'Magic' mouse does not scroll

This so-called 'magic' mouse came with my iMac. It simply does not work; I've followed every piece of advice & guidance - have gone into the settings & ticked all the relevant functions - but the 'scroll' function does not exist. I roll my finger down the mouse, exactly as in the guidance illustrations - and absolutely nothing happens. All this does is bring up a scroll bar on the right-hand side, so I then have to move over & use the scroll bar - something I've not had to do for years with my Windows PC & wireless mouse with a wheel. Is this seriously how this mouse is meant to work? I.e. it simply activates a 1990's style scroll bar?! If so I think this is a bit of a cheek; Macs are not cheap; they could at least have supplied it with a proper functioning mouse. Especially given that it also comes with tiny stunted keypad with some crucial functions missing. I will now have to replace both of these - at additional expense!

iMac, Mac OS X (10.7)

Posted on Jul 17, 2012 8:21 AM

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Posted on Jan 29, 2014 1:43 AM

I had a similar problem with my mouse not scrolling. The horizontal swipe worked ok, but not the vertical. Apple support talked me through an option which has sorted out the problem. I guess this might not work for everyone, but worth a shot…


  • Go to System Preferences>Accessibility (formerly 'universal access')
  • Select Mouse & Trackpad from the menu on the left hand side
  • Click on Mouse Options button bottom right
  • in the small pop up window ensure that the scrolling box is checked and 'without inertia' selected from the drop down menu.


Worked for me. Good luck.

50 replies

Mar 10, 2016 4:02 PM in response to rcastardo

I agree. I bought my mouse this past Saturday and it stopped scrolling on Wednesday. I have tried the restart but frankly, seeing as to how I also bought the laptop on Saturday and had to return it for a new one on Tuesday, this is a dismal outlook for apple. On principle it seems ridiculous I should be messing with PRAM or what nots when the items are brand new. To say that this has been a letdown is putting it lightly.

Mar 19, 2016 2:48 PM in response to AliWonder

I fixed this in my Macbook Pro, maybe you have to use another USB mouse to complete the tests.


1. Open "Bluetooth Preferences" and remove Magic Mouse.

2. After, open System Preferences > Mouse > Configure Bluetooth Mouse. (Maybe in this step, the Bluetooth settings are showing you a message to add again the mouse. Click in "cancel" and check the option the said about "ignore this mouse/device").

3. Turn off and turn on your Magic Mouse with the "Configure Bluetooth Mouse" window opened. Your device are appear here. Click in "Continue". Now, you can configure scroll and other settings to your preference.



I hope that helps you.

Mar 19, 2016 4:18 PM in response to profiledp

I get to step two of your instructions and my computer just says "wait for a Bluetooth mouse to be discovered or connected" and it says "no mouse found" so it won't let me configure anything. The magic mouse is charged up too.

Thank you for taking the time to offer help though.

I am just extremely frustrated that something so new is giving so much trouble. I am to the point of tossing this stupid mouse out the window and getting another one. I bet Steve Jobs is rolling in his grave over how much quality had gone down in Apple products. The "brand new MacBook Air" also had to be returned for a new one!

May 13, 2016 5:22 AM in response to NobodyElse

My Magic Mouse 2 is not scrolling. I tried all advices, and it is still not working. It looks like I have to upgrade to El Capitan. Is that true ?

Anyway upgrading to El Crapitan makes my Mac out of order for the Wifi connection and the email, as I head formerly. So I quickly came back to the 10.10.5, with my old batteries Mouse less Magic.

🙂

Aug 23, 2016 6:43 AM in response to ranafaisal

The original post here is over four years old. Can I suggest you write a new question and post it in this forum. Tell us what version of mouse (1 or 2) you are using, when you bought it, what machine you have and what OS you are using. There are answers tailored to each of these points.


Unless you give us the facts we will not be able to show you why your Apple product was a good buy.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

'Magic' mouse does not scroll

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