluetooth should only affect 2.4 Ghz, so if you have a dual band router and you use the 5 Ghz network to connect your WiFi network, you should not see this issue happening anymore.


But if you do see the issue when using a 5 Ghz network too, then this has nothing to do with Bluetooth.

Aug 5, 2012 4:28 AM in response to nickfxx

Me too, Macbook Retina Pro 2.6 using 10.8 Mountain Lion connecting to Wireless N Network on Belkin derivative router.

No problems.

Turn on Bluetooth and watch packets drop, speed drop to about 5% of normal if anything.

Tried different networks, B, G, Closer to Router, force channels 1, 6, 8, 11 but nothing helps other than turn bluetooth back off.


Anyone on MBR not having this problem?

Aug 6, 2012 6:06 AM in response to wifiguru

Thanks wifiguru

Happens with my Belkin Derivitive (iinet Bob device), Linksys WAG 320N, My Nokia Lumia 800 WiFi, Whatever MacDonalds use and a Cisco AP (Model unknown).

Strength between -40 and -90, worse impact on poor signal strength but I can get the same problem less than 2 metres from the AP.

B, G, N all same effect. Channels 1, 6, 8, 11 all same effect.

Aug 7, 2012 3:03 AM in response to DellaNewToMac

DellaNewToMac wrote:


Update on my post.

Got Airport Express today to try it out. Configured it to have different names on 5GHZ and 2.4 and when using the 2.4, exact same problem. When using the 5GHZ problem does not exhibit. Of course the trade off is network range.

Ok but that does not solve the problem, it is a work around. This should not happen. Systems are defective.

Retina Macbook Pro WiFi and Bluetooth issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.