You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AliWonder Author

Level 1

33 points

'Magic' mouse does not scroll

This so-called 'magic' mouse came with my iMac. It simply does not work; I've followed every piece of advice & guidance - have gone into the settings & ticked all the relevant functions - but the 'scroll' function does not exist. I roll my finger down the mouse, exactly as in the guidance illustrations - and absolutely nothing happens. All this does is bring up a scroll bar on the right-hand side, so I then have to move over & use the scroll bar - something I've not had to do for years with my Windows PC & wireless mouse with a wheel. Is this seriously how this mouse is meant to work? I.e. it simply activates a 1990's style scroll bar?! If so I think this is a bit of a cheek; Macs are not cheap; they could at least have supplied it with a proper functioning mouse. Especially given that it also comes with tiny stunted keypad with some crucial functions missing. I will now have to replace both of these - at additional expense!

iMac, Mac OS X (10.7)

Posted on Jul 17, 2012 8:21 AM

Top-ranking reply

Barry Hemphill

Level 8

40,468 points

Posted on Jul 18, 2012 3:12 AM

Hello:

is it supposed to actually scroll down the page like a wheel would do when you rub your finger along the top;

It scrolls up and down when you rub your finger vertically. It will do the same for horizontal scrolling when you rub the finger horizontally.

Sorry about the acronyms - I sometimes "assume" things - and you know what that does. 😉

SMC=system management controller - reset like this:

http://support.apple.com/kb/HT3964

PRAM=parameter random-access memory - reset like this:

http://support.apple.com/kb/PH4405

Both of those sometimes fix odd problems. Neither operation will harm anything.

Barry

View in context

50 replies

nukekyra

Level 1

0 points

Mar 10, 2016 4:02 PM in response to rcastardo

I agree. I bought my mouse this past Saturday and it stopped scrolling on Wednesday. I have tried the restart but frankly, seeing as to how I also bought the laptop on Saturday and had to return it for a new one on Tuesday, this is a dismal outlook for apple. On principle it seems ridiculous I should be messing with PRAM or what nots when the items are brand new. To say that this has been a letdown is putting it lightly.

Mar 19, 2016 2:48 PM in response to AliWonder

I fixed this in my Macbook Pro, maybe you have to use another USB mouse to complete the tests.

1. Open "Bluetooth Preferences" and remove Magic Mouse.

2. After, open System Preferences > Mouse > Configure Bluetooth Mouse. (Maybe in this step, the Bluetooth settings are showing you a message to add again the mouse. Click in "cancel" and check the option the said about "ignore this mouse/device").

3. Turn off and turn on your Magic Mouse with the "Configure Bluetooth Mouse" window opened. Your device are appear here. Click in "Continue". Now, you can configure scroll and other settings to your preference.

I hope that helps you.

nukekyra

Level 1

0 points

Mar 19, 2016 4:18 PM in response to profiledp

I get to step two of your instructions and my computer just says "wait for a Bluetooth mouse to be discovered or connected" and it says "no mouse found" so it won't let me configure anything. The magic mouse is charged up too.

Thank you for taking the time to offer help though.

I am just extremely frustrated that something so new is giving so much trouble. I am to the point of tossing this stupid mouse out the window and getting another one. I bet Steve Jobs is rolling in his grave over how much quality had gone down in Apple products. The "brand new MacBook Air" also had to be returned for a new one!

May 13, 2016 5:22 AM in response to NobodyElse

My Magic Mouse 2 is not scrolling. I tried all advices, and it is still not working. It looks like I have to upgrade to El Capitan. Is that true ?

Anyway upgrading to El Crapitan makes my Mac out of order for the Wifi connection and the email, as I head formerly. So I quickly came back to the 10.10.5, with my old batteries Mouse less Magic.

🙂

Aug 23, 2016 6:02 AM in response to AliWonder

I tried everything in this forum. Nothing works and my magic mouse never scrolled. I recently switched to mac from Windows because I was sick of such problems in Windows. I heard mac hardware and os was more stable.

seventy one

Level 7

27,442 points

Aug 23, 2016 6:43 AM in response to ranafaisal

The original post here is over four years old. Can I suggest you write a new question and post it in this forum. Tell us what version of mouse (1 or 2) you are using, when you bought it, what machine you have and what OS you are using. There are answers tailored to each of these points.

Unless you give us the facts we will not be able to show you why your Apple product was a good buy.

seventy one

Level 7

27,442 points

Aug 23, 2016 9:32 AM in response to ranafaisal

You need to upgrade to El Capitan to use all the functions of Magic Mouse 2. As I suggested, you should have asked a new question by creating a new thread. Tagging onto 4 year old threads is not best practice. People see a thread as long as this one and ignore it. With a new thread you will usually get dedicated help.